| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 4107 |
| Technical Name |
ai_helpdesk_agent |
| License | OPL-1 |
| Website | https://www.opsway.com/ |
| Versions | 16.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 4107 |
| Technical Name |
ai_helpdesk_agent |
| License | OPL-1 |
| Website | https://www.opsway.com/ |
| Versions | 16.0 18.0 |
AI Helpdesk Ticket Processing
Process tickets with AI and send responses to customers.
What It Does
- Send tickets to AI for automated handling.
- Handle back-and-forth (multi-turn) conversations with customers using AI.
- Works with customer attachments.
- Train the AI with real examples from your tickets.
How It Works
- When a Ticket is Created:
- The system sends the ticket to the AI.
- If the AI processes it successfully: Adds an AI Reply tag and assigns it to the AI agent.
- If there is an error: Adds an AI Error tag and assigns it to a human agent.
- If the AI recommends escalation: Adds an AI Escalation tag and assigns it to a human agent.
- When a Customer Replies:
- If the ticket is assigned to the AI agent, the system sends it back to the AI.
- If processed successfully: Adds an AI Multi-turn tag.
Examples in Action
-
AI Reply Generation
Shows the AI generating replies and adding relevant tags to the ticket for tracking. Pay attention to the tag and reasoning provided.
-
AI Multi-Turn Conversations
Shows how the AI manages multi-turn conversations, maintaining context across customer replies.
-
AI Escalation
Demonstrates how the AI identifies issues that require human attention and escalates them effectively. Note the tags and reasoning used in this flow.
-
AI Error Handling
Illustrates how the system handles AI processing errors and escalates the ticket to a human agent for further processing or re-processing.
-
Force Ticket Processing
Explains how to force AI processing during outages or exceptions, ensuring continuity.
-
Create Dialog for Training
Shows how to create example dialogs to feed into the LLM fine-tuning pipeline. Includes options for saving as drafts or publishing.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module