Website FAQ — Analytics, Search & Question Capture
by Cerevantix Technologies https://cerevantix.com$ 39.85
The FAQ that learns what customers actually ask
Categorized, searchable FAQs with ranked results, helpful-voting and analytics that show which answers are missing — so every unanswered question becomes a captured lead, not a lost customer.
Customers ask the same shipping, return and product questions again and again, and every one lands in your support inbox. Off-the-shelf FAQ pages are just a static list: no search ranking, no idea which answers are missing, and no path forward when the FAQ fails — so agents keep re-typing the same replies while good content quietly goes stale.
Website FAQ gives you a managed knowledge base: categorized, tagged, ranked-search FAQs published to a branded portal, with helpful-voting and analytics that show exactly which questions customers search for and which answers come up empty — plus a moderation queue so no unanswered question is ever lost.
Everything a self-service FAQ needs
Every capability below is implemented in the module.
Ranked Search, Not a Dead End
Full-text search scores and ranks results instead of a flat filter, and every zero-result search is logged so you know exactly which answers are missing.
Related Question Suggestions
Every FAQ surfaces related questions by shared tags and category, so one visit resolves more doubt instead of sending customers back to search.
FAQ Analytics Dashboard
Track top search queries, zero-result searches and per-category view performance in one dashboard — the data-driven content guidance no competitor offers.
"Was This Helpful?" Voting
Every published answer collects a public helpful-score, so weak or outdated FAQs surface themselves for review instead of quietly failing customers.
Unanswered Questions, Captured
When search comes up empty, customers can submit their question through an ask form; it lands in a moderation queue instead of disappearing.
Draft, Review, Publish
Every FAQ moves through a draft, review and published workflow with full chatter history, author and last-updated tracking for auditable content.
Guided First-Run Setup
A setup wizard auto-creates the FAQ menu and seeds sample categories and questions, so the app is usable within minutes instead of stuck behind a missing-menu support ticket.
Role Templates Built In
Moderator and Administrator access groups ship ready to assign, so you skip Odoo's fiddly access-rights configuration entirely.
Categorized, Tagged, Multilingual
Organize questions into categories and cross-cutting tags, publish in every language your website supports, and pin the most important answers to the top.
How it works
Run the setup wizard
One click creates the FAQ menu and seeds sample categories, tags and questions to get you started.
Write & organize
Add questions, group them into categories, and cross-link related topics with tags.
Review & publish
Move each FAQ through draft, review and published states before it goes live on the website.
Watch & improve
Use search analytics, zero-result logs and helpful-votes to see exactly which answers to add or fix next.
See it in action
Backend management, guided setup, analytics and the public FAQ portal, end to end.
FAQ list view with publish-state badges, helpful-score and drag-to-reorder handle.
Kanban board grouped by category for a quick visual overview of your FAQ content.
FAQ form with publish-workflow buttons, view/helpful stat buttons, SEO tab and chatter history.
Category list showing total and published FAQ counts per category.
Category kanban with icon tiles for a friendly, browsable topic overview.
Category form with its FAQs inline, publish toggle and chatter.
Editable tag list with color picker and per-tag FAQ counts for cross-category grouping.
Captured-question moderation queue with source and state badges — no dead ends.
Captured question form: convert straight to a published FAQ, mark as spam, or reset.
Guided setup wizard that creates the FAQ menu and seeds sample content on first run.
Search analytics log: top queries and every zero-result search, ready for follow-up.
Content analytics: views by category, the moat dashboard no competitor offers.
Public FAQ landing page: hero search box, visual category tiles and popular questions.
Category page with breadcrumb, question accordion and pager.
FAQ detail page: answer, tags, author, "Was this helpful?" voting and related questions.
Ranked search results with answer teasers, ordered by relevance.
Zero-result search: instead of a dead end, the customer can ask their question directly.
Frequently asked
Does this replace Odoo's built-in FAQ page builder?
Yes. It gives you managed, categorized, searchable FAQ content with publishing controls and analytics — capabilities the plain website builder does not offer.
What does the analytics dashboard actually capture?
Search terms, result counts, zero-result queries, and per-FAQ view and helpful counts — all anonymized, with no visitor identity stored.
What happens when a customer's search comes back empty?
They see a friendly no-result message with a one-click ask-a-question form; the question lands in a moderation queue so a team member can answer it and optionally publish it as a new FAQ.
Does it support multiple languages?
Yes, questions, answers and categories use Odoo's standard translation flow, so content follows your website's active languages.
Get in Touch
Have questions or need customization? Every purchase includes 30 days of free support — we are here to help.
Visit Our Website
www.cerevantix.comExplore our apps, services, and portfolio.
Empowering growth through technology.
Website FAQ with ranked search, helpful-voting and analytics that show exactly which questions customers ask — so support tickets go down and content stays actionable.
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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Discuss (mail)
• Website (website) |
| Lines of code | 1247 |
| Technical Name |
cerevantix_website_faq |
| License | OPL-1 |
| Website | https://cerevantix.com |
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