Helpdesk Management Template
by Cetmix OÜ https://github.com/OCA/helpdesk , Odoo Community Association (OCA) https://github.com/OCA/helpdesk| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
Discuss (mail)
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| Community Apps Dependencies | Show |
| Lines of code | 3170 |
| Technical Name |
helpdesk_mgmt_template |
| License | AGPL-3 |
| Website | https://github.com/OCA/helpdesk |
Helpdesk Management Template
The module adds the following features:
- Pre-configure ticket description template based on it’s category
Table of contents
Configuration
To Configure Ticket’s Description Template - Go to Helpdesk -> Configuration -> Categories. - Create a new Category or select an existing Category. - Set the Template field with pre-defined the ticket’s description that will be triggered based on the category selected.
To configure available Categories for Teams - Go to Helpdesk -> Configuration -> Categories. - Create a new Team or select an existing Team. - Select categories which are available for the Team.
Usage
Go to Helpdesk module:
- Select a Team
- Open a Ticket
- Create a new Ticket
- Select Category
- Add a description or modify category description template (if configured)
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Cetmix OÜ
Contributors
- Cetmix OÜ:
- Ivan Sokolov
- Mikhail Lapin
- Dessan Hemrayev
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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