| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 1662 |
| Technical Name |
ezmodp_tms |
| License | OPL-1 |
Ticket Management System (TMS)
Streamline Support and Task Tracking within Odoo TMS with almost WITHOUT Odoo dependency
The TMS module provides a comprehensive, modern suite for managing customer support tickets and internal tasks efficiently - ensuring every request is tracked from submission to final requester approval.
Key Features
Everything your team needs in one powerful module:
- Ticket & Task Management: Create, assign, and track support tickets with linked internal tasks.
- Dynamic Stages: Fully configurable Ticket and Task stages - create unlimited workflow.
- Requester Review & Approval: Tickets cannot be closed until the original requester reviews and approves the resolution.
- Smart Email Notifications: Automatic real-time alerts for new ticket, task and approvals.
- Granular Access Control: Role-based permissions with field-level security.
- Team Management: Create dedicated support teams and automatic ticket routing.
How It Works
Customers or employees submit requests -> Tickets are automatically routed to the right team -> Agents handle the issue and create internal tasks when needed -> Requester receives updates throughout -> Final review & approval required before closure.
1. Ticket Submission
Clean, intuitive interface for viewing all tickets with powerful filters, search, and grouping options.
2. Fully Customizable Stages
Move to next / reverse stage between unlimited custom stages that match your exact workflow.
3. Ticket -> Task Creation & Chatter
Create internal tasks directly from tickets, with full conversation history and file attachments (in chartter) synced.
4. Mandatory Requester Approval
Final resolution screen sent to requester - ticket stays open until they click "Approve".
More Screenshots
Team Configuration & Routing Rules
Email Notifications
Fully Responsive Mobile Experience
Ticket -> Task Tracking
Ready to transform your support workflow?
Purchase and Install TMS today and experience the most complete ticket & task management solution for Odoo.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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