| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Community Apps Dependencies | Show |
| Lines of code | 4812 |
| Technical Name |
viin_helpdesk_odoo_version |
| License | OPL-1 |
| Website | https://viindoo.com |
| Versions | 15.0 16.0 17.0 |
Overview
This module enhances the Helpdesk functionality by adding an Odoo Version field to support tickets. This feature allows for easier classification, searching, and reporting of tickets based on Odoo versions.
Key Features
- Adds an Odoo Version field to support tickets.
- Supports classification, searching, and reporting of tickets based on Odoo versions.
How It Works
- When creating or updating a support ticket, users can select the Odoo version relevant to the issue.
- This helps the support team quickly categorize and resolve issues based on the specific Odoo version.
- The data can be used for reporting and analyzing error trends across different Odoo versions.
Benefits
- Optimized Ticket Management: Easily retrieve and analyze support requests based on Odoo versions.
- Improved Support Efficiency: Helps technical teams quickly identify common issues for each Odoo version.
- Enhanced Reporting & Analytics: Categorized ticket data improves support management and demand forecasting.
Target Users
- Businesses using Odoo with a customer support team.
- Odoo service providers.
- Development and maintenance teams working with Odoo.
Editions Supported
- Community Edition
- Enterprise Edition
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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