| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Inventory (stock) • Discuss (mail) |
| Lines of code | 555 |
| Technical Name |
fal_helpdesk_ticket_batch |
| License | OPL-1 |
| Website | https://cluedoo.com/shop/helpdesk-ticket-batch-6052 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Inventory (stock) • Discuss (mail) |
| Lines of code | 555 |
| Technical Name |
fal_helpdesk_ticket_batch |
| License | OPL-1 |
| Website | https://cluedoo.com/shop/helpdesk-ticket-batch-6052 |
STORY BEHIND THE FEATURE
ODOO'S FUNCTIONS
Odoo offers types and tags in order to manage Helpdesk tickets.
CLUEDOO'S FUNCTIONS
Cluedoo adds a ticket grouping feature called B atching in order to streamline ticket management.
CLUEDOO RECOMMENDATION
Install this module if you find that ticket types and tags are not sufficient for your operations.
OUR FEATURES AS SOLUTIONS
Ticket Batch
on Helpdesk
HOW TO USE THIS MODULE
Step 1:
Go to Helpdesk.
Step 2:
Create a new ticket batch by going to Ticket Batch â New.
Step 3:
- Fill in the required information.
- Now, to add tickets to the batch, we can do one of two ways:
-
- Step 4a: Create a new ticket and add it to batch.
- Step 4b: Add existing tickets from the ticket menu to a batch.
- Please note:
-
- All tickets have to be from the same team.
- If the "Customer" field of the batch is defined, all tickets have to have the same Customer.
Step 4a:
-
Create a new ticket and add it to batch:
-
- Click on Add a line
- Create a new ticket.
-
- You can see "Ticket Group" has been pre-filled.
- Click on Save.
Step 4b:
-
Add existing tickets from the ticket menu to a batch:
-
- Go to Ticket â All Ticketsâ (or My Ticket ).
- Select tickets you want.
- Click on Action â Ticket Batch .
Step 5:
-
Make a new batch, or add to existing batch:
-
- Set a new name for the new batch.
- Or, choose from existing batch.
- Click on Create .
Result:
- The batch will group all related tickets together.
-
You can update the status of all your tickets by modifying the batch status itself.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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