| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 104 |
| Technical Name |
beone_two_step_rating |
| License | OPL-1 |
| Website | http://www.beonegroup.be |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 104 |
| Technical Name |
beone_two_step_rating |
| License | OPL-1 |
| Website | http://www.beonegroup.be |
BEONE Two Step Rating
With Odoo there is a problem with the customer evaluation system. When an anti-spam/anti-virus inspects the customer evaluation email sent, it regularly clicks on all the links to check if they are safe.
This regularly creates false positives/negatives, even if the customer did not actually click on the link or even open the email.
This module changes Odoo's behavior to require the user to choose the evaluation rating directly on the website, rather than in the email. This is done in 2 steps.
All that is needed is to activate the "Two-Step Validation" checkbox in the general settings of Odoo. Clicks on the smileys will not save the chosen rating; the user will have to submit the form to validate the rating.
In addition to installing the module, we recommend that you also adapt the evaluation email templates so that you no
longer offer
the 3 choices in the evaluation emails sent.
This is not mandatory, but it will avoid any confusion.
The email templates concerned are (if module installed) :
- Helpdesk: Ticket Rating Request
- Project: Task Rating Request
- Subscription: Rating Request
You can remove the 3 smileys and replace them with:
<a t-attf-href="/rate/{{ access_token }}/0">
<img alt="Rate us" src="/beone_two_step_rating/static/src/img/rating_to_do.png" title="Rate us">
</a>
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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