Integrated Timer

Start and stop work timers directly from Helpdesk Tickets to capture every billable minute with precision.

Automated Timesheets

Automatically generate native Timesheet entries from your work sessions for precise helpdesk_timesheet tracking.

Smart Analysis

Generate detailed PDF analysis reports directly from the ticket view to review employee performance instantly.

Complete Configuration

Manage complex backend configurations for your Helpdesk Teams, Stages, Types, and Tags natively inside a robust Configuration UI.

Native Odoo Integration

Works directly with Odoo using settings-based configuration and native timesheet workflows.

Enable Feature Access

Enable the Helpdesk Timesheet Management option to control user access. The Manager role is the primary authority for handling and approving tickets, while Team Leads can also approve.

Helpdesk Configuration Settings

Configure default projects and description behaviors directly inside Helpdesk settings.

Running Tickets Filter

Quickly find active work sessions using the "Running Ticket" search filter in Kanban view.

Start Work Session

Start work timers directly from the Kanban card to capture duration.

End Work Session

Stop work sessions directly from the Kanban view when a task is completed.

Work Session Dashboard

View comprehensive time spent breakdowns and active timers directly within the ticket form view.

Time Tracking Integration

When a task is completed using the End button, the system automatically updates the corresponding timesheet entry with the tracked time, ensuring accurate and seamless time recording. Additionally, a dedicated smart button is available on the task form, allowing users to instantly view all related timesheet entries in a single click for improved visibility and efficient time management.

Multiple Timer Restriction

Strictly enforces a single active timer per user when the "Multiple Tasks Allowed” setting is disabled, ensuring data accuracy and preventing overlapping time entries.

Multiple Session Control

Now we enable the ability to run multiple timers concurrently via global settings.

Kanban View of Active Sessions

As the "Multiple Tasks Allowed" setting is enabled, the Kanban view displays multiple tasks running simultaneously. In this view, more than one active timer can be seen at the same time, providing clear visibility and efficient management of parallel work sessions.

End Ticket Wizard

When the default description setting is enabled, the End Ticket Wizard automatically pre-fills the description field.

Professional Reporting Options

Access both Helpdesk Ticket and Timesheet Analysis reports directly from the Print menu.

Modern PDF Ticket Report

Generate beautifully formatted PDF reports showcasing work session details and ticket metadata.