$ 19.92
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 162 |
| Technical Name |
ae_merge_helpdesk_ticket |
| License | OPL-1 |
| Website | https://www.odoocode.com |
| Versions | 16.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 162 |
| Technical Name |
ae_merge_helpdesk_ticket |
| License | OPL-1 |
| Website | https://www.odoocode.com |
| Versions | 16.0 17.0 |
Merge Tickets of your Helpdesk in Odoo
This module is only applicable in Odoo Enterprise and Odoo.sh
Available in multi-languages like English, German / Deutsch, Arabic, Spanish / Espanol, French / Francais, Chinese, Portuguese/Portugalsuitable for your any location
Features:
- Eliminate the need for agents to handle multiple separate tickets for the same or similar issues
- Instead of receiving multiple communications or updates for the same issue, customers will see a single, consolidated ticket that captures all relevant information and interactions.
- Provide more accurate data for reporting and analytics purposes.
- Avoid duplication and clutter in the helpdesk system.
Guidelines
In Helpdesk module if you are a admin user then go to "All Tickets" option in tickets menu.
There are no validations on merging tickets if they are not merged earlier, you can merge more than two tickets at a time with option in "action".
A wizard pop-up which shows all descreption and further action like how configurable you want to make it, like merge it in same label of tickets
Or you can create up a new ticket with new label and subject it with a reason.
The new tickets is created with a new label also with smart button to represent the formal tickets.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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