Knowledge Base for HelpDesk Support Ticket
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 155.71
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• Discuss (mail) • CRM (crm) • Invoicing (account) • Project (project) • Sales (sale_management) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 4360 |
| Technical Name |
helpdesk_ticket_knowledge_base |
| License | See License tab |
| Website | http://www.probuse.com |
| Versions | 15.0 17.0 12.0 14.0 10.0 13.0 16.0 11.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• Discuss (mail) • CRM (crm) • Invoicing (account) • Project (project) • Sales (sale_management) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 4360 |
| Technical Name |
helpdesk_ticket_knowledge_base |
| License | See License tab |
| Website | http://www.probuse.com |
| Versions | 15.0 17.0 12.0 14.0 10.0 13.0 16.0 11.0 |
Knowledge Base for Helpdesk Support Ticket (Q&A)
Helpdesk Ticket System with Knowledge Base with Questions and Answers
THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION
This app allows the support team to see and create/manage knowledge base of questions and answers for helpdesk support tickets.
Main Features:
- Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
- Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with the URL of the website for that Knowledge Base (Q&A).
- Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.
- Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
- Before submitting a support ticket allow your customer to view your Knowledge Base (Q&A).
- Allow your customer to also view Knowledge Base (Q&A) in my account portal.
- For more details about the helpdesk ticket app you can see the dependent app.
- For more details watch the video in live preview and check below screenshots.
Menus Available:
- Helpdesk
- Knowledge Base
- Knowledge Bases
- Knowledge Base Categories
- Knowledge Base Tags
Edition Compatibility:
Only Community
Knowledge Base (Q&A) - Category
Create Category for Knowledge Base (Q&A)
Configure Knowledge Base Category here. It will use to apply filter to your knowledge base quatation and answer.
Knowledge Base (Q&A) - Tags
Create Tags for Knowledge Base (Q&A)
Configure Tags to apply stronger search for related questions.
Create/Post Knowledge Base (Q&A) and Search Knowledge Base (Q&A) on Helpdesk Support Ticket Form
Support Team can quickly create/post into Knowledge Base (Q&A) and they can also search for already created Knowledge Base (Q&A) to give quick answers with URLs to customers.
Search Q/A Button : Use this to search your knowledge base questions.
Post Q/A Button : Use this to post your new question for knowledge base question.
Support Team can Post/Create New Knowledge Base (Q&A)
Team can design Questions and Answers and Save it for future support tickets.
Post Your Question Button : Submit your new question here and this question will be save for future use.
Support Team can Edit Knowledge Base (Q&A) in Backend
We can edit question and answer backend also.
URL : We can share url to other ticket users if they have the same query.
Category : Apply Category.
Tags : Add Tags.
Search into Knowledge Base (Q&A) directly from Helpdesk Ticket
Search your Questions and share your url to the customer.
Allow your Customer to Search in Knowledge Base before Submitting Ticket
This will allow your customer to quickly search in knowledge base and find answer. It is allow them to search by content and tags and allow customer to group based on category of knowledge based.
Knowledge Base (Q&A) Page for Customer
Customer can group by category and search Knowledge Base (Q&A) with tags, content and query.
Knowledge Base (Q&A) Page Form for Customer
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
Odoo Customization
Odoo Migration
Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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