Odoo All In One Helpdesk Enterprise | Odoo Advance Helpdesk | Odoo Helpdesk Management | Odoo Customer Ticketing System | Odoo Helpdesk Support Tiket | Odoo Website Support Ticket Management

by Keypress IT Services

$ 48.82

v 15.0 Third Party

This module requires Odoo Enterprise Edition.

Versions

15.0 16.0 17.0 18.0 19.0

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Versions

15.0 16.0 17.0 18.0 19.0

Odoo All In One Helpdesk Enterprise | Odoo Advance Helpdesk | Odoo Helpdesk Management | Odoo Customer Ticketing System | Odoo Helpdesk Support Tiket | Odoo Website Support Ticket Management

Enhanced Odoo Enterprise Helpdesk with Advanced Ticketing, Returns & Customer Portal Features

FEATURES

Complete Odoo Helpdesk Management enhancement

Advanced Odoo Customer Ticketing System

Merge Tickets & Mass Update Tickets

Add Ticket Types, Origin & Stage Types

Reopen Tickets & Set Read-Only Tickets

Cancel Tickets with Cancellation Reason

SLA Tracking (Response Time, Resolution Time, Effective Time)

Helpdesk Ticket Reminders & Due Days

Automatic Ticket Assignment & Email Notifications

Manage Return, Replacement, Repair & Credit Note

Generate Return Order Slip PDF

Warehouse Integration for Return Handling

Create Tickets from Website Portal

Customer Rating from Portal

Portal View with Merge, Transfers & Return Details

Task & Timesheet Integration for Time Tracking

Need Any Help ?

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Advanced Helpdesk Performance Overview in Odoo

Get a powerful, real-time dashboard designed for Odoo All-in-One Helpdesk and Odoo Advanced Helpdesk operations. Monitor ticket status, agent workload, priorities, SLAs, and customer activities through an intuitive interface. This dashboard enhances visibility and improves decision-making for efficient Odoo Helpdesk Management.

Gain full control of your helpdesk with a clean, intuitive dashboard. Instantly track ticket status, priorities, and assignments while monitoring key SLA metrics and employee performance. Powerful filters by priority, assignee, customer, and date range ensure efficient ticket management and seamless reporting.

Helpdesk Ticket Management

Advanced Odoo Helpdesk Management features to improve your Odoo Customer Ticketing System with ticket types, merging, cancellation control, assignment, and structured workflow management.

Teams can now be configured by ticket type for consistent ticket handling.

To ensure a smooth workflow for return, replacement, and repair products, this feature has been added to the Helpdesk ticket system as a team-level setting, along with a due-days option to define ticket deadlines.

Complete the required fields, select a ticket type, and choose a team to create a ticket.

When tickets are in the Open stage and belong to the same customer, users can merge them using a Server Action.

To merge tickets, choose a ticket type (Exist or New). Select Exist to merge into an existing ticket, or select New to create a new ticket. Finally, click the Merge button to complete the process.

View which tickets have been merged into this ticket and see the descriptions of all merged tickets.

Easily identify merged tickets by their Merge stage and view the related main ticket.

To reject all claim lines on the ticket, click the Reject button.

After rejection, all claim lines will be in a rejected state.

To cancel the helpdesk ticket, click the 'CANCEL' button.

After clicking the 'CANCEL' button, enter a reason and confirm the cancellation. If related receipts, delivery, repair orders, or credit notes exist, they will be automatically cancelled. And the stock will be updated accordingly.

You can view the cancellation information the 'Extra info' tab.

You can cancel a Helpdesk ticket using this button.

Add a cancellation reason and click the Confirm button to submit.

SLA & Service Performance

Monitor SLA response time, total resolution time, effective resolution time, due days, and reminders to strengthen service control in your Odoo Advance Helpdesk.

Track SLA metrics including response time, total resolution time, and effective resolution time after a ticket is resolved.

Returns, Repair & Credit

Integrated return, replacement, repair, and credit note management inside Odoo Helpdesk Support Ticket workflow with warehouse and return order handling.

Create Helpdesk Tickets for Return, Replace, and Repair requests with ease. Select one or multiple sales orders, and the system automatically generates the associated claim lines. In multi-warehouse environments, verify or set the warehouse to ensure correct assignment based on the original delivery. Finally, specify the return quantity and choose the appropriate action type for each claim line.

If you want a warranty or return policy for a product, set the warranty time or return days in the product variant.

If the product is under warranty or return policy, you can view its warranty expiration date and last return date.

If you want to replace a product with another product, click the button.

Select the replacement product, then click the Confirm button.

The replacement product will appear in the claim line.

After reviewing all the data, click 'Approve' if everything is correct; otherwise, click 'Reject' or 'Cancel' the ticket.

To create a credit note, click the 'Add Credit Note' button.

After completing all necessary details and approving the ticket, the system generates the Receipt, Delivery, Credit notes,and Repair orders, as illustrated here.

PDF report for helpdesk ticket return orders.

PDF report of helpdesk ticket return order slip.

Website & Portal Support

Enhanced Odoo Website Support Ticket Management allowing customers to create tickets, track updates, view return details, merged tickets, and submit ratings online.

Added a button on the portal that allows users to create a helpdesk ticket directly.

After filling in all the required data, click the Confirm button.

When the Return / Replace / Repair setting is enabled for a team, users can create tickets for product returns, replacements, or repairs by selecting the relevant sales order.

After the sales order is selected, the corresponding claim lines are generated automatically. Choose the request type and complete the required information in the line.

After filling in all the required data, click the Confirm button.

Ticket Form View.

After a ticket is resolved, users can provide a rating by clicking here.

Add your feedback and click send feedback to submit.

Workflow Automation & Emails

Smart automation for ticket assignment, cancellation emails, return approval notifications, and process control within Odoo All In One Helpdesk.

Automatically sends an email notification when a ticket is assigned.

This button allows you to send an email.

Select the required email template and send the email.

Tasks & Time Tracking

Task and timesheet integration to measure team productivity and improve operational efficiency in your Odoo Helpdesk Management system.

Click this button to quickly create a project task for this ticket.

Here, you can view the tasks and timesheets associated with these tickets.

Version : 15.0.1.1.2

|

Released On : 10^th April 2026

Fixed bug in credit note creation

Version : 15.0.1.1.1

|

Released On : 5^th March 2026

Initial release.

What is Odoo All In One Helpdesk?

Odoo All In One Helpdesk is an enhanced version of the standard Odoo Enterprise Helpdesk that adds advanced features for better ticket handling, SLA tracking, returns management, and portal support.

How is this different from standard Odoo Helpdesk?

This Odoo Advance Helpdesk adds features like ticket merge, mass update, SLA time tracking, return and replacement management, portal ratings, reminders, cancellation reasons, and more structured ticket workflow controls.

Can customers create tickets from the website?

Yes. This module improves Odoo Website Support Ticket Management by allowing customers to create tickets directly from the portal and track their progress online.

Does this module support SLA tracking?

Yes. It includes SLA Response Time, Total Resolution Time, and Effective Resolution Time (in hours) to help businesses monitor service performance.

Can I manage returns, replacements, and repairs?

Yes. The system supports Return, Replacement, Repair, and Credit Note processes directly from the helpdesk ticket, including return order slips and warehouse handling.

Can support agents merge multiple tickets?

Yes. You can merge tickets, perform mass updates, and manage stage types to simplify ticket management and avoid duplication.

Does it send automatic email notifications?

Yes. The module supports automatic emails for ticket assignment, ticket cancellation, and return approval to maintain professional communication.

Can tickets be reopened after closing?

Yes. Support agents can reopen tickets if additional action is required.

Is customer feedback supported?

Yes. Customers can give ratings from the portal, helping businesses measure support quality.

Does it integrate with tasks and timesheets?

Yes. You can link tasks and track timesheets to measure the time spent on each support ticket.

We will provide 90 days free support if you face any issue due to the our apps, By using our module you are agree to our privacy policy and terms of service.

info@keypress.co.in

Support Policy

https://www.keypress.co.in/terms-of-service

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Helpdesk (helpdesk) • Inventory (stock) • Discuss (mail) • Invoicing (account) • Sales (sale_management) • Repairs (repair) • Timesheets (timesheet_grid) • Employees (hr) • Project (project)
Lines of code	4260
Technical Name	`kits_all_in_one_helpdesk_ent`
License	OPL-1
Website	https://www.keypress.co.in

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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Odoo All In One Helpdesk Enterprise | Odoo Advance Helpdesk | Odoo Helpdesk Management | Odoo Customer Ticketing System | Odoo Helpdesk Support Tiket | Odoo Website Support Ticket Management

$ 48.82

Odoo All In One Helpdesk Enterprise | Odoo Advance Helpdesk | Odoo Helpdesk Management | Odoo Customer Ticketing System | Odoo Helpdesk Support Tiket | Odoo Website Support Ticket Management

FEATURES

Need Any Help ?

Userguide

Support | Contact

Advanced Helpdesk Performance Overview in Odoo

Helpdesk Ticket Management

Teams can now be configured by ticket type for consistent ticket handling.

To ensure a smooth workflow for return, replacement, and repair products, this feature has been added to the Helpdesk ticket system as a team-level setting, along with a due-days option to define ticket deadlines.

Complete the required fields, select a ticket type, and choose a team to create a ticket.

When tickets are in the Open stage and belong to the same customer, users can merge them using a Server Action.

To merge tickets, choose a ticket type (Exist or New). Select Exist to merge into an existing ticket, or select New to create a new ticket. Finally, click the Merge button to complete the process.

View which tickets have been merged into this ticket and see the descriptions of all merged tickets.

Easily identify merged tickets by their Merge stage and view the related main ticket.

To reject all claim lines on the ticket, click the Reject button.

After rejection, all claim lines will be in a rejected state.

To cancel the helpdesk ticket, click the 'CANCEL' button.

After clicking the 'CANCEL' button, enter a reason and confirm the cancellation. If related receipts, delivery, repair orders, or credit notes exist, they will be automatically cancelled. And the stock will be updated accordingly.

You can view the cancellation information the 'Extra info' tab.

You can cancel a Helpdesk ticket using this button.

Add a cancellation reason and click the Confirm button to submit.

SLA & Service Performance

Track SLA metrics including response time, total resolution time, and effective resolution time after a ticket is resolved.

Returns, Repair & Credit

If you want a warranty or return policy for a product, set the warranty time or return days in the product variant.

If the product is under warranty or return policy, you can view its warranty expiration date and last return date.

If you want to replace a product with another product, click the button.

Select the replacement product, then click the Confirm button.

The replacement product will appear in the claim line.

After reviewing all the data, click 'Approve' if everything is correct; otherwise, click 'Reject' or 'Cancel' the ticket.

To create a credit note, click the 'Add Credit Note' button.

After completing all necessary details and approving the ticket, the system generates the Receipt, Delivery, Credit notes,and Repair orders, as illustrated here.

PDF report for helpdesk ticket return orders.

PDF report of helpdesk ticket return order slip.

Website & Portal Support

Added a button on the portal that allows users to create a helpdesk ticket directly.

After filling in all the required data, click the Confirm button.

When the Return / Replace / Repair setting is enabled for a team, users can create tickets for product returns, replacements, or repairs by selecting the relevant sales order.

After the sales order is selected, the corresponding claim lines are generated automatically. Choose the request type and complete the required information in the line.

After filling in all the required data, click the Confirm button.

Ticket Form View.

After a ticket is resolved, users can provide a rating by clicking here.

Add your feedback and click send feedback to submit.

Workflow Automation & Emails

Automatically sends an email notification when a ticket is assigned.

This button allows you to send an email.

Select the required email template and send the email.

Tasks & Time Tracking

Click this button to quickly create a project task for this ticket.

Here, you can view the tasks and timesheets associated with these tickets.

Version : 15.0.1.1.2

|

Released On : 10th April 2026

Version : 15.0.1.1.1

|

Released On : 5th March 2026

What is Odoo All In One Helpdesk?

How is this different from standard Odoo Helpdesk?

Can customers create tickets from the website?

Does this module support SLA tracking?

Can I manage returns, replacements, and repairs?

Can support agents merge multiple tickets?

Does it send automatic email notifications?

Can tickets be reopened after closing?

Is customer feedback supported?

Does it integrate with tasks and timesheets?

We will provide 90 days free support if you face any issue due to the our apps, By using our module you are agree to our privacy policy and terms of service.

Support Policy

Please log in to comment on this module

Released On : 10^th April 2026

Released On : 5^th March 2026