| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1098 |
| Technical Name |
helpcrunch_integration_webhook |
| License | OPL-1 |
| Website | https://www.netframe.org |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 1098 |
| Technical Name |
helpcrunch_integration_webhook |
| License | OPL-1 |
| Website | https://www.netframe.org |
| Versions | 17.0 18.0 19.0 |
Hephcrunch Integration
Helpcrunch is a platform which integrates with Social Media. Helpcrunch Integration into Odoo provides centralized management of all connected channels and quick setup via API token and webhooks.
Key Features
- Automatic lead creation upon the first message
- Communication history saved in CRM or Discuss
- Support for incoming/outgoing messages, file attachments, and automatic assignment of conversations
Module Functionality
CRM Lead
- Auto-create a lead for each new inquiry
- Messaging, manager reassignment
- Red indicator for new messages and prioritization of new leads
- Automatic fetch of existing Helpcrunch applications
- Last-agent handling or round-robin distribution between chose Team
Discuss
- All conversations gathered in a single channel
- Livechat pop up for every received message
Configuration
- Choose a place to earn & store messages: CRM Lead or Discuss channel
- Opportunity to choose responsible Team for each Application
For implementation and support, contact the Netframe team
Configuration
1. Setting up Helpcrunch
- We assume you already have a Helpcrunch account with an active subscription. You also need to ensure that you have a Helpcrunch Application connected to your social media accounts.
- Once Helpcrunch Integration module is installed, go to the Helpcrunch website and log into your account â weâll need to find the Public API Key, Webhook Key, and set up the webhook in order for the integration to work properly. In your Helpcrunch account, go to Settings → Developers → Public API
- Here You can find Your personal API Key
- After this proceed to Webhooks page
- Here You can find Webhook Key
Once You found required values We can continue configuration in Odoo Settings
2. Configuration in Odoo
Scroll down the Settings page until you see the Social Media Account Configuration section:
- For API Token Social Media â paste your Helpcrunch API Key.
- For Webhook Key Social Media â paste your Helpcrunch Webhook Key.
Once youâve entered the required values, click Link Accounts. It would fetch all Your Helpcrunch Applications into Odoo system automatically
3. Webhook configuration
- This is the mechanism that will send messages from Helpcrunch to Odoo, so we need to let Helpcrunch know where to send them
- In Odoo Settings copy Webhook URL value
- In Helpcrunch → Webhooks page click on Add Webhook button
- In this window, select message.chat.customer as the event type from the list. Then, paste your Webhook URL from Odoo into the URL field below the event type and click Create Webhook:
- After creating a Webhook, please, make sure it is turned on:
Here it is!
Now Your Helpcrunch Integration with Odoo is set up!
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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