Installation

If you’re using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add mail_activity_tracking addon to wide load addons list (by default, only web addon), setting --load option. For example, --load=web,mail,mail_activity_tracking

Configuration

As there can be scenarios where sending a tracking img in the email body is not desired, there is a global system parameter “mail_activity_tracking.tracking_img_disabled” that can be set to True to remove the tracking img from all outgoing emails. Note that the Opened status will not be available in this case.

Usage

When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’

Waiting: Waiting to be sent

Error: Error while sending

Sent: Sent to SMTP server configured

Delivered: Delivered to final MX server

Opened: Opened by partner

Cc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’

No Email: The partner doesn’t have a defined email

No Partner: The recipient doesn’t have a defined partner

If you want to see all tracking emails and events you can go to

• Settings > Technical > Email > Tracking emails
• Settings > Technical > Email > Tracking events

When a message generated an 'sent' status. In any view with chatter can show the messages too.

• Sent

  

When a message moved on 'delivered' status.

• Delivered

  

When a message moved on 'opened' status.

• Opened

  

When the message generates an ‘error’ status, it will apear on discuss ‘Failed’ channel. Any view with chatter can also display failed messages.

• Discuss

  

• Chatter

  

Display mail status in list view.

• Mail State

  

Credits

Maintainers

This module is maintained by the Techvoot Solutions.