Website Helpdesk Overhaul

by
Odoo

77.18

v 16.0 Third Party 2
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Website (website)
Discuss (mail)
Lines of code 383
Technical Name website_helpdesk_overhaul
LicenseOPL-1
Websitehttp://www.arxi.pt
Versions 16.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Website (website)
Discuss (mail)
Lines of code 383
Technical Name website_helpdesk_overhaul
LicenseOPL-1
Websitehttp://www.arxi.pt
Versions 16.0

Helpdesk Website Overhaul

Authentication, centralization, and more


Demo video of Helpdesk Portal Improvements available at Arxi YouTube Channel

  • The goal of this module is to provide two core new features regarding the Helpdesk portion of the Odoo website: Authentication abd a Hub.

  • Users now must be authenticated as portal or internal users to be able to properly access the Helpdesk pages present on the Website.

  • That includes a new "Hub Page" to centralize and better organize the necessities related to Helpdesk users and managers

  • Module List View
  • This new page brings a few buttons that are available to authenticated users (1, 2) and others that are only accessible to admins or Helpdesk managers (3, 4, 5)

  • As an authenticated user, you will be able to see the new website page Helpdesk Hub as well as to submit tickets to the desired Helpdesk team.

  • As an administrators or Helpdesk manager, you will be able t publish and unpublish Helpdesk teams with the simple action of one click. For further configuration, just click on the Edit button to be takes to the Helpdesk team form page on Odoo. Lastly, you will be able to see your tickets by clicking on the purple button bellow


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