v 16.0 Third Party 3880
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Availability
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Odoo Apps Dependencies Discuss (mail)
Lines of code 2475
Technical Name mail_tracking
LicenseAGPL-3
Websitehttps://github.com/OCA/social
Versions 9.0 10.0 11.0 12.0 14.0 15.0 16.0 8.0 13.0
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Email tracking

Beta License: AGPL-3 OCA/social Translate me on Weblate Try me on Runboat

This module shows email notification tracking status for any messages in mail thread (chatter). Each notified partner will have an intuitive icon just right to his name.

Table of contents

Installation

If you’re using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add mail_tracking addon to wide load addons list (by default, only web addon), setting --load option. For example, --load=web,mail,mail_tracking

Configuration

As there can be scenarios where sending a tracking img in the email body is not desired, there is a global system parameter “mail_tracking.tracking_img_disabled” that can be set to True to remove the tracking img from all outgoing emails. Note that the Opened status will not be available in this case.

Usage

When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

unknown Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’

waiting Waiting: Waiting to be sent

error Error: Error while sending

sent Sent: Sent to SMTP server configured

delivered Delivered: Delivered to final MX server

opened Opened: Opened by partner

cc Cc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’

noemail No Email: The partner doesn’t have a defined email

anonuser No Partner: The recipient doesn’t have a defined partner

If you want to see all tracking emails and events you can go to

  • Settings > Technical > Email > Tracking emails
  • Settings > Technical > Email > Tracking events

When the message generates an ‘error’ status, it will apear on discuss ‘Failed’ channel. Any view with chatter can show the failed messages too.

  • Discuss

    https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_discuss.png
  • Chatter

    https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_widget.png

You can use “Failed sent messages” filter present in all views to show records with messages in failed status and that needs an user action.

  • Filter

    https://raw.githubusercontent.com/OCA/social/16.0/mail_tracking/static/img/failed_message_filter.png

Known issues / Roadmap

  • Integrate with the core mail.notification model. A soft way would be to write a notification event along with the mail.tracking.event ones. Another way could be to merge both models and build the module features on top of it. This might imply a refactor though.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

  • Tecnativa

Contributors

  • Tecnativa:
    • Pedro M. Baeza
    • Antonio Espinosa
    • David Vidal
    • Ernesto Tejeda
    • Rafael Blasco
    • Alexandre Díaz
  • Eezee-IT: * Asma Elferkhsi
  • Vauxoo: * Agustín Payen Sandoval

Other credits

Images

  • Odoo Community Association: Icon.
  • Thanks to LlubNek and Openclipart for the icon.

Maintainers

This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

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Cool Module
by
Andrey Gab
on 4/8/24, 7:57 PM

We used the module on V 16 .   Waiting for 17.  Please, we need it!


by
Stalin J
on 3/12/24, 1:05 AM

If there is  any possibility to migrate the "mail_tracking" module to version 17 .

by 

stalin.jayamurugan@pptservices.com



If there are any plans to migrate the "mail_tracking" module to version 17 in the near future? Thanks!
by
apanasov86@mail.ru
on 2/21/24, 1:22 AM