| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Community Apps Dependencies | Show |
| Lines of code | 4327 |
| Technical Name |
viin_helpdesk_ticket_properties |
| License | OPL-1 |
Extend your Helpdesk system with customizable ticket fields, allowing for more detailed information to be captured and better ticket tracking.
Key Features
- Customizable Ticket Fields:
- Add additional fields to tickets, enabling users to provide more details about issues or requests.
- Enhance clarity and detail in ticket descriptions for better processing efficiency.
- Ticket Type Customization:
- Additional fields will be automatically attached to ticket types when added. Subsequent tickets of the same type will automatically display these fields, ensuring information is collected more completely and accurately over time.
- Meet the exact needs of each ticket type, suitable for the nature of each request.
- Portal Integration:
- Allow customers to provide detailed information for each type of request directly on the Portal.
Benefits
- Reduce back-and-forth communication by collecting all necessary information upfront.
- Increase professionalism and improve customer experience.
- Streamline support processes for faster and more accurate resolutions.
Who should use this module
Businesses and organizations using Viindoo's Helpdesk system, looking to enhance customer experience by customizing information fields for each support request type.
Supported Editions
- Community Edition
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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