Helpdesk Support Ticket & Issue Management from Website
by Globalteckz https://www.globalteckz.com
Odoo
$ 45.44
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 2872 |
| Technical Name |
gt_helpdesk_support_ticket |
| License | See License tab |
| Website | https://www.globalteckz.com |
| Versions | 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 2872 |
| Technical Name |
gt_helpdesk_support_ticket |
| License | See License tab |
| Website | https://www.globalteckz.com |
| Versions | 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Community
Enterprise
Explore this module
Overview
Odoo Helpdesk ticket support management module from the website helps you to support to your customer which is one of the most important aspects of the business. It is important to select the help desk solution that addresses your organizationâs business requirements. Remember, the one-size-fits-all rule does not apply when choosing a help desk solution. Not every organization will require the same feature set; that is why we have crafted this module so to ensure you get different solution for Helpdesk.
Features
Customer can generate support tickets from the website
You can assign tickets to the team as well in case the issue requires multiple people to resolve. Timesheet management
Status Of existing open tickets
Timesheet management
Allocation of tickets to different users based on the case you define
Reporting of timesheets
Multiple invoicing available for generating bills
Customer can see multiple tickets such as open or closed
Customer feedback and rating system
Screenshots
in the below screenshot of Odoo 14 enterprise edition you can see we have installed the Odoo helpdesk ticket system module. Click on HelpDesk Module
In the Configuration menu of helpdesk ticket module we need to start configuring various types of tickets which you organization offers. In our case as an Odoo Company we may offer, Bug fixing, extra customizations, installation, app configuration and so on⦠First have to create a Ticket Type, go to the configuration menu bar and click Ticket Type
You can start adding the name of your tickets types and save it.
Once you have added the ticket types you can add the ticket subject to create helpdesk Ticket Subject, go to the configuration menu bar, and click Ticket Subject
Type the name of the Ticket Subject and Save it.
After creating the ticket subject type you can start creating the helpdesk team. To Create a Helpdesk Team, go to the configuration menu bar and click Helpdesk Team
Create a Team with respective Name, Select Leader Add Team Members in the column and we can select team as default on not
Check the Tickets generated from the website click on the Helpdesk Tickets
From the Website, for ticket registration click the registration image button
Fill the details for Ticket Registration with the respective log in User and set the priority
After Submitting the Ticket registration it will show a Successful massage with respective Ticket No. on the Website.
Once the Ticket is generated from the Website will display the Ticket with its Priority in Helpdesk Tickets Dashboard.
On clicking the Ticket with respective Assign User will open the Ticket, in the initial state as New, and all the details will be displayed which was filled while Ticket registration by User.
Admin User Will Assigned the User for the Ticket with Helpdesk Team and save
Website User can see their Ticket status in the Support Ticket Window by clicking the Ticket Status Button
To View More Details Click to View Ticket button.
After User Assigned, The respective Loggin User selects the Stage and fill the Timesheet details as per the Ticket.
Create task as per the Ticket and its Timesheet
Below is the list of customer from Shopify into Odoo
Start the Task, Assigned User will display the Ticket Description with the initial Stage as New
Once the task is started in will be in In Progress Stage, after Task will be completed by clicking the Stop Button.
Confirm the Time.
After Confirming the Time the task will be in Done Stage
Stages have to Selected as per the Assigned User as per the Respective Ticket Requirments.
Register Payment
Helpdesk Ticket Analysis Report
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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