| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Lines of code | 817 |
| Technical Name |
devoro_3cx_integration |
| License | OPL-1 |
| Website | https://devoro.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Lines of code | 817 |
| Technical Name |
devoro_3cx_integration |
| License | OPL-1 |
| Website | https://devoro.com |
3CX and Odoo Integration (v17)
Seamlessly connect your 3CX phone system with Odoo. Incoming and outgoing calls are matched to Odoo Contacts and logged automatically in the contact's chatter/journal, so your team always sees a complete interaction history.
Highlights
- Caller identification - Match phone numbers to Odoo contacts in real time.
- Automatic call logging - Create chatter/journal entries for inbound/outbound calls.
- Operational visibility - Keep a clean, searchable communication timeline per contact.
- Secure & configurable - API-key based, works with your own 3CX template.
- Practical scope - Focused on lookup + logging (no click-to-call from Odoo).
How It Works (at a glance)
- 3CX receives/makes a call and sends metadata to Odoo.
- Odoo tries to match the number with Contact phone/mobile.
- A call entry is created on the Contact (direction, time, basic details).
- Your users see the call history directly in Odoo.
Requirements & Compatibility
| Item | Details |
|---|---|
| Odoo | 17.0 |
| 3CX | v20 (recommended), v18 (legacy; template support deprecated by 3CX) |
| Dependencies | base, contacts |
| Hosting | Odoo Online, Odoo.sh, On-Premise |
Note: For 3CX v20, the Template Wizard may not work. Use the example template included with this module and adjust it manually.
Warning: 3CX v18 templates are deprecated by 3CX. If you still use v18, verify with 3CX and report import issues in our tracker.
Installation
- From Apps in Odoo, install 3CX ↔ Odoo Integration.
- Ensure the Contacts application is installed and active.
Configuration
Odoo Configuration
- Go to Settings → Technical → System Parameters.
- Create or update the parameter
3cx_apikeywith your API key value. - Save and reload.
3CX Phone System Configuration
- Import the 3CX configuration template included with this module.
- Set the Odoo endpoint and the
3cx_apikeyvalue you created in Odoo. - Save and apply the configuration in 3CX.
Test the Integration
After configuring both sides, place a test call to verify contact lookup and chatter logging:
FAQ
- Does this module support click-to-call from Odoo?
- No. The scope is caller lookup + call logging. Calls originate in 3CX.
- Is multi-company supported?
- Yes. Configure credentials per company to isolate logs as needed.
- What about 3CX v18?
- v18 templates are deprecated by 3CX. Use v20 whenever possible. If you must use v18, verify importability with 3CX and report issues in our tracker.
Support & Bug Tracker
Issues are tracked on Azure DevOps.
- Check existing reports to avoid duplicates.
- Include Odoo version, steps to reproduce, logs, and screenshots.
Current status: No known bugs have been reported at this time.
Credits
Author: Arunas Vaitekunas
Maintained by: Devoro
License: Odoo Proprietary License v1.0 (OPL-1)
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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