| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1098 |
| Technical Name |
helpcrunch_integration_webhook |
| License | OPL-1 |
| Website | https://www.netframe.org |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1098 |
| Technical Name |
helpcrunch_integration_webhook |
| License | OPL-1 |
| Website | https://www.netframe.org |
Hephcrunch Integration
Social media integration with Helpcrunch: handle social media messages directly in Odoo CRM.
Features
- Integration with Helpcrunch
- Instagram, Facebook, Viber, Telegram, WhatsApp are supported
- Automatically creates CRM Leads for incoming messages
- Reply to customers directly via Chatter in the Lead
- Handle text messages, images, and other media
- Simple configuration via system parameters and connection forms
Screenshots
Documentation
Helpcrunch Integration
This module provides integration with the Helpcrunch service.
As features, it offers the ability to generate leads directly from incoming Helpcrunch messages, maintain communication with customers via the Chatter in a lead, and send messages using custom text templates.
First, you have to install the Helpcrunch Integration module.
Prerequisites
We assume you already have a Helpcrunch account with an active subscription. You also need to ensure that you have a Helpcrunch Application connected to your social media accounts.
If everything is set up, go to the Helpcrunch website and log into your account – we’ll need to find the Public API Key, Webhook Key, and set up the webhook in order for the integration to work properly. In your Helpcrunch account, go to Settings > Developers > Public API:
Here you can find your personal API Key.
You also need a Webhook key, to find it go to the Webhooks page:
After you’ve found all the necessary values, go to the Odoo settings. Scroll down the Settings page until you see the Social Media Account Configuration section:
- For API Token Social Media (1) – paste your Helpcrunch API Key.
- For Webhook Key Social Media (2) – paste your Helpcrunch Webhook Key.
Once you’ve entered the required values, click Link Accounts. After that, copy the Webhook URL from Odoo Settings (3) and add it to Helpcrunch.
This is the mechanism that will send messages from Helpcrunch to Odoo, so we need to let Helpcrunch know where to send them:
In this window, select message.chat.customer as the event type from the list. Then, paste your Webhook URL from Odoo into the URL field below the event type and click Create Webhook:
You can also modify webhooks later if needed.
Check Configuration in Odoo
Now the configuration is done, so we can check if the Social Media type has been created in Odoo. Important: it is created after pressing the Link Accounts button in Odoo Settings.
If you don’t see any Social Media accounts here, please check if you pressed the Link Accounts button or press it again.
New leads will appear in your CRM application in Odoo as soon as someone contacts you through Helpcrunch connections.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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