| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory (stock)
• Discuss (mail) • Invoicing (account) |
| Lines of code | 829 |
| Technical Name |
jjro_warranty_rma |
| License | OPL-1 |
| Website | https://aski.dev |
| Versions | 16.0 17.0 18.0 19.0 |
Warranty & RMA Manager — Handle Every Return, End to End
A structured RMA process — request, approve, receive, repair / replace / refund, close — with the cost of returns and a defect Pareto so you see which products come back and why. Optional AI.
Every return on one screen — open RMAs, return cost, time to resolve, and the products that keep coming back, ranked.
- No standard process, things slip
- No idea what returns cost you
- No pattern — the same product keeps coming back
- A clear RMA lifecycle with a trail
- The cost of returns, per RMA and total
- A defect Pareto — fix the source
Catch the one product driving your returns, fix it at the source, and the app has already paid for itself.
Returns, structured
Create a return with the customer, product and reason — or load a sample to see the whole flow.
Approve, mark received, then resolve with a repair, replacement, refund or credit — each step tracked.
The cockpit ranks your most-returned products and top reasons, so you fix the cause, not just the symptom.
Every return, end to end
Each RMA with customer, product, reason, resolution and cost — through request, approve, receive and resolve, with a clear trail.
Set your warranty policy
Choose your default warranty period and whether returns within it are auto-flagged as under warranty. Add your own AI key for a plain-language read of which product to fix first.
Features
- Full RMA lifecycle — request, approve, receive, resolve (repair / replace / refund / credit) and reject, each with a clear status and trail.
- Cost of returns — what your returns actually cost, per RMA and in total.
- Defect Pareto — the products that come back the most and the top return reasons, so you fix the source.
- Under-warranty tracking — which returns are on your dime and which are the customer's.
- Live cockpit — open RMAs, return cost, average time to resolve and the most-returned products.
- Sequenced RMA numbers — every return gets a clean reference (RMA/00001).
- AI insight (optional) — Anthropic Claude or OpenAI, your own key; reads the returns and tells you which product to fix first, in your language.
- Secure by design — role-based access; multi-company isolation. Community and Enterprise.
- Multilingual — English, Spanish, French, German, Italian and Portuguese (BR).
Perfect for after-sales, quality and operations teams in manufacturing, electronics and retail that handle returns and need a real process — not tasks, emails or a spreadsheet.
Keywords: RMA, return merchandise authorization, warranty, returns, after-sales, reverse logistics, defect, repair, replacement, refund, credit note, quality, customer service, Claude, GPT, OpenAI, Anthropic
Permissions & data security
Built to respect Odoo's access model — audited so nothing leaks between users or companies.
- 👤 Role-based access. A Warranty & RMA User creates and processes returns; only a Manager can delete. No portal, no public exposure.
- 🔑 AI key encrypted & admin-only. Your provider key is stored encrypted at rest (Fernet / AES) — the plaintext is never saved — and is readable or editable only by a system administrator.
- 🏢 Multi-company isolation. Every record and setting is tagged to its company; a user only ever sees the companies they are allowed into. Cross-company access is impossible — verified.
- ✅ Secure by design — audited across the whole suite: role-based access, key encrypted at rest and admin-only, strict multi-company isolation.
Requires the Sales and Inventory app. Works with Odoo Community and Enterprise.
More from the author: Aski — ask your Odoo in natural language by chat or voice, and get real figures from your phone. https://aski.dev
Questions, or want a quick personalized demo? Email me at jhonrojas.dev@gmail.com — I am happy to answer questions or set up a short demo.
Support: jhonrojas.dev@gmail.com · License: OPL-1
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory (stock)
• Discuss (mail) • Invoicing (account) |
| Lines of code | 829 |
| Technical Name |
jjro_warranty_rma |
| License | OPL-1 |
| Website | https://aski.dev |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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