WhatsApp Business Calling for Odoo | Enterprise Voice Calls and Recording
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 44.52
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Odoo WhatsApp Integration (whatsapp) |
| Lines of code | 2957 |
| Technical Name |
dev_whatsapp_calls_integration_ent |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
| Versions | 17.0 18.0 19.0 |
WhatsApp Calls for Odoo Enterprise
Built-in WhatsApp • Inbound & Outbound • Multi-Agent Ringing • Call Recording • Call History
WhatsApp Calls Integration (Enterprise) lets your team make and
receive WhatsApp voice calls right inside Odoo Discuss. It is built on top of the WhatsApp module
that comes built in with Odoo Enterprise, so it uses the same WhatsApp Business number and the
same conversations your team already works in. There is no extra phone line and no new tool to
learn.
When a customer calls, the call rings every agent on the WhatsApp account notification list at
the same time, and the first person to answer takes it. You can also call a customer back with
one click straight from their chat. Calls can be recorded automatically and played back later,
and every call is saved with the contact, direction, duration, and result next to your message
history.
Set the hours when calling is allowed, send a friendly auto-reply when someone calls after hours,
and stay within WhatsApp rules with built-in customer call permission. It is a simple way to turn
the WhatsApp app you already have in Odoo into a complete voice channel for support, sales, and
service teams.
KEY HIGHLIGHTS
Two-Way Voice Calls
Make and answer WhatsApp calls from Odoo Discuss using the WhatsApp Business Calling API. No extra phone line.
Built on Native WhatsApp
Works on top of the WhatsApp module built in with Odoo Enterprise, using your existing number and chats.
Call Recording
Record calls automatically and play them back later from the call record, with no download needed.
Full Call History
Every call is saved with contact, direction, duration, and result, right next to your chat history.
FEATURES
Inbound WhatsApp Calls
Customers call your WhatsApp Business number and the call rings right inside Odoo. Answer with one click, no other app needed.
Outbound Click-to-Call
Call a customer back straight from their WhatsApp chat in Discuss. There is no number to dial, just press the call button.
Multi-Agent Ringing
An incoming call rings every agent on the WhatsApp account notification list at the same time. The first to answer wins, with no double answers.
Incoming Call Popup & Ringtone
A clear popup with a ringtone shows the caller name and accept or decline buttons. A waiting overlay appears when you are already on a call.
Live Timer & In-Call Controls
See the call time tick up live while you talk, and hang up cleanly when you are done. The call is closed for both sides at once.
Automatic Call Recording
Turn on auto-record per account. Recordings are saved safely, even if the browser closes in the middle, and attached to the call record.
Built-in Recording Player
Listen to any recorded call right from the call form with the built-in player. Great for training, quality checks, and follow-ups.
Unified Call & Chat History
Calls and messages sit on the same timeline. A dedicated Calls list lets you filter inbound, outbound, missed, and recorded calls in seconds.
Business Hours Control
Choose the hours and timezone when calling is allowed. Calls that come in outside those hours are handled for you, so nobody is left waiting.
Out-of-Hours Auto-Reply
After-hours callers get an automatic WhatsApp message with your hours, and the missed call is still logged so your team can call back.
Customer Call Permission
WhatsApp asks customers to allow business calls. Send a permission request, and track who allowed, denied, or has a temporary or permanent allow. The call button turns on only when permission is granted.
Native WhatsApp Integration
Plugs straight into the WhatsApp app built into Odoo, reusing the same account, templates, contacts, and channels you already have set up.
See It In Action
From answering an incoming WhatsApp call to calling a customer back, all without leaving Odoo Discuss.
Answer an Incoming Call
Call a Customer from Discuss
Set Up in Minutes
Turn on calling, pick your business hours, set auto-record, and you are ready to talk.
|
2
Call Directions
Inbound & Outbound
|
1
Click to Answer
Right from Discuss
|
Multi
Agent Ringing
First to answer wins
|
Auto
Call Recording
Crash-safe save
|
7
Outcome Types
Fully tracked
|
0
Extra Phone Lines
Uses built-in WhatsApp
|
How It Works
Two simple flows, one for calls that come to you and one for calls you make.
Receiving a Call
A customer calls your WhatsApp Business number.
The call rings every chosen agent at once with a popup and ringtone.
The first agent to accept takes the call and talks in the browser.
The call is recorded and saved to the history with its duration and result.
Making a Call
Send a call permission request to the customer from their chat.
The customer taps to allow calls, and the call button turns on.
Click the call button in the chat to ring the customer.
Talk, record if you wish, and the call is logged automatically.
Where It Helps Most
Real ways teams use WhatsApp voice calls inside Odoo every day
Customer SupportAnswer customer calls as a team, record them for quality, and keep every call next to the chat so the full story is in one place. |
Sales Follow-UpCall warm leads back with one click from their chat, after they allow calls, and log every call against the contact for clean follow-up. |
Order & DeliveryConfirm orders, addresses, and delivery slots over a quick call, with a recording you can check later if a question comes up. |
AppointmentsConfirm and remind customers about bookings and visits with a friendly voice call, far more personal than a text alone. |
Service TeamsLet field and service teams take calls during set hours, with an automatic reply outside those hours so nothing is missed. |
Call TrackingSee all inbound and outbound calls in one list, filter by missed or recorded, and group by outcome to keep an eye on your team. |
Why Us?
DevIntelle Consulting Services Pvt Ltd is an India and USA based Odoo service provider with 12+ years of experience. We offer implementation, customization, migration, support, and training, helping you get the most out of your Odoo system.
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