RMA (Return Merchandise Authorization) in Odoo

by
Odoo 14

262.40

v 15.0 Third Party 187
Live Preview
Required Apps Sales (sale_management)
Invoicing (account)
Inventory (stock)
Lines of code 1952
Technical Name rma_ept
LicenseOPL-1
Websitehttps://www.emiprotechnologies.com/
Also available in version v 10.0 v 11.0 v 13.0 v 12.0 v 14.0
You bought this module and need support? Click here!
Required Apps Sales (sale_management)
Invoicing (account)
Inventory (stock)
Lines of code 1952
Technical Name rma_ept
LicenseOPL-1
Websitehttps://www.emiprotechnologies.com/
Also available in version v 10.0 v 11.0 v 13.0 v 12.0 v 14.0

RMA ( Return Merchandise Authorisation ) in Odoo

Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in turn give a refund, replacement, or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied. The RMA solution from Emipro helps to efficiently accept return requests from the customer, provide them the option to get a refund, repair or replacement, and accordingly manage various operational aspects in Odoo such as creating return receipts, delivery orders, credit notes, adjusting stock levels, etc.

GET INSTANT PERSONALIZED DEMO

COPY LINK

https://bit.ly/rma-15-demo

or

Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Repair Order is created and processed further as it progresses. RMA gets closed thereafter.

Replacement Scenario in RMA

The replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

RMA Orders

RMA Reasons

Reject RMA with Reason

Approve and Validate RMA

Receipt Generated

Replace the same or other Products

Repair Orders

Confirm Repair Order

Start Repair

End Repair

Delivery Generated for Repair

Manage Lot/Serial Number

RMA Traceability Report

Manage RMA from Delivery Order

Receipt, Refund Invoices and Sales Order in RMA

Customizable RMA Notification Email Template

RMA Reports

User Guide

Read User Guide

COPY LINK http://bit.ly/rma-14-ug

Create a Support Ticket

If you face any issues while using our app and the issue is arising due to our app, we provide you complementary support for a duration of 90 days from the date of purchase of the respective app.

To create a support ticket, please register on Emipro Support Desk and provide us necessary information to help you resolve the issue.

Emipro Support Desk

COPY LINK http://bit.ly/emipro-support-desk

Support Policy

COPY LINK http://bit.ly/emipro-support-policy

You can contact us to request a customization in the app.

Yes, the app works perfectly well with Odoo Enterprise (On-premise and Odoo.SH) as well as Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately. We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA

Suggested Products

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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Horrible app, ill prepared for 15
by
Kent Morden
on 10/25/22, 1:17 PM

We purchased this app for 13 and it was very buggy.  Had to replace and fix tons of code.  Thought 15 would be better so we bought it but none of the bugs were ever fixed.   The v15 download was clearly never ever installed and tested on a fresh 15 Odoo install.  Out of the box error message after error message to even get it running.  Thankfully our in house developers are able to work through it.

Re: Horrible app, ill prepared for 15
by
Emipro Technologies Pvt. Ltd.
on 11/9/22, 7:50 AM Author

Hello Kent, 

Greetings from Emipro! 

I am very sorry to hear your experience with our solution. Please allow us to help you out with any and all issue that you are facing. Hence, I request you to create a support ticket to report the issue. Please refer to the link below to create a support ticket. 
https://www.emiprotechnologies.com/emipro-support-desk

Our support person will attend your ticket on a priority basis and help you in resolving any and all issues that you are facing. 

Best Regards, 

Team Emipro


Beware, support team doesn't exist. Always answer after 1 week with no solution or ticket really created
by
Benjamin Hernandez
on 11/22/22, 7:04 AM

After months of trying to solve an issue of RMA module in Odoo 15, we just need to use another tool to solve this. 

The support team never answer, the commercial team just answer "We will create a ticket for you"
The ticket is never created.

We already scale this to Commercial Department of Odoo, is a too expansive addon to have none support of the developers.

Horrible experience with the Emipro Company.

Re: Beware, support team doesn't exist. Always answer after 1 week with no solution or ticket really created
by
Emipro Technologies Pvt. Ltd.
on 11/23/22, 1:16 AM Author

Hello Benjamin Heranndez,

I am really sorry for the inconvenience caused to you. I assure you a prompt response for your queries and concerns. 

Additionally, I'd like to inform you that you can directly create a support ticket from the below link so that your tickets get assigned to the support person directly without having to wait.

https://www.emiprotechnologies.com/emipro-support-desk

Best Regards,
Team Emipro