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OE Messaging: Message Console

by
Odoo

$ 11.57

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v 15.0 Third Party
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Odoo Apps Dependencies Discuss (mail)
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Lines of code 2994
Technical Name oe_message_console
LicenseOPL-1
Websitehttps://odooengineering.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 2994
Technical Name oe_message_console
LicenseOPL-1
Websitehttps://odooengineering.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0
Keywords: sms, messaging, text messaging, twilio, gatewayapi, oe_message_console, odoo sms, customer notifications, ai insights, support communications, automation, conversational routing, delivery tracking, odoo engineering
Odoo Engineering

OE Message Console

Centralize SMS outreach, automate routing through Twilio or GatewayAPI, and capture AI-ready insights for every conversation.

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Before & After OE Message Console

Before

  • Manual copy/paste into Twilio dashboards
  • No audit trail for outbound SMS
  • Hard to respect opt-in preferences
  • Inbound replies lost across inboxes
  • No AI summarization to triage intent

After

  • Send SMS directly from Odoo records
  • Full chatter history with AI recommendations
  • Consent enforcement via customer SMS flag
  • Automated inbound capture with signature validation
  • Actionable analytics on delivery and responses

What's Included

Core Features

  • SMS composer dialog with bulk customer targeting
  • Twilio and GatewayAPI routing adapters
  • Inbound webhook endpoint with signature validation

Additional Components

  • Customer opt-in flag and chatter integrations
  • AI job helper for SMS pattern analytics
  • Debug routing overrides for QA environments

Global Language Support (20+)

Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.

How to Use This Module

Step-by-Step Instructions to Get Started

Installation & Setup

  1. Install the module: Go to Apps -> Search for "oe_message_console" -> Click Install
  2. Configure permissions: Navigate to Settings -> Users & Companies -> Set user access rights
  3. Initial configuration: Access the module settings from the main menu

Basic Usage

  1. Creating records: Enable "OE Message Console" in Settings and add Twilio or GatewayAPI credentials.
  2. Managing data: Mark contacts with "Enable SMS" to confirm opt-in and add mobile numbers.
  3. Using key features: Open any customer contact and click Send SMS to launch the composer dialog.
  4. Generating reports: Use AI dashboards and delivery stats to track outreach effectiveness.

Tips & Best Practices

  • Schedule test messages with the debug number before going live.
  • Use customer filters to target specific segments (loyal customers, leads, service teams).
  • Trigger AI analysis on important interactions to capture sentiment trends.
  • Combine with marketing automation or CRM campaigns for complete outreach loops.

Important Notes

Ensure your Twilio or GatewayAPI account is enabled for the countries you intend to message and secure inbound webhook URLs with HTTPS certificates.

Frequently Asked Questions

Q: Which Odoo editions are supported?

A: OE Message Console is tested on Odoo 12 Community and Enterprise. It requires the base ``mail`` and ``sms`` apps plus the ``oe_ai_job_base`` dependency.

Q: Can we send SMS from models other than customer contacts?

A: Absolutely. Any model inheriting ``mail.thread`` can call ``message_post_send_sms`` to route outbound messages using the configured provider.

Q: How does the debug number feature work?

A: When a debug number is configured, all outbound SMS for that company are redirected to the specified phone number. This is perfect for user acceptance testing without messaging customers.

Launch Demo Instance

Explore OE Message Console in a live environment

Try It Now

Proudly American-Owned & Operated

Built for American Businesses First

At Odoo Engineering, we understand the unique needs of American businesses. Our modules are designed with clear, English-first terminology and workflows that align with US business practices, while maintaining universal accessibility for companies worldwide.

Why Choose Odoo Engineering

Professional Excellence Enterprise-grade modules built to the highest standards 90-Day Warranty Full support and bug fixes guaranteed Clear Documentation English-first terminology that everyone understands
US Business Hours Support when American businesses need it most Clean Code Well-documented, easily extensible modules Expert Team Dedicated professionals focused on your success

Quality Odoo modules that are easily extended at reasonable prices – that's the Odoo Engineering promise.

Complete AI Business Intelligence Suite

Powered by our open-sourced oe_ai_job_base framework - Build or Buy AI Extensions

This module is part of our AI Business Intelligence ecosystem. Purchase individual modules or contact us for custom AI solutions built on this proven framework.

Data Cleaner

Auto-fixes addresses, names, phones with smart AI rules

Message Analysis

Sentiment, urgency, and topic extraction for partners

Advanced Search

Natural language queries across your database

QuickBooks Bridge

AI-guided sync with QuickBooks Online

Want something custom? We build AI integrations tailored to your business.

Support & Services

Get Help

Need assistance? Our support team is here to help with installation, configuration, and troubleshooting.

Contact Support

Custom Development

Looking for custom features or integrations? We offer professional Odoo development services.

Request Quote

Ready to Get Started?

Install OE Message Console today and experience the difference quality makes.

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© 2025 Odoo Engineering. All rights reserved.

Professional Odoo modules built with excellence in the USA.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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LGPL, MIT, or proprietary licenses similar to this one).

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