Odoo Meta Whatsapp Graph API | Odoo Whatsapp Integration

$ 97.85

v 15.0 Third Party 102

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	Discuss (mail)
Lines of code	5523
Technical Name	`tus_meta_whatsapp_base`
License	LGPL-3
Website	https://www.techultrasolutions.com/
Versions	14.0 13.0 15.0 12.0 16.0 17.0

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Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	Discuss (mail)
Lines of code	5523
Technical Name	`tus_meta_whatsapp_base`
License	LGPL-3
Website	https://www.techultrasolutions.com/
Versions	14.0 13.0 15.0 12.0 16.0 17.0

Why Odoo WhatsApp Integration?

Effective communication is the key to success for any business. What can be a better way to enhance your business communication other than by Integrating Odoo with WhatsApp?

Our WhatsApp Odoo Integration module is based on Official WhatsApp Cloud API by Meta for Odoo WhatsApp Integration seamlessly and effortlessly.

techultrasolutions.com/whatsapp-odoo-integration COPY LINK

WhatsApp Us

https://wa.me/message/VENRAJRHMSWEB1

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Odoo-WhatsApp Integration Features

Introduction

Welcome to the seamless world of business communication with the groundbreaking integration of WhatsApp and Odoo!

In today's fast-paced business environment, staying connected and responsive to customers is paramount. By integrating the popular instant messaging platform, WhatsApp, with Odoo (a powerful and comprehensive business management system) lets you unlock an array of dynamic possibilities.

From streamlining customer interactions to enhancing team collaboration, this integration is set to revolutionize the way you conduct business, enabling you to effortlessly reach new heights of efficiency and productivity.

Say goodbye to communication barriers and embrace the future of integrated business solutions with WhatsApp Odoo integration.

1. Official WhatsApp Cloud API - By Meta(Facebook)

The WhatsApp Business Platform Cloud API from Meta, allows you to send and receive messages.

2. Multi Companies and Multi Providers

One can easily add multiple companies and multiple providers and multiple numbers.

3. Customizable Whatsapp templates.

One can easily create simple, dynamic, With/Without Attachment, Multilingual, Multi Categories and Multi Models wise Templates.

4. Create/Delete WhatsApp Templates

User are able to Create/Delete WhatsApp Templates from Odoo and that will be updated in Meta Account Directly.

5. WhatsApp Chat History

With Odoo Whatsapp Integration users are able to see all the WhatsApp Chat History.

6. Media file sharing in multiple format

Media files such as product videos, pictures, PDF, .doc files etc can be sent within a single click.

7. Error Message Handling

Error message handling in Meta side Input/Output Error, Message Failed, Wrong Parameters, 24-hour rule, etc.

Odoo Meta Whatsapp Graph API

Odoo Meta WhatsApp Graph API is the foundation app for all Meta WhatsApp apps. Touseall core apps, you must first understand the Graph API basic configuration and settings. Simply follow the procedures outlined in this document, and you will be an expert userofOdoo Meta WhatsApp applications.

Important Point

Install Odoo Meta Whatsapp Graph API Module

From app menu --> install --> Activate

Below you can see the step-by-step setup of WhatsApp Graph API

1. Create Facebook Developers Account

The first step is to create a Facebook developer account using your Facebook account (you can use personal or company Facebook as you want).

Developer account link- https://developers.facebook.com/

You can refer below picture:

2. Create and Register App

The next step is to create and register app using create app button. If you already have an App that you want to use with WhatsApp, you can skip the next section.

3. Create App

This is for creating app. First select app type, you will find multiple option as mentioned below,choose one type according to your need and click on next.

4. Facebook credentials

The next and most important step is Facebook credential. After creating app, open that apps to see credential.

5. Dashboard

In this step you need to add a product(WhatsApp). to do this follow below steps:

1. First select your app

2. Go to product--> add a product

3. Now find WhatsApp and click on setup

After setup you can see WhatsApp -->Quick start now click on it and proceed/next.

6. Facebook Credential Screen

The credentials for connecting Odoo to Facebook are shown below. We will use these credential during creating provider. To see credentials, follow these steps:

Go to WhatsApp--> Quick start -->Getting started/app setup

In the image above, we have a temporary Access token, Phone number ID, and WhatsApp Business Account ID that you must fill out when creating a provide after installing GraphAPI.

You can also refer below image

7. Generate Permanent Access Token in WhatsApp Cloud API

After add all credential(Temporary access token, phone number ID, WhatsApp business Account Id) in Provider we will generate Permanent access token, to do this must follow belowsteps:

Below image will guide you to generate permanent access token

See below image to know from where we will add credential to generate permanent accesstoken.

8. ADD Your WhatsApp phone Number

Below you can add your whatsApp number

9. Add New Provider

After installing the module, Go to WhatsApp Message Menu > Configuration > ProviderUnder Provider Menu, Click on Create Button

Add WhatsApp Graph API Credentials like Graph API, URL, Instance, Business ID, Access Token, etc. as mentioned aboveâ¦ you can also refer below image.

See below image to understand from where we have to fill these credential. This is the same image which we have shown during creating Facebook credentials(Temporary token and permanent tokens).

After Setup, Click on Reload / Get Status where you will get Facebook Configurations like Call Back URL & Verify Token.

You need to set these configurations to Facebook Webhook Configuration. Below(point 10)we have explain about webhook configuration, you can refer that image.

Note: If you want to create new provider then you need to create newappinFacebook and repeat all step.

10. Setup webhook configuration

Under WhatsApp Menu on Sidebar > Click on Configuration Here you need to set Odoo Provider's Configuration like Callback URL & Verify Token and Click on Verify & Save Button.

11. WhatsApp Manager

Under App Dashboard Menu on top bar > Click on WhatsApp Manager For WhatsApp Message Templates & Other Facebook Business Account Details

12. Message Templates

According to Facebook policy, if you use the WhatsApp API and want to connect with someone, you can only send templates until he/she replies/acknowledges you.

Assume you own company ABC and have found a lead named Mr. A. If you want to send a message to Mr. A, you can only send a message template; you can not send a normal message to him until he responds from his side.

Refer below image to create whatsapp templates, after creating whatsapp will take around 24 hour to approve that template, after approval it will show Active. Now you can use this template.

thatâs way message templates are very important.

Under Account Tools Menu, Click on Message Templates

Here you can Create/Edit/Delete WhatsApp Message Templates

13. WA templates

To save time during the chat you can create WhatsApp templates

14. Remove WhatsApp History

After creating if you donât need templates, you can simply remove templates. If you want to delete in bulk, you can also do itâ

Select templates âActionâ delete

15. WhatsApp History

From here you see the complete history of chats by different providers, you can also filter and group by various parameters.

16. Configure Multi-Companies & Multi Providers

Here you can do configuration of Multi companies and Multi providers, Configure WhatsApp Templates & Manage User rights Particularly contacts

17. Configure Mobile Number

Here you can configure WhatsApp number of Particular contacts. To configure WhatsApp number go to,

ContactâCreateâ MobileâAdd numberâMoreâ Check WhatsApp number

If it will be a WhatsApp number then the WhatsApp icon will show automatically

Notes: Whenever you will create contact Keep in mind that First you have to add country code then actual WhatsApp number.

Ex. 91xxxxxxxx23â¦here 91 is the country code of India and then WhatsAppnumber.

18. WhatsApp Composer for Send Dynamic WhatsApp Messages

When ever you want to send dynamic message you can use whatsapp composer. In the whatsapp composer you can add partner, Template, any attachment ( pdf/image/docetc.).

Click on WhatsApp Icon > WhatsApp Composer to Send Dynamic WhatsApp Message-->Choose partner/templates/attachment

After choosing all simply click on SEND MESSAGE.

19. WhatsApp Message

Now go to Whatsapp application, Here you can Receive WhatsApp Message with Attachments, You can Reply on this message directly from WhatsApp too.

20. Chat Window

You can see the small box available in the bottom-right, which is chat window, from here you can send or receive messages/media. this chat window is available for live chat and whatsapp chat.

Flow Of Odoo Meta Whatsapp Graph API

Support Charges

Includes 5 Hours Support FREE

After that below Additional charges will be applicable

Odoo X Meta Account Setup

$100

Note :

You can not resell our modules and If you are purchasing for your client it only be used in any one database.
Any issue related to integration will have free support of 90 days.
Any issue except integration will be chargeable.
Odoo X WhatsApp account setup will be charged $100.
Extra templates will be charged $20 for each template.
Support will be available From Monday to Friday between 10:00 AM to 7:00 PM Indian Standard Time (IST) Time Zone.
Raised Support related queiries at support@techultra.in OR WhatsApp Us on https://wa.me/message/VENRAJRHMSWEB1

Version	Details
Latest - 1.6	Bug Fixes & Improvements: Issue: import json package/library added in discuss module - V15. Issue: import WebHookMeta package/library added in pos module - v15. Improvements: When Odoo Message Sent, Delivered, Read in WhatsApp - Single, Double Gray Tick and Double Blue Tick (Read Receipts) in Odoo Chatter and Discuss - V15. Improvements: In Odoo Chatter and Discuss, WhatsApp Tab Design changed to same as WhatsApp Screen - V15.
1.5	Bug Fixes & Improvements: Improvements: When Incoming WhatsApp Message Seen/Read in odoo, Double Blue Tick (Read Receipts) in WhatsApp - V15.
1.4	Bug Fixes & Improvements: In WhatsApp, Reply on Message will be added in same thread/message/channel in Odoo - v15. Pre WhatsApp Message Templates Functionality Updated - v15. Rebranding of Discuss Screen - V15.
1.3	Bug Fixes & Improvements: Pre WhatsApp Message Templates Functionality Added in Discuss Sidebar - V15.
1.2	Bug Fixes & Improvements: Added Smart Buttons in WhatsApp Marketing History - v15 Added Related Model Field in WhatsApp History - V15 Added Filter, Groupby, Searchby in WhatsApp History - V15 Error Message Handling - Input/Output Error, Message Failed, Wrong Paramenters, 24 hours rule, etc., - v15
1.1	Bug Fixes & Improvements: Dynamic Placeholder When we click on Normal & WhatsApp Button in Sidebar Chatter - V15 Header Condition for Live/WhatsApp Tab - In Chat Window - V15 Click on Reload/Get Status Button - If Disconnected - Error/Warning Message Shown - V15 In Channel, Discussion, Live chat - provider_id - Bug Resolved - V15 In Discuss, Channels unable to load & send normal messages - Bug Fixed - V15 New Meta WhatsApp V15.0 API - New Categories added in Message Templates - V15
Initial Release - 1.0	First Release

What is the Whatsapp Cloud API?

The WhatsApp Cloud API, hosted by Meta, allows medium and large businesses to send and receive whatsapp messages to communicate with their customers at scale.

For More Details: https://developers.facebook.com/docs/whatsapp/cloud-api

Differences between WhatsApp Cloud API and WhatsApp Business/On-Premise API API

The main difference between these two is: The WhatsApp Cloud API is hosted and managed by Meta itself, while The WhatsApp Business/On-Premise API is hosted and maintained by third party BSPs.

For More Details: https://developers.facebook.com/docs/whatsapp/cloud-api/overview/ #on-premises-api-vs--cloud-api-comparison

Will I get WhatsApp Cloud API for Free? Is WhatsApp Cloud API free?

The WhatsApp Cloud API is free, all businesses can now access WhatsApp Cloud API for free but messages are charged as per conversation-based pricing model.

For More Details: https://developers.facebook.com/docs/whatsapp/pricing

WhatsApp Cloud API pricing

The WhatsApp Cloud API charged per 24-hour conversation, not per individual message. Pay Per Conversation, Not Per Message: Each conversation is a 24-hour window where you can send unlimited messages.

For More Details: https://developers.facebook.com/docs/whatsapp/pricing/ #rates

What is Conversation Based Pricing?

The WhatsApp API is based on a 24-hour customer service window.

There are two categories, each with different pricing:

1. Service (User-initiated) Conversation: When customers send the first message and initiate the conversation. For this type of conversation, businesses can send free-form messages instead of just template messages. You will be charged a Service (user-initiated) rate if you reply to them within 24 hours.

2. Business-initiated conversation: A business-initiated conversation starts when businesses reach out to customers by sending a message. Only pre-approved message templates can be used for this type of conversation.

Business-initiated conversations are categorised with one of the following categories:

1. Marketing, 2. Utility, 3. Authentication and 4. Service.

You will be charged a Business-initiated rate as per the template category you have used, Fees per conversation vary by country.

Each conversation lasts for 24 hours, after which it will be counted as a new conversation.

If you send broadcasts to initiate a conversation with your contact:

You will be charged a Business-initiated rate as per the template category you have used.

Each conversation lasts for 24 hours, after which it will be counted as a new conversation

For More Details: https://developers.facebook.com/docs/whatsapp/pricing/#conversations

WhatsApp API Message Templates: Pre-Approved Message Templates

WhatsApp message templates are specific message formats that you can use multiple times to connect with your customer once they've opted-in to receive a message from you. Templates use variables or placeholders that are replaced with dynamic content according to your data. outside of the 24-hour window, you can only send messages via Pre-approved Message Templates

Before sending a template message, you need to create a template. If your template is not approved, you can not use one of your message templates.

For More Details: https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/

Types of Message Templates:

1 Text Message Templates, 2. Multimedia Message Templates, 3. Interactive Message Templates

For More Details: https://www.facebook.com/business/help/722393685250070

What is Temporary & Permanent access token?

Temporary Access token expires in 24 hours but permanent access token will never expire. This permanent access token will never expire unless you manually revoke it.

For More Details: https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/

Can I use the same number for personal and business WhatsApp?

No, you cannot use the same phone number for personal and business WhatsApp. If you register for a business account using the same phone number, your personal account will be converted into WhatsApp Business account.

Can I add my Landline number to WhatsApp Cloud API?

Yes, you can add your landline number to your WhatsApp Cloud API.

For More Details: https://developers.facebook.com/docs/whatsapp/phone-numbers/

https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/add-a-phone-number/

How to generate Permanent Access Token in WhatsApp Cloud API?

For More Details:

https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/

WhatsApp 24-hour rule?

This means businesses have 24 hours to reply to messages to customers. After those 24 hours, businesses can only send a message with a WhatsApp Business template message. Template messages can be sent to either start a new conversation or reply to a customer after the 24-hour window.

For More Details:

https://developers.facebook.com/docs/whatsapp/conversation-types

Messaging limits: Throughput of messages per second:

For each registered business phone number, Cloud API supports up to 80 messages per second (mps) by default, and up to 1,000 mps by request. Throughput is inclusive of inbound and outbound messages and all message types.

For More Details:

https://developers.facebook.com/docs/whatsapp/cloud-api/overview/

How to increase Phone number Messaging limits?

Messaging limits determine the maximum number of business-initiated conversations you can initiate using each of your phone numbers in a rolling 24-hour period.

For More Details:

https://developers.facebook.com/docs/whatsapp/messaging-limits/

Phone Number Quality Rating and Status

Your quality rating is based on how messages have been received by recipients over the past seven days and is weighted by recency which include user feedback signals like blocks, reports and the reasons users provide when they block a business.

For More Details:

https://developers.facebook.com/docs/whatsapp/messaging-limits #quality-rating-and-messaging-limits

Verify your business in WhatsApp Cloud API

We first need to verify your Business means that you need to prove that you are the owner of the business and Facebook lets you verify your business through a form.

For More Details:

https://developers.facebook.com/docs/whatsapp/overview/business-accounts/

WhatsApp Green Tick

An official business account has a green checkmark badge in its profile and chat thread headers.

For More Details:

https://developers.facebook.com/docs/whatsapp/overview/business-accounts/

Type of Interactive Messages:

There are four types of interactive messages. This includes list messages, reply buttons, single-product and multi-product messages. Single and multi-product messages are great for sending a Catalogue to customers.

How many phone numbers are added to my WhatsApp Business Account?

A Facebook Business Manager can have multiple WABAs and a WABA can have up to 20 phone numbers. You may register up to 20 phone numbers for a WhatsApp Business Account (WABA).

Unverified businesses can only connect up to 2 phone numbers to their WABA. However, If you are a verified business and have low message quality and engagement, your business may be limited to 2 phone numbers.

For More Details:

https://developers.facebook.com/docs/whatsapp/phone-numbers