Reassign Helpdesk Support Ticket(Responsible/Team)

by
Odoo

61.69

v 16.0 Third Party 2
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Website (website)
eCommerce (website_sale)
Discuss (mail)
Project (project)
Sales (sale_management)
Invoicing (account)
Attendances (hr_attendance)
Employees (hr)
Community Apps Dependencies
Lines of code 3477
Technical Name bi_website_re_assign_ticket
LicenseOPL-1
Websitehttps://www.browseinfo.com
Versions 17.0 10.0 16.0 11.0 15.0 12.0 13.0 14.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Website (website)
eCommerce (website_sale)
Discuss (mail)
Project (project)
Sales (sale_management)
Invoicing (account)
Attendances (hr_attendance)
Employees (hr)
Community Apps Dependencies
Lines of code 3477
Technical Name bi_website_re_assign_ticket
LicenseOPL-1
Websitehttps://www.browseinfo.com
Versions 17.0 10.0 16.0 11.0 15.0 12.0 13.0 14.0

Website Helpdesk Support Re-assign Ticket System Odoo Apps

Website Support Ticket Re-assign Odoo Apps

Re-assign Ticket to Team Leader, Responsible Odoo Apps

Reassign helpdesk support ticket Odoo apps helps to re-assign tickets to the team lead, user, helpdesk team. Whoever you assign the ticket, that user will get the email notification. This Odoo app contains almost everything you need for the service desk, technical support team, call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support ticketing system is used to give customers an interface where users can send support ticket requests and attach documents from the website. Support tickets will be sent by email to customer and admin and manage online ticketing systems for customer support in Odoo. Also it allows you to create invoices easily from the timesheet logged for the project issue and helpdesk support ticketing system. Customers can view their ticket from the website portal and easily see the stage of the reported ticket. Also, customers can communicate with the help-desk support team from the website communication option.

If you are using Odoo enterprise version then please note that, This app doesn't work with odoo enterprise's Helpdesk app, We have our own Helpdesk app and this app adds Ticket Re-assign Feature on our helpdesk app.

Looking for Helpdesk Ticket Re-assign System Odoo Apps for Enterprise Helpdesk App, please check below link
Support Ticket Re-assign System Enterprise Edition Odoo Apps.

Features

Reassign the ticket

Reassign the Helpdek ticket anytime to any user.

Email to the assigned one.

User will get email when ticket reassign to him/her.

How to see Re-assign Ticket button

Select support ticket menu, enter to the ticket, select Re-assign button to re-assign ticket.


Re-assign the Ticket

In this wizard select team/user/helpdesk to assign ticket than select user. Click on assign to assign the ticket.


Re-assign Information

Now ticket is assing to new user.

Email Notification

Email Notification for ticket.


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At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.

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