| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) |
| Lines of code | 428 |
| Technical Name |
ribago_integration |
| License | OPL-1 |
| Website | http://solumstudio.nl/ |
| Versions | 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) |
| Lines of code | 428 |
| Technical Name |
ribago_integration |
| License | OPL-1 |
| Website | http://solumstudio.nl/ |
| Versions | 16.0 17.0 18.0 19.0 |
Chatwoot
Integration
Seamlessly connect your Chatwoot customer engagement platform with Odoo
This module enables real-time contact synchronization between Chatwoot and Odoo, ensuring that your customer data is always accurate and up to date. Import customer profiles from Chatwoot into Odoo, or export your Odoo contacts to Chatwoot with just a few clicks.
Built with automation and reliability in mind, the module includes smart logging, error handling, and phone number formatting, so you can focus on engaging with customers while the integration keeps both systems perfectly in sync.
Key features
Screenshots
Who is it for?
Businesses and support teams that use Chatwoot for customer communication and Odoo as their CRM/ERP, and want to avoid duplicate data entry while keeping customer records unified.
Customer Support Teams
Using Chatwoot to manage conversations and Odoo to manage customer records.
Sales and CRM Teams
Businesses and eCommerce companies that rely on Chatwoot for engagement and Odoo for operations.
Organizations Scaling Customer Service
That need automation to reduce duplicate data entry and human error.
Quick Answers to Common Questions
01 Do I need a Chatwoot account to use this module?
Yes, you need an active Chatwoot account and API key to connect with Odoo.
02 Can the module sync contacts automatically?
Yes, you can schedule automatic imports from Chatwoot and exports from Odoo.
03 How does the module handle duplicate contacts?
It checks by Chatwoot ID, email, and phone number to avoid duplicates, and updates existing records instead.
04 What happens if a contact fails to sync?
The module logs the error in the Chatwoot Log, and problematic contacts can be skipped without stopping the process.
04 Does it support phone number formatting?
Yes, phone numbers are automatically standardized into E.164 international format for compatibility with Chatwoot.
Get in touch
Got questions, feedback, or need support with the module or an earlier version? We’re here to help you make the most of Chatwoot Integration
Send us an emailOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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