Mass Close Tickets and Update Ticket User

by
Odoo

31.65

v 15.0 Third Party
This module requires Odoo Enterprise Edition.
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 77
Technical Name helpdesk_support_ticket_close_ent
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 14.0 13.0 15.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
Lines of code 77
Technical Name helpdesk_support_ticket_close_ent
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 14.0 13.0 15.0

Mass Close Helpdesk Tickets Enterprise

Mass Update of Ticket Responsible and Team

Only for Odoo Enterprise Edition

This app allows your helpdesk team to close tickets from list view of tickets and also allow you to update ticket responsible and helpdesk team.

Main Features:

  • Allow you to close tickets from the list view of tickets as shown below.
  • Allow you to update the ticket responsible and team of tickets for selected tickets from the list view. Please note that if you keep the team empty and select the responsible user only on wizard then the system will not update the team on ticket.
  • This app is depends on Odoo standard helpdesk module of odoo enterprise edition.
  • For more details please see the video and check below screenshots.

Edition Compatibility:


Enterprise Odoo.sh

Helpdesk Menu (Odoo Standard)

Helpdesk Tickets List View (Odoo Standard)

Mass Update Tickets Wizard

Wizard of Mass Tickets Update

Confirmation Message before Update

Close Tickets in List View (Odoo Standard)

Helpdesk Tickets List View (Odoo Standard)

Mass Update Tickets Wizard

Wizard of Mass Update

Confirmation Message before Update

Updated Helpdesk Team and Assign To in Helpdesk Form View (Odoo Standard)

Updated Helpdesk Team and Assign To in Helpdesk Form View (Odoo Standard)

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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