Helpdesk Ticket Reminder
by genin IT http://www.geninit.cn , 亘盈信息技术 http://www.geninit.cn , jeffery <jeffery9@gmail.com> http://www.geninit.cn
Odoo
$ 200.14
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 445 |
| Technical Name |
helpdesk_ticket_reminder |
| License | OPL-1 |
| Website | http://www.geninit.cn |
Helpdesk Ticket Reminder
Automated customer follow-up system for helpdesk tickets
Flexible Reminder Workflow
Create custom reminder steps with configurable timing and templates for each helpdesk stage.
Key Features
- Fully Configurable Reminder Steps: Define multiple reminder steps with custom timing for each stage
- Custom Email Templates: Use different email templates for each reminder step
- Automatic Ticket Closure: Automatically close tickets after final reminder
- Smart Ticket Reactivation: Automatically reopen tickets when customers reply after closure
- Duplicate Prevention: Intelligent tracking ensures reminders are sent only once per waiting cycle
- Performance Optimized: Batch processing ensures system performance even with thousands of tickets
Business Benefits
- Improved Customer Experience: Ensure no customer query is forgotten
- Reduced Workload: Eliminate manual follow-up tasks for support agents
- Lower Ticket Backlog: Automatically close abandoned tickets
- Standardized Process: Ensure consistent follow-up for all tickets
- Complete Audit Trail: All actions are logged for full transparency
Easy Configuration
Configure global settings or customize per helpdesk stage. Enable or disable the module with a single click.
Real-world Use Cases
- ✓ Standard Support: 14-day first reminder, 21-day final reminder with closure
- ✓ Urgent Tickets: Faster follow-up with 3-day first reminder, 7-day final reminder
- ✓ Multi-step Process: Create complex workflows with multiple reminder steps
- ✓ VIP Customers: Configure special reminder templates for important clients
Support
Please contact us if you need customization/support for this module info@geninit.cn
http://geninit.cn
Support
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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