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WhatsApp Calls Integration (Enterprise)

by
Odoo

$ 57.07

v 17.0 Third Party
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Odoo WhatsApp Integration (whatsapp)
Lines of code 2957
Technical Name dev_whatsapp_calls_integration_ent
LicenseLGPL-3
Websitehttps://www.devintellecs.com
Versions 17.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Odoo WhatsApp Integration (whatsapp)
Lines of code 2957
Technical Name dev_whatsapp_calls_integration_ent
LicenseLGPL-3
Websitehttps://www.devintellecs.com
Versions 17.0 19.0
Devintelle Odoo 17 Module

WhatsApp Call Connect

Power Your Business with WhatsApp Calls

Voice Calls Multi-Agent Call Recording Business Hours WebRTC
Enterprise Odoo.sh

ABOUT THIS MODULE

Enterprise-Grade WhatsApp Voice Calling for Odoo 17

WhatsApp Call Connect brings the power of WhatsApp Business Calling API directly into your Odoo Discuss. Make and receive crystal-clear voice calls with your WhatsApp customers without ever leaving your Odoo workspace. Every call rings all configured agents simultaneously with a race-free first-to-accept system — ensuring no customer call goes unanswered.

Built on WebRTC for browser-native audio, this module handles the complete call lifecycle: inbound ringing with popup notifications across all agents, outbound dialing from the Discuss sidebar, call recording, and business hours with automatic out-of-hours rejection and customer auto-reply. Every call is logged with full duration, direction, and recording history.

WhatsApp Call Connect
Powered by WhatsApp Business API

Alice Mathew

Incoming WhatsApp Call

+91 98765 43210

Decline

Accept

The module features a customer call permission system — send a Meta-approved Call Request template to request calling permission, and the customer's grant/deny response is tracked automatically via interactive webhooks. Once permission is granted, agents can initiate outbound calls with a single click from the Discuss channel sidebar.

FULL DEMO

See It In Action

The call control panel and permission requests live directly in your Discuss channel bar, so you can chat and call from the same screen.

Receive Incoming Call

KEY HIGHLIGHTS

What Makes This Module Stand Out

Enterprise-grade WhatsApp Calls Integration built from the ground up for Odoo 17

Inbound & Outbound

Accept incoming customer calls with real-time ringing popups, or initiate outbound calls directly from the Discuss sidebar.

Multi-Agent Ringing

Incoming calls ring for all assigned agents simultaneously. The first agent to accept claims the session.

Call Recording

Automatically record voice calls. Audio files are saved to the call history record with an integrated playback widget.

Business Hours

Configure working hours per timezone. Calls outside business hours are automatically rejected with a customizable text reply.

Call Permission Requests

Send interactive Call Permission request templates to get customer approval before initiating a call.

Full Call Logging

Every call is meticulously logged with its exact duration, direction, agent involvement, and final status.

Partner Call Stats

Track total call counts directly on the partner form to understand communication frequency with each customer.

In-Call Mute Control

Agents can easily mute and unmute their microphone during an active call directly from the control panel.

COMPLETE FEATURE LIST

Everything Included

Make Outbound WhatsApp Voice Calls
Receive Inbound Customer Calls
Browser-Native WebRTC Audio Integration
Multi-Agent Ringing (First-to-Accept)
Call Recording with Audio Player Widget
Interactive Call Permission Requests
Multi-Account Configuration Support
Template Management & Live Previews
Bulk Messaging Campaigns
Advanced Discuss Channel Management
Business Hours Configuration
Auto-Reject Calls Outside Working Hours
Full Call History Logging (Duration, Status)
In-Thread Missed / Ended Call Notifications
Partner Call Counting and Stats
Advanced Dashboard for Whatsapp messaging analysis
Send and receive all media types
Chat Transfer & Assignment
Create Marketing Contacts & Groups for bulk messaging
Whatsapp messsage history logging

CALL INTERFACE CONFIGURATION

Integrated seamlessly into Odoo

Enable calling from the WhatsApp account configuration to activate call functionality. Configure automatic call recording (on/off) as needed, and set business hours to automatically reject incoming calls outside working hours.

OUR ECOSYSTEM

Related Products

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Complete WhatsApp Cloud API solution — templates, campaigns, Discuss chat, dashboard, CRM leads, multi-account, and more. The base module for this chatbot addon.

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Devintelle

Devintelle Consulting Service Pvt. Ltd.

12+ years of Odoo expertise • India & USA

WhatsApp

+91-8780543446

Email

odoo@devintellecs.com

Skype

devintelle

Free Support

90 Days

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