| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Purchase (purchase) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Invoicing (account) • Inventory (stock) |
| Lines of code | 2299 |
| Technical Name |
sod_crm_claim |
| License | OPL-1 |
| Website | https://sodexis.com/ |
| Versions | 16.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Purchase (purchase) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Invoicing (account) • Inventory (stock) |
| Lines of code | 2299 |
| Technical Name |
sod_crm_claim |
| License | OPL-1 |
| Website | https://sodexis.com/ |
| Versions | 16.0 17.0 |
Returns Management
Description
This application allows you to track your customers/vendors claims and grievances.
Functionality
Odoo Return Merchandise Authorization (RMA) is the tool that essentially streamlines the process of processing returns and exchanges in our Odoo store.
A unique RMA is assigned to each returned product for tracking, testing and authorizing appropriate action to better serve the customer.
In the settings, we have access rights for RMA (User & Manager). For RMA, the Manager has full access. For customers, there is a restriction to create or edit in the Return module.
To use this module, we need to configure the Stage & Return Team.
The format for forming the return team should be configured as shown in the image below.
In the example below, we have created a new return team (Customer Team).
When a return is made, you need to select which warehouse to send it to.
Also, you may select team members and assign that return to them.
The newly configured return team will now be listed on the dashboard of the Returns module for easy access.
Now you can easily create the return form by clicking the return button listed on the individual return team.
Here you may view all existing returns applicable to the related sales order or create a new one.
When you create the return from the sale order, it automatically propagates the partner name, SO Number, Return type and some of the other relevant fields propagate from the sale order.
Credits
Contributors
- Sodexis <apps@sodexis.com>
This module is maintained by Sodexis.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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