| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employees (hr) |
| Lines of code | 980 |
| Technical Name |
it_helpdesk |
| License | OPL-1 |
| Website | https://kaisakram.com |
IT Helpdesk & Asset Management
Centralize internal IT support, device assignments, and asset tracking in Odoo
This module provides a complete internal IT helpdesk solution designed for companies that want to manage IT requests, device assignments, and employee-related assets in a structured and traceable way.
It is built for internal IT teams and integrates seamlessly with Employees and Odooâs communication features.
Key Features
- Internal IT helpdesk ticket management
- Assign IT requests to support staff
- Track request status and resolution history
- Device and IT asset management
- Employee-to-device assignment history
- Integrated communication and activity tracking
- Secure access rights and user roles
- Printable IT asset reports
Designed for Internal Use
This application is intended for internal IT operations and does not replace customer-facing helpdesk systems.
It helps organizations improve visibility, accountability, and efficiency in their IT support processes.
Odoo Version
Compatible with Odoo 17 Community and Enterprise editions.
Screenshots
Below are examples of the main views included in this module:
- IT Helpdesk Tickets
- IT Requests and Assignments
- Device and Asset Records
- Employee Device History
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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