| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 251 |
| Technical Name |
kaz_pos_order_return_reason |
| License | OPL-1 |
| Website | http://www.kaizenae.com/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 251 |
| Technical Name |
kaz_pos_order_return_reason |
| License | OPL-1 |
| Website | http://www.kaizenae.com/ |
Point Of Sale Order Return Reason
for Odoo
Gain complete control over your Point of Sale return processârequire cashiers to capture clear, meaningful reasons for every refund, make the reason entry mandatory when needed, and optionally display it directly on the customer receipt. This module applies structured rules the moment a return is initiated: if enabled, payment cannot proceed until a valid reason is provided, ensuring every refund is documented for audit and operational clarity. Integrated seamlessly into the POS interface, the reason entry is quick and intuitive, minimizing disruption to sales flow while maintaining compliance. Each reason is securely stored on the POS Order, allowing finance teams, auditors, and managers to review return patterns, identify potential fraud, and improve policies. Whether youâre safeguarding revenue, streamlining customer service follow-up, or strengthening operational transparency, this module delivers a reliable, fully traceable return workflow that keeps your retail operations accountable and efficient.
© 2025 Kaizen Principles
What's New in Point Of Sale Order Return Reason for Odoo
Enable/Disable Return Reason
Mandatory Return Reason
Display Reason on Receipt
Return Reason Tracking
Kaizen Principles
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All Features
Enable/Disable per POS
Mandatory reason for refund orders
Print reason on customer receipt
Reason stored on POS Order for audits and reports
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Learn More »Free 30 Days Support
Kazien Principles will provide FREE 30 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.
Point Of Sale Order Return Reason
Gain complete, end-to-end control over your Point of Sale return workflowâcapture and store clear refund reasons, enforce mandatory reason entry for all return transactions, and optionally print them directly on customer receipts. From the moment a return is initiated, intelligent checks ensure no payment can proceed without a valid reason when mandatory mode is enabled, keeping your refund process fully accountable. Seamless POS integration ensures the reason capture process is quick and intuitive, so sales operations remain smooth and uninterrupted. For back-office teams, every return reason is securely recorded on the POS Order, enabling managers, finance teams, and auditors to review refund trends, detect potential fraud, and refine operational policies. Optional receipt printing provides instant transparency for customers while strengthening your storeâs compliance practices. Whether youâre safeguarding revenue, improving after-sales service, or tightening operational control, this module centralizes return documentation, enforces consistent refund standards, and delivers a transparent, audit-ready POS environment.
Configure POS Order Return Reason
Initiate POS Refund with Reason
Select Order for Refund
Enter Return Reason
Provide Return Reason
Process Refund Payment
Confirm Payment & Print Receipt
Configure POS Order Return Reason
Enable and customize the Return Reason feature for this Point of Sale. Decide whether cashiers can enter a reason for refund orders, make it mandatory if required, and optionally print the reason on customer receipts. This ensures every return is documented, providing transparency for customers and valuable audit data for management.
Initiate POS Refund with Reason
Start the refund process directly from the POS Actions menu. When the Return Reason feature is enabled, the cashier is prompted to enter a clear reason for the refund before completing the transaction. This ensures that every refund is backed by documented justification, helping prevent unauthorized returns, supporting audits, and improving operational transparency.
Select Order for Refund
Browse and select a previously paid POS order to initiate a return. The order list displays key details such as date, receipt number, customer, cashier, total, and status, making it easy to locate the correct transaction. Once selected, the refund process can begin, andâif enabledâthe cashier will be prompted to provide a return reason before completing the transaction. This ensures accurate tracking and accountability for every refund issued.
Enter Return Reason
Click the Return Reason button to record the reason for a refund directly within the POS order screen. If the feature is set to mandatory, the system will block payment until a valid reason is provided, ensuring every refund is properly documented. The reason is saved with the POS order for future review, audits, and operational analysis, giving managers complete visibility over refund activity.
Provide Return Reason
Enter a clear and concise reason for the refund in the Return Reason popup. This note will be stored with the POS order and, if configured, printed on the customer receipt. When mandatory mode is enabled, you must complete this step before proceeding to payment, ensuring all returns are properly documented for auditing, fraud prevention, and operational insight.
Process Refund Payment
Select the payment method to complete the refund transaction. Whether refunding in cash, to a card, or to a customer account, this step finalizes the return and records the payment in the POS system. By this stage, the return reason is already captured and stored, ensuring that the refund is both financially processed and fully documented for audit and reporting purposes.
Confirm Payment & Print Receipt
The refund has been successfully processed, and the payment confirmation is displayed. The printed receipt clearly includes the return reason, providing transparency to the customer and ensuring compliance with store policies. This final step closes the return transaction with both financial settlement and documented justification, ready for customer records, internal audits, and operational reporting.
Why Kaizen
You know us as the makers of the Odoo "Point Of Sale Order Return Reason for Odoo".
Kaizen's Top App Recommendations
Take a look at our other Odoo apps designed to make your life easier with a smooth workflow. Don't miss the chance to uplift your Odoo ERP experience with our apps!
More Apps »
POS Tamara
Pay point of sale orders with tamara payment gateway and refund orders paid with tamara....
Learn More »
UAE Corporate Tax
Get Complete State-specific legislation view of Company income taxes Generate / redraft related journals at any time during the year...
Learn More »
Stock Report PDF
PDF report to print inventory transactions using different fillters...
Learn More »
Payment Provider: Tamara
Integration With Tamara Payment Gateway (E-commerce and Point of Sale)...
Learn More »Kaizen Odoo Services
Upscale your business with expert services from an Odoo Gold Partner.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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