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Customer Health & Churn Risk - Retention Cockpit

by
Odoo

$ 129.00

v 16.0 Third Party
Versions 16.0 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Invoicing (account)
• Discuss (mail)
Lines of code 1374
Technical Name jjro_customer_health
LicenseOPL-1
Websitehttps://aski.dev
Versions 16.0 17.0 18.0 19.0

Customer Health & Churn Risk — Know Who You're About to Lose

Score every customer's churn risk, spot who's slipping away, estimate reactivation potential and get the next retention action — on a live, interactive cockpit. Optional AI analysis. Bring your own API key.

Customer health cockpit: churn score, health segmentation, recency, reactivation and the suggested retention action.

Your whole customer base, scored and segmented — who's healthy, who's slipping, the revenue at risk and the next move, at a glance.

This is not just an RFM / churn report
A free RFM / churn report
  • A static score or list, exported once
  • No revenue per segment, no priority
  • Nobody knows what to do next
Customer Health Cockpit
  • Live, scored & segmented whole customer base
  • Revenue at risk, reactivation potential & spend trends
  • Tells your team who to call first and the next retention move — with optional AI

Win back even one lapsing customer and it has already paid for itself — keeping a customer is far cheaper than finding a new one.

Keep customers before they leave

1. Open

Open Customer Health. It reads your posted orders and invoices — no setup, nothing to import.

2. Recompute

One click builds a profile for every customer: a 0-100 churn score, a health segment, recency, frequency and spend trends.

3. Act

Each customer gets a suggested retention action and alerts, so your team knows who to call first — and why.

A health card for every customer

Click any customer for a full health card — churn-score gauge, days since last order, orders, average order value, annual value, spend trend, reactivation potential, a 6-month spend chart, alerts and the suggested action.

Per-customer health card with churn score, RFM metrics, spend trend, alerts and suggested retention action.

Every indicator, on one profile

Open the full profile for the complete picture — churn score, segment, priority, recency, orders, average order value, annual value, spend & frequency trends, reactivation, revenue at risk, customer age, zone, alerts and the suggested action. All computed from your own data.

Full customer health profile with every churn and value indicator on one screen.

AI analysis — optional, your own key

Add your own Anthropic Claude or OpenAI key and get a short narrative and a recommended retention action per customer, in your language. The module calls the provider directly from your Odoo: no data goes through a third party, and you control the model and the cost. The AI never posts or changes anything.

AI-written churn narrative and recommended next retention action for a customer.

Set it up once

Choose your churn-score thresholds and, if you want AI, your provider, model and API key. Test the connection in one click.

Configure churn thresholds and your own Anthropic or OpenAI API key.

Features

  • Churn-risk score (0-100) per customer — from real buying behavior: days since the last order vs their usual cadence, order-frequency trend and spend trend.
  • Health segmentation — your whole base classified Healthy / Watch / At risk / Lost, with counts and revenue per segment (thresholds you control).
  • Recency analysis — revenue by time since last order (0-30 / 31-60 / 61-90 / 90+ days).
  • Reactivation potential — how winnable each lapsing customer still is.
  • Suggested retention action — nurture, re-engage, win-back offer or reactivate, so you call the right accounts first.
  • Business KPIs — revenue at risk, average days since last order, average order value, repeat-customer rate and top-5 revenue concentration.
  • Live interactive cockpit — filter by segment, salesperson or zone and drill down to each customer; not a static report.
  • Alerts & observations — auto-flagged: long silence past the usual cadence, falling frequency, falling spend, high-value customer at risk and more.
  • AI analysis (optional) — Anthropic Claude or OpenAI, your own key; a narrative and retention action per customer, in your language.
  • Works on any Odoo — computes from standard order/invoice data and uses the customer's State/Province as the zone. Community and Enterprise.
  • Multilingual — English, Spanish, French, German, Italian and Portuguese (BR).

Perfect for sales, commercial and account-management teams (and owners) who know that keeping a customer is far cheaper than winning a new one.

Keywords: customer churn, churn risk, retention, customer health, RFM, recency frequency monetary, win-back, reactivation, customer lifetime value, CLV, at-risk customers, lapsed customers, revenue at risk, sales intelligence, account management, Claude, GPT, OpenAI, Anthropic.

Requires the Accounting/Invoicing app (for order & invoice history). Works with Odoo Community and Enterprise.

More from the author: Aski — ask your Odoo in natural language by chat or voice, and get real figures from your phone. https://aski.dev

Support: jhonrojas.dev@gmail.com  ·  License: OPL-1

Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Invoicing (account)
• Discuss (mail)
Lines of code 1374
Technical Name jjro_customer_health
LicenseOPL-1
Websitehttps://aski.dev 
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