$ 77.18
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) |
Lines of code | 383 |
Technical Name |
website_helpdesk_overhaul |
License | OPL-1 |
Website | http://www.arxi.pt |
Versions | 16.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) |
Lines of code | 383 |
Technical Name |
website_helpdesk_overhaul |
License | OPL-1 |
Website | http://www.arxi.pt |
Versions | 16.0 |
Helpdesk Website Overhaul
Authentication, centralization, and more
Demo video of Helpdesk Portal Improvements available at Arxi YouTube Channel
The goal of this module is to provide two core new features regarding the Helpdesk portion of the Odoo website: Authentication abd a Hub.
Users now must be authenticated as portal or internal users to be able to properly access the Helpdesk pages present on the Website.
That includes a new "Hub Page" to centralize and better organize the necessities related to Helpdesk users and managers
This new page brings a few buttons that are available to authenticated users (1, 2) and others that are only accessible to admins or Helpdesk managers (3, 4, 5)
As an authenticated user, you will be able to see the new website page Helpdesk Hub as well as to submit tickets to the desired Helpdesk team.
As an administrators or Helpdesk manager, you will be able t publish and unpublish Helpdesk teams with the simple action of one click. For further configuration, just click on the Edit button to be takes to the Helpdesk team form page on Odoo. Lastly, you will be able to see your tickets by clicking on the purple button bellow
Need Help?
If you need any help regarding this module, customization or any other subject, please, feel free to contact us.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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