| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• eCommerce (website_sale) • Discuss (mail) • Website (website) |
| Lines of code | 3013 |
| Technical Name |
helpdesk_support_app |
| License | OPL-1 |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 |
Odoo All in One Helpdesk Support Ticket App
Odoo all in one helpdesk support app helps to manage complete customer ticketing system in odoo, it cover all the support ticket features of ticketing system such as ticket management, support stages, helpdesk dashboard, portal for helpdesk support, customer feedback for helpdesk support ticket, helpdesk ticket response, ticket helpdesk approval, support helpdesk team, support helpdesk priority etc.
Allow User Access Rights
Allow user access rights to manager, leader and user.
Helpdesk Configuration
Helpdesk category, rating, days, template, stages.
Manage Helpdesk Ticket in Portal
Manage and create helpdesk ticket in website portal.
Description
Allow User Access Rights
Allow user access rights.
Helpdesk Support Configuration
Helpdesk support configuration.
Helpdesk support multi user and products configuration.
Helpdesk Support Team Configuration
Helpdesk support team configuration.
Helpdesk Support Ticket Type Configuration
Helpdesk support ticket type configuration.
Helpdesk Subject Type Configuration
Helpdesk support subject type configuration.
Helpdesk Support Tags Configuration
Helpdesk support tags configuration.
Helpdesk Support Stage Configuration
Helpdesk support stage configuration.
Helpdesk Support Category Configuration
Helpdesk support category configuration.
Helpdesk Support Sub Category Configuration
Helpdesk support sub category configuration.
Helpdesk Support Priorities
Helpdesk support priorities configuration.
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view.
Helpdesk Support Form
Helpdesk support form.
Send Mail on Generate New Support Ticket
Send mail on generate new support ticket.
Print Helpdesk Support Ticket
Print helpdesk support ticket in pdf format.
Report of Helpdesk Support Ticket
Report of helpdesk support ticket.
Helpdesk Ticket Preview
Helpdesk ticket preview.
Helpdesk Support Approve Ticket
Helpdesk support approve ticket in progress stage.
Helpdesk Support Ticket Approved
Helpdesk support ticket approved done.
Helpdesk Support Cancel Ticket
Helpdesk support cancel ticket.
Helpdesk Support Cancel Reason
Define helpdesk support cancel reason.
Re-Open Cancelled Helpdesk Support Ticket
Re-open cancelled helpdesk support ticket.
Cancelled Helpdesk Support Ticket
Details of cancelled helpdesk support ticket.
Helpdesk Support Reply Ticket
Helpdesk support reply ticket.
Show Reply Sub-From
Show reply sub-from then send.
Generate Mail When Reply Ticket
Generate mail when reply ticket.
Reply Date Details
Reply date details.
Dashboard Support Ticket in Portal
Dashboard support ticket in website portal.
Filtered Dashboard Support Ticket in Portal
Filtered dashboard support ticket in portal.
Show Dashboard Support Ticket in Portal
All dashboard support ticket in website portal.
Create Dashboard Support Ticket from Portal
Create dashboard support ticket from website portal.
Define Details in Dashboard Support Ticket from Portal
Define details in dashboard support ticket from website portal.
View Particular Ticket
View particular ticket.
Download Dashboard Support Ticket from Portal
Download dashboard support ticket from portal.
Generated PDF Report
Generated helpdesk ticket PDF report from website portal.
Communication with Users
Communication with users.
Feedback and Rating
Add feedback and rating.
Add Rating and Feedback
Enter rating and feedback.
Rating and Feedback Stored
Rating and feedback stored in backend.
Our Services
Get In Touch
You will get 60 Days free support in case any bugs or issue.
For any query or support contact us without hesitation on
edgetechnologies.odoo@gmail.comOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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Any abuse of this reporting system will be penalizedgood application and support Efficient and fast
This is my first purchase experience with them and the truth is that they have been very accurate in their support for changes; we also facilitate the task with the translation into Spanish.
thank you
Re: good application and support Efficient and fast
Thank you for your review.
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