| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 2797 |
| Technical Name |
evo_ai_call_elevenlabs |
| License | OPL-1 |
| Website | https://maicall.ai |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 2797 |
| Technical Name |
evo_ai_call_elevenlabs |
| License | OPL-1 |
| Website | https://maicall.ai |
AI Call Center (Twilio + Elevenlabs)
Automated voice call agent with real-time AI & TTS — fully integrated with Odoo
Overview
AI Call Center is a smart telephony automation module for Odoo that combines the power of Twilio (telephony infrastructure) and Elevenlabs (AI voice synthesis). It enables businesses to create scalable, human-like voice agents for outbound and inbound calls — automating customer communication with minimal human involvement.
With this module, you can run call campaigns, configure conversation logic, manage numbers, and collect structured data — all directly from your Odoo interface.
Key Features
📞 Campaign Setup
- Define conversation scripts and call logic
- Choose AI voice, language, and first message
- Import contact lists and schedule calls
- Personalize prompts for each contact
🎙️ Voice AI Capabilities
- Natural, realistic voice using Elevenlabs
- Understands interruptions, pauses, and free-form responses
- Switches language during the call depending on user preference
- Keeps the conversation active and on-topic
📶 Call Management
- Detect and skip voicemails
- Automatically end calls after silence
- Allow human interruption and AI re-engagement
- Full control over when and how calls are ended
☎️ Twilio Integration
- Use multiple virtual numbers
- Smart number rotation per campaign
- Manage call durations and time zones
📊 Post-Call Analytics
- Transcriptions and audio recordings
- Call duration, timestamp, and status tracking
- Prompt-level analysis and scoring
- Extract structured data from conversations
Requirements & Setup
To get started with the AI Call Center (Twilio + Elevenlabs) module, you'll need to follow these steps:
✅ Module Installation
- Install this module via Odoo Apps or manually place it in your addons/ folder.
- Restart Odoo and update the module list.
📞 Twilio Setup
- Register for a Twilio account
- Top up your Twilio balance
- Submit identity verification documents (if required)
- Purchase a phone number for outbound calls
- Add your target country to the approved countries list
- Get your Twilio Account SID and Auth Token
- Go to the module settings in Odoo and enter your Twilio credentials
- Configure your Twilio phone numbers inside the campaign panel
🧠 Elevenlabs Setup
- Create an Elevenlabs account
- Select a pricing plan that fits your expected usage
- Set up an AI voice agent on Elevenlabs
- Get your Elevenlabs API Key
- Enter the Elevenlabs key in the module settings in Odoo
- Link the agent to your call campaign
- Upload or select voices to be used for text-to-speech
🖥️ Backend Server (Uvicorn)
- To run real-time voice calls, a separate Uvicorn server is required for webhook handling.
- Set up a server (VPS or cloud instance)
- Install Uvicorn + FastAPI (Python backend)
- Configure the webhook routing for Twilio callbacks
- Keep the server running and accessible over HTTPS
⚠️ Uvicorn server setup is not included in the module and may require external DevOps support.
Additional Services
These services can be provided on request for an extra fee:
💸 Third-Party Pricing (External Costs)
Please note that this module requires active accounts with Twilio and Elevenlabs. You'll be billed separately by these providers:
- Twilio — You can check the pricing on the official Twilio website
- ElevenLabs — You can check the pricing on the official ElevenLabs website
Use Cases
🏥 Healthcare
- Appointment reminders and confirmations
- Patient onboarding or post-visit follow-ups
- Wellness check calls or test result notifications
🏦 Finance & Fintech
- Payment due reminders
- Loan or credit card offer presentations
- Debt collection with intelligent negotiation
🛒 E-commerce & Retail
- Cart abandonment recovery
- Post-sale feedback and upsell calls
- Membership renewal or promotion alerts
🧾 B2B Sales & Lead Qualification
- Outbound prospecting with dynamic scripts
- Lead follow-up after webform submissions
- Qualify and route leads automatically
🎟️ Events & Services
- RSVP confirmations for registered attendees
- Feedback collection after service delivery
- Booking confirmations and schedule changes
🚀 Ready to automate your calls?
Get started today — install the module and launch your first AI-powered campaign within a few days!
📩 For support or customization, contact: support@maicall.ai
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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