v 16.0 Third Party 3896
Download for v 16.0 Deploy on Odoo.sh
Odoo Online
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 2475
Technical Name mail_tracking
Versions 15.0 8.0 9.0 12.0 13.0 14.0 16.0 10.0 11.0
You bought this module and need support? Click here!

Email tracking

Beta License: AGPL-3 OCA/social Translate me on Weblate Try me on Runboat

This module shows email notification tracking status for any messages in mail thread (chatter). Each notified partner will have an intuitive icon just right to his name.

Table of contents


If you’re using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add mail_tracking addon to wide load addons list (by default, only web addon), setting --load option. For example, --load=web,mail,mail_tracking


As there can be scenarios where sending a tracking img in the email body is not desired, there is a global system parameter “mail_tracking.tracking_img_disabled” that can be set to True to remove the tracking img from all outgoing emails. Note that the Opened status will not be available in this case.


When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

unknown Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’

waiting Waiting: Waiting to be sent

error Error: Error while sending

sent Sent: Sent to SMTP server configured

delivered Delivered: Delivered to final MX server

opened Opened: Opened by partner

cc Cc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’

noemail No Email: The partner doesn’t have a defined email

anonuser No Partner: The recipient doesn’t have a defined partner

If you want to see all tracking emails and events you can go to

  • Settings > Technical > Email > Tracking emails
  • Settings > Technical > Email > Tracking events

When the message generates an ‘error’ status, it will apear on discuss ‘Failed’ channel. Any view with chatter can show the failed messages too.

  • Discuss

  • Chatter


You can use “Failed sent messages” filter present in all views to show records with messages in failed status and that needs an user action.

  • Filter


Known issues / Roadmap

  • Integrate with the core mail.notification model. A soft way would be to write a notification event along with the mail.tracking.event ones. Another way could be to merge both models and build the module features on top of it. This might imply a refactor though.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.



  • Tecnativa


  • Tecnativa:
    • Pedro M. Baeza
    • Antonio Espinosa
    • David Vidal
    • Ernesto Tejeda
    • Rafael Blasco
    • Alexandre Díaz
  • Eezee-IT: * Asma Elferkhsi
  • Vauxoo: * Agustín Payen Sandoval

Other credits


  • Odoo Community Association: Icon.
  • Thanks to LlubNek and Openclipart for the icon.


This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author, please use the developer contact information. They can usually be found in the description.
Please choose a rating from 1 to 5 for this module.
There are no ratings yet!
Cool Module
Andrey Gab
on 4/8/24, 7:57 PM

We used the module on V 16 .   Waiting for 17.  Please, we need it!

Stalin J
on 3/12/24, 1:05 AM

If there is  any possibility to migrate the "mail_tracking" module to version 17 .



If there are any plans to migrate the "mail_tracking" module to version 17 in the near future? Thanks!
on 2/21/24, 1:22 AM