| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Inventory (stock) |
| Lines of code | 1312 |
| Technical Name |
mobile_service_shop |
| License | LGPL-3 |
| Website | https://www.cybrosys.com |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Mobile Service Management
This module helps in managing mobile service shop daily activities.
Explore This Module
Overview
Access Rights
Manager
Manager has the complete access over the mobile shop management.
Mobile Technician
Mobile Technician can read and write service requests and also update the parts usage.
Features
Service request creation.
Assigning service request to technicians
Mobile service ticket generation.
Tracking the service status.
Integrated with accounting and sales module.
Multi-level access rights.
Mobile complaint templates.
Invoice for parts usage and service charges.
Email notifications to customer.
Parts inventory.
Flexible for further customization.
Screenshots
Mobile Service Shop
When you install the module, an extra menu named Mobile Service is created. Here you can see the service requests and thereafter configure your mobile service shop.
Mobile Service -> Service Request -> Create
This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc.
Generating tickets for service request.
Here you can create tickets for service requests by using the 'Print Ticket' button.
Mobile parts inventory.
Here you see the mobile parts used for service processing..
Invoice for service requests.
Here you can create invoices for service requests.
Post Stock moves.
No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.
Email Notification.
The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.
Brands Configuration.
Create mobile brands which is used in service request creation. Mobile Service -> Configuration -> Brands.
Models Configuration.
You can also create models for different mobile brands from. Mobile Service -> Configuration -> Models
Complaint Types.
You can create different complaint types from. Mobile Service -> Configuration -> Complaint Types
Complaint Templates
Complaint Templates can be created from. Mobile Service -> Configuration -> Complaint Templates
Terms and Conditions
Terms and Conditions can be created from. Mobile Service -> Configuration ->Terms and Conditions
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