Feedback & Survey Pro
by Baris Genc https://gencbaris.com/odoo_plugins/feedback_survey_pro/index.html$ 39.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) • Invoicing (account) |
| Lines of code | 322 |
| Technical Name |
feedback_survey_pro |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/feedback_survey_pro/index.html |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) • Invoicing (account) |
| Lines of code | 322 |
| Technical Name |
feedback_survey_pro |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/feedback_survey_pro/index.html |
| Versions | 17.0 18.0 19.0 |
Feedback & Survey Pro
NPS, CSAT, CES Tracking with AI Sentiment and Multi-Channel Surveys
Build a true Voice-of-Customer program inside Odoo: design rich surveys, distribute through email, SMS, WhatsApp and web, score NPS/CSAT/CES, analyze sentiment with AI and act on insights automatically.
Key Features
Survey Builder (20+ Question Types)
Drag-and-drop builder with rating, NPS, matrix, ranking, file upload, conditional logic and branching.
NPS, CSAT & CES Tracking
Industry-standard scoring formulas with promoter/detractor breakdown and trend analysis.
Multi-Channel Distribution
Send surveys via email, SMS, WhatsApp, in-app, embedded web and shareable links.
AI Sentiment Analysis
Auto-classify open-text answers as positive, neutral or negative with topic extraction.
Automated Follow-Ups
Trigger tasks, tickets and emails when scores fall below threshold to recover unhappy customers.
Real-Time Dashboards
Live response feed, segmentation, drill-down per agent, store, region or product.
Benchmark Comparisons
Compare current period vs previous, by team, store or campaign for instant context.
CRM & Helpdesk Integration
Push survey results to CRM and Helpdesk records to enrich customer 360 view.
Custom Branding
White-label survey pages with company logo, colors, custom domain and thank-you screens.
Response Analytics
Cross-tabulation, word clouds, completion funnel and exportable reports for stakeholders.
Use Cases
Post-Purchase NPS
Measure loyalty after every order and react instantly to detractors.
Helpdesk CSAT
Send a one-click satisfaction survey when support tickets close.
Employee Feedback
Run pulse surveys to monitor engagement and culture across teams.
Why Choose This
Reach 4.5+ NPS by closing the loop with detractors automatically.
40% response rate on multi-channel campaigns vs single channel email.
90% CSAT after activating sentiment-driven recovery workflows.
Real-time insights instead of monthly PDF reports.
Specifications
- Compatible with Odoo 17, 18 and 19 (Community & Enterprise)
- License: OPL-1
- Available in 35+ languages
- Author: Baris Genc
- Support: odoo@gencbaris.com
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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