Delivery Planning

Yes, the app works perfectly well with Odoo Enterprise (On-premise and Odoo.SH) as well as Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.

You can contact us to request a customization in the app.

The Odoo WooCommerce Connector lets connect as many WooCommerce stores as you want with a single Odoo Instance.

This app - Odoo WooCommerce Connector v13 supports all versions of WooCommerce above 3.5.

Yes, you can export Products from Odoo to WooCommerce as well as import Products from WooCommerce to Odoo. If the products are already present on Odoo as well as WooCommerce, you can establish a synchronization between them using the connector

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately.

We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

The connector synchronizes products by matching the Internal Reference field in Odoo with the SKU field in WooCommerce. It is mandatory to have a unique SKU or Internal Reference for a product.

Please note that our Odoo WooCommerce Connector requires the XML-RPC to be enabled on your WooCommerce store in order to perform the export/update products images operation from Odoo to WooCommerce.

In a standard WooCommerce environment, the XML-RPC is enabled by default. So, if you have manually disabled it, we advise you to enable it again.

If your XML-RPC is enabled and you still get the error, it is because of some restriction set on your WooCommerce server that restricts the export/update operation. This is not an issue with our connector but with your WooCommerce server and must be resolved by your WooCommerce Developers.

However, based on our experience, we advise you to read this technical note (Link: https://bit.ly/owc-xmlrpc-tn-faq) that can help you rectify the issue.

The connector allows you to update price from Odoo to WooCommerce via a pricelist. You can set up a pricelist per WooCommerce instance in Odoo and update the price to WooCommerce via the pricelist. You also import the prices from WooCommerce to Odoo, however, the prices will get imported to the pricelist and not directly to the product.

The connector allows you to update stock from Odoo to WooCommerce either manually or automatically via a cron job. Stock levels get automatically adjusted in Odoo based on the imported orders. You can also import stock levels from WooCommerce to Odoo. The imported stock values will create an inventory adjustment entry in Odoo which upon validating will affect the actual stock levels. In the connector settings, you can choose one warehouse per WooCommerce Instance from which the stock is to be managed.

Any order on WooCommerce can be imported to Odoo if the connector has been configured correctly. Orders in WooCommerce have different order statuses such as Processing, On hold, Completed & Pending Payment. In the connector, you can choose one or more order statuses and import orders only of your chosen statuses.

Yes. Webhook operations in WooCommerce apply to domain name only (for eg., www.example.com). It will not work with any other format of URLs like www.example.com:1234 or 192.168.1.1:1234.

No. Your Sales Order data once fetched - cannot be modified in your Odoo via Webhooks. It only gets processed based on its status (Completed, Refunded, Cancelled, etc.) at WooCommerce Store in Odoo.