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  1. APPS
  2. Productivity
  3. Odoo Website Shopping Assistant ( AI Chatbot ) v 17.0
  4. Sales Conditions FAQ

Odoo Website Shopping Assistant ( AI Chatbot )

by Webkul Software Pvt. Ltd. https://store.webkul.com/odoo-website-shopping-assistant-odoo-chatbot-using-openai.html
Odoo

$ 98.47

v 17.0 Third Party 11
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Apps purchases are linked to your Odoo account, please sign in or sign up first.
Versions 15.0 16.0 17.0 18.0 19.0 20.0
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Versions 15.0 16.0 17.0 18.0 19.0 20.0
  • Description
  • Manifest
  • License
  • Webkul Logo
  • Supported Editions:
  • Community
  • Enterprise
  • Odoo Sh

Give Your Odoo Store a Voice with AI

Odoo Website Shopping Assistant (AI Chatbot)

The Website Shopping Assistant answers your visitors' product questions the moment they ask, using an AI bot trained on your own Odoo records. Admins configure the provider, the model and the training data from the backend, and your internal team gets the same assistant inside Discuss. Shoppers get an answer instead of a contact form, and your agents only step in when they are actually needed.

https://webkul.com/blog/odoo-website-shopping-assistant-odoo-chatbot-using-openai/
Odoo Website Shopping Assistant (AI Chatbot)
Webkul - Your
one-stop solution
We are available 24/7 for your service. Contact us today!
+91 99900 64874
support@webkul.com
Scan to contact Webkul

Essential Features of Our Module

We are excited to introduce the latest features that will enhance your user experience!

Answer Shopper Questions in Real Time

  • The bot replies inside your website live chat, on the product pages where visitors ask.
  • Every conversation lands in Discuss, so your team sees exactly what was said.
  • Visitors rate each answer helpful or not helpful, right under the reply.
  • A session can still be handed over to a human agent whenever it needs one.
Answer Shopper Questions in Real Time
Train the Bot on Your Own Odoo Data

Train the Bot on Your Own Odoo Data

  • Choose the model, the fields and the common fields the bot should learn.
  • Train on every record or narrow the set with your own domain.
  • Generate the training file, review it, then train the bot from it.
  • Run large datasets in the background through a scheduled job.
  • Keep the vector store in sync automatically when a source record changes.

Bring Your Own AI Provider

  • Connect OpenAI, Anthropic Claude, Google Gemini, Groq, OpenRouter or a self-hosted open-source LLM.
  • Select the model per bot instead of relying on a hardcoded default.
  • Keep several provider configurations side by side and switch per bot.
  • Store your API credentials in Odoo instead of in the source code.
Bring Your Own AI Provider
Contextual or Direct AI Responses

Contextual or Direct AI Responses

  • Switch a bot between contextual retrieval and a direct AI response.
  • Attach a prompt template to shape the bot's tone and boundaries.
  • Tune how many document chunks are retrieved for each query.
  • Store the trained data in PgVector or FAISS, whichever suits your deployment.

Approve Good Answers Once, Reuse Them

  • Review the answers your visitors rated and approve the ones worth keeping.
  • An approved answer joins the knowledge base and is reused for the same question.
  • Duplicate detection flags an entry that already looks like an existing one.
  • The knowledge base syncs back into the vector store the bot retrieves from.
Approve Good Answers Once, Reuse Them
See How Every Bot Is Performing

See How Every Bot Is Performing

  • Responses, sessions, handoffs and feedback for every bot, on one dashboard.
  • See how often a session was handed over to a human agent.
  • Watch the positive feedback share and the pending review queue.
  • Filter the whole dashboard by the date range you care about.

Highlights Features of Our Module

We are excited to introduce the latest features that will enhance your user experience!

AI Channel Inside Discuss

A dedicated AI Chatbot channel lets your internal team ask the same bot from Discuss.

AI Summaries of Any Chatter

Summarise a chatter thread from the record itself, over all messages or a date range you choose.

Response Feedback

Let users rate an AI answer so you can see which replies actually landed.

Approved Knowledge Base

Promote reviewed answers into a reusable knowledge base, with duplicate detection built in.

Prompt Templates

Create and reuse prompts tailored to a specific model or a specific bot.

Multi-Bot Shared Training

Train several bots together and let sub-bots query the collection the main bot created.

Explore Our Website Shopping Assistant

Explore our module to uncover enhanced functionality, seamless performance, and powerful tools designed to improve productivity.

  • Screenshots
  • FAQ
  • Support
  • Changelog
OpenAi Settings: vector store, training cron, chat history and retriever depth
AI Server Configuration list with one record per provider
AI Bot configuration form with response type, content source and training state
AI Chatbot dashboard with responses, sessions, handoffs and feedback
Knowledge Base of approved answers reused for the same question
A live chat conversation in Discuss with a helpful or not helpful rating
AI Generated Summary dialog on a record's chatter

Odoo Website Shopping Assistant (AI Chatbot) FAQs

Which AI providers does this module support?

OpenAI, Anthropic Claude, Google Gemini, Groq, OpenRouter and self-hosted open-source LLMs. You choose the provider and the exact model on each bot's configuration.

Do I need my own API key?

Yes. The module connects to the AI provider you configure, so you supply the API key or the endpoint of your self-hosted model. Usage is billed by that provider, not by Webkul.

Can I use this module on Odoo Online (SaaS)?

No. Odoo Online does not allow third-party module installation. Odoo.sh or an On-Premise deployment is required.

Are there any prerequisites before installing?

Yes. Install the Python packages listed in the module's requirements.txt on the Odoo server, and make sure Webkul's wk_ai_opensource_llm_base module is available, since this module depends on it.

Which vector stores can I use?

PgVector and FAISS. PgVector is the default and needs the pgvector extension enabled on your PostgreSQL database.

Where does the bot's knowledge come from?

From the Odoo records you select — the model, the fields and an optional domain — turned into a training file you can review before the bot is trained on it.

Does the chatbot replace my live agents?

No. The bot answers first and the session can still be handed over to a human agent. The dashboard reports how often that happens, per bot.

Which Odoo version does this release support?

This release targets Odoo 17, Community and Enterprise. It has been tested on Ubuntu.

Help and Support

Get Immediate support on any of your query

You will get 90 days free support on any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.

Write a mail to us:

support@webkul.com

Any queries or want any extra features? Just drop a mail to our support.

Write To US

Get in touch with our Expert:

https://webkul.uvdesk.com/en/customer/create-ticket/

Have any technical queries, want extra features, or anything else? Our team is here to answer all your questions. Just Raise A Support Ticket.

Odoo Website Shopping Assistant (AI Chatbot) Changelog

Version 1.2.0 (03rd Jun'26)
  • AI Feedback Support - Added feedback handling for AI responses so users can rate and share response quality.
  • Dashboard Analytics - Added dashboard analytics for chatbot usage and performance visibility.
  • Token Usage Tracking - Added token usage tracking to help monitor AI consumption and usage patterns.
Version 1.0.5 (02nd Apr'26)
  • Gemini Provider Support - Added Gemini provider support for chatbot responses, contextual retrieval, embeddings and summary generation.
  • Dynamic Model Selection - Removed hardcoded runtime model names; the model selected in the bot configuration is now used.
  • Shared Sub-Bot Retrieval - Improved multi-bot training so sub-bots can query the shared trained collection created by the main bot.
  • PgVector Reliability Fixes - Fixed pgvector training and query collection handling, stable document IDs and retriever behaviour.
  • Training Data Handling - Improved uploaded text and JSONL processing with stable IDs and better chunking for contextual retrieval.
Version 1.0.4 (07th Jul'25)
  • Real Time Vector Store Synchronization - When product information is updated, its related vector store (pgvector or faiss) is now updated automatically.
Version 1.0.3 (09th May'25)
  • AI Prompt Manual Selection - Provides the option to manually create prompts tailored to specific models.
Version 1.0.2 (27th Apr'25)
  • Groq Model Selection - The Groq model previously used was deprecated, so a selection field was added to choose the Groq model.
Version 1.0.1 (02nd Apr'25)
  • Contextual and Direct AI Responses - Bots can answer from contextual data or directly from the AI model, allowing tailored interactions.
  • AI Chatbot Channel - Added a dedicated "AI Chatbot" channel in the Discuss menu for AI-generated responses.
  • Chatter Message Analysis - Added the ability to analyse chatter messages and extract summary information.
  • Summary Preview and Download - Users can preview the extracted summary and download it for their records.
Version 1.0.0 (07th Oct'24)
  • Initial Release - Create a chatbot using AI.
Webkul

What Makes Us the Best Choice

Webkul is well known for providing top notch, flexible, and effective products that
meet various business requirements all around the globe.

15+
Years in Odoo
Development
300+
Certified and experienced
Personnel
2000+
Served customers (enterprise &
community)
1000+
Tailored Odoo
apps
Deloitte Award
Deloitte Technology Fast 50 India
& 500 Asia Pacific Winner
ET Rise Award
ET Rise Top MSMEs Ranking
— India's Best Winner
Smart CEO Award
The Smart CEO Startup
50 Winner
Magento Innovation Award
Magento (Adobe Commerce)
Innovation Lab Winner
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Live Chat (im_livechat)
• Website (website)
Community Apps Dependencies Show
AI Opensource LLM Base
Lines of code 6836
Technical Name odoo_openai_chatbot
LicenseSee License tab
Websitehttps://store.webkul.com/odoo-website-shopping-assistant-odoo-chatbot-using-openai.html
SOFTWARE LICENCE AGREEMENT
==========================

This AGREEMENT is made effective on the date of the purchase of the software
between Webkul Software Pvt. Ltd.,Company incorporated under the Companies
Act, 1956 (hereinafter referred to as “Licensor"), and the purchaser of the 
software/ product (hereinafter referred to as "Licensee").


Preamble
--------

Licensor is a web and mobile product based organization engaged in the
business of developing and marketing software for enterprise level e-commerce
businesses. It is an ISO and NSR (NASSCOM) certified organization having a
team of more than 150 creative engineers which come from different
backgrounds. It has developed more than 700 web extensions and apps in the
past few years for open source platforms which are used and trusted globally. 
Licensee now wishes to obtain license, and Licensor wishes to grant a license, 
to allow use of the software so purchased in developing the e-commerce 
business website/ mobile app of the Licensee, subject to the terms and 
conditions set forth herein.

THEREFORE, with the intent to be legally bound, the parties hereby agree as 
follows:


Agreement
---------

1.DEFINITIONS.
As used in this Agreement, the following capitalized terms 
shall have the definitions set forth below:

"Derivative Works" are works developed by Licensee, its officers, agents, 
contractors or employees, which are based upon, in whole or in part, the 
Source Code and/or the Documentation and may also be based upon and/or 
incorporate one or more other preexisting works of the Licensor. Derivative 
Works may be any improvement, revision, modification, translation (including 
compilation or recapitulation by computer), abridgment, condensation, 
expansion, or any other form in which such a preexisting work may be recast, 
transformed, or adapted.  For purposes hereof, a Derivative Work shall also 
include any compilation that incorporates such a preexisting work.

"Documentation" is written, printed or otherwise recorded or stored (digital 
or paper) material relating to the Software and/or Source Code, including 
technical specifications and instructions for its use including Software/ 
Source Code annotations and other descriptions of the principles of its 
operation and instructions for its use.

"Improvements" shall mean, with respect to the Software, all modifications and 
changes made, developed, acquired or conceived after the date hereof and 
during the entire term of this Agreement.

"Source Code" is the computer programming source code form of the Software in 
the form maintained by the Licensor, and includes all non-third-party 
executables, libraries, components, and Documentation created or used in the 
creation, development, maintenance, and support of the Software as well as all 
updates, error corrections and revisions thereto provided by Licensor, in 
whole or in part.


2.SOFTWARE LICENSE.  

(a)Grant of License.  For the consideration set forth below, Licensor hereby 
grants to Licensee, and Licensee hereby accepts the worldwide, non-exclusive, 
perpetual, royalty-free rights and licenses set forth below:  

(i)The right and license to use and incorporate the software, in whole or in 
part, to develop its website/ mobile app (including the integration of all or 
part of the Licensor’s software into Licensee's own software) on one domain (  
Except Joomla modules , listed on store are entitled to be used on unlimited 
domain as per the standard guidelines ) only, solely for the own personal or 
business use of the Licensee. However, the License does not authorize the 
Licensee to compile, copy or distribute the said Software or its Derivative 
Works.

(ii)The right and license does not authorize the Licensee to share any backup 
or archival copies of the Software and / or the Source Code and Documentation 
on any public internet space including github , stackoverflow etc . The 
Licensee must ensure that the backup are not accessible to any other person 
and the Licensee must prevent copying / use of source code by any unauthorized 
persons.

(iii)The right and license does not authorize the Licensee to migrate the 
domain license to another domain.

(iv)Our Joomla extensions are published under the GNU/GPL.


(b)Scope; Rights and Responsibilities.

(i)Licensor shall enable the Licensee to download one complete copy of the 
Software.

(ii)The Software is intended for the sole use of the Licensee in development
of its own website/ mobile app.

(iii)Licensee does not have the right to hand over, sell, distribute, 
sub-license, rent, lease or lend any portion of the Software or Documentation, 
whether modified or unmodified, to anyone. Licensee should not place the 
Software on a server so that it becomes accessible via a public network such 
as the Internet for distribution purposes. In case the Licensee is using any 
source code management system like github, it can use the code there only when 
it has paid subscription from such management system.

(iv) In case the Licensee purchases the module and allow the third party 
development agency to customize as per its need, it is at liberty to do so 
subject to the condition that the Licensee as well as the Agency are not 
authorized to sell the modified version of the extension. Except for the 
required customization purposes, Licensee is not authorized to release the 
Source Code, Derivative Work source code and/or Documentation to any third 
party, which shall be considered as violation of the Agreement, inter-alia 
entailing forthwith termination and legal action. 


(c)Ownership.

(i)Software and Source Code.  All right, title, copyright, and interest in the 
Software, Source Code, Software Modifications and Error corrections will be 
and remain the property of Licensor.

(ii)Derivative Works. As creation of Derivative Works by the Licensee is 
prohibited, thus, all right, title, copyright, and interest in any and/or all 
Derivative Works and Improvements created by, or on behalf of, Licensee will 
also be deemed to the property of Licensor. Licensor shall be entitled to 
protect copyright / intellectual property in all such Derivative Works and 
Improvements also in any country as it may deem fit including without 
limitation seeking copyright and/or patent protection.


3.CONSIDERATION.

(a)Licensee shall pay to Licensor the amount as mentioned on the website from 
where the order is placed, as one-time, upfront fees in consideration for the 
licenses and rights granted hereunder (hereinafter referred to as the "License 
Fee").  The License Fee to be paid by Licensee shall be paid upfront at the 
time of placing the order, and no credit will be allowed under any 
circumstances.

(b)Once paid, the License Fees shall be non-refundable. The Licensee has fully 
satisfied itself about the Software and has seen the demonstration, and only 
thereafter has placed the order. Thus, the License Fees or any part thereof is 
non-refundable. No claim for refund of the Licence Fees shall be entertained 
under any circumstances.


4.REPRESENTATIONS AND WARRANTIES.

(a)Mutual.  Each of the parties represents and warrants to the other as
follows.

(i)such party is a legal entity duly organized, validly existing and in good 
standing;

(ii)such party has the power and authority to conduct its business as 
presently conducted and to enter into, execute, deliver and perform this 
Agreement.

(iii)This Agreement has been duly and validly accepted by such party and 
constitutes the legal, valid and binding obligations of such party 
respectively, enforceable against such party in accordance with their 
respective terms;

(iv)the acceptance, execution, delivery and performance of this Agreement does 
not and will not violate such party's charter or by-laws; nor require any 
consent, authorization, approval, exemption or other action by any third party 
or governmental entity.


(b)Licensor warrants that, at the time of purchase of the Software:

the Software will function materially as set forth in the website or published 
functionality provided by Licensor to customers and potential customers 
describing the Software; and

Software add-ons, if purchased by the Licensee from the Licensor, will not 
materially diminish the features or functions of or the specifications of the 
Software as they existed as of the execution of this Agreement.


(c)Title.  Licensor represents and warrants that it is the exclusive owner of 
all copyright/ intellectual property in the Software (including the Source 
Code) and has good and marketable title to the Software (including the Source 
Code) free and clear of all liens, claims and encumbrances of any nature 
whatsoever (collectively, "Liens").  Licensor's grant of license and rights to 
Licensee hereunder does not, and will not infringe any third party's property, 
intellectual property or personal rights.


5.TERM.

(a)Subject to Licensee's payment obligations, this Agreement shall commence as 
on the date of making payment of the Software by the Licensee to the Licensor, 
and shall continue until terminated by either party.

(b)The Licensor retains the right to terminate the license at any time, if the 
Licensee is not abiding by any of the terms of the Agreement. The Licensee may 
terminate the Agreement at any time at its own discretion by uninstalling the 
Software and /or by destroying the said Software (or any copies thereof). 
However, the Licensee shall not be entitled to seek any refund of the amount 
paid by it to the Licensor, under any circumstances.

(c)Survival.  In the event this Agreement is terminated for any reason, the 
provisions set forth in Sections 2(a), 2(b), and 2(c) shall survive.


6.INDEMNIFICATION.

The Licensee release the Licensor from, and agree to indemnify, defend and 
hold harmless the Licensor (and its officers, directors, employees, agents and 
Affiliates) against, any claim, loss, damage, settlement, cost, taxes, expense 
or other liability (including, without limitation, attorneys' fees) (each, a 
"Claim") arising from or related to: (a) any actual or alleged breach of any 
obligations in this Agreement; (b) any refund, adjustment, or return of 
Software,(c) any claim for actual or alleged infringement of any Intellectual 
Property Rights made by any third party or damages related thereto; or (d) 
Taxes.


7.LIMITATION OF LIABILITY.

The Licensor will not be liable for any direct, indirect, incidental, special, 
consequential or exemplary damages, including but not limited to, damages for 
loss of profits, goodwill, use, data or other intangible losses arising out of 
or in connection with the Software, whether in contract, warranty, tort etc. (
including negligence, software liability, any type of civil responsibility or 
other theory or otherwise) to the Licensee or any other person for cost of 
software, cover, recovery or recoupment of any investment made by the Licensee 
or its affiliates in connection with this Agreement, or for any other loss of 
profit, revenue, business, or data or punitive or consequential damages 
arising out of or relating to this Agreement. Further, the aggregate liability 
of the Licensor, arising out of or in connection with this Agreement or the 
transactions contemplated hereby will not exceed at any time, or under any 
circumstances, the total amounts received by the Licensor from the Licensee in 
connection with the particular software giving rise to the claim.


8.FORCE MAJEURE.

The Licensor will not be liable for any delay or failure to perform any of its 
obligations under this Agreement by reasons, events or other matters beyond 
its reasonable control.


9.RELATIONSHIP OF PARTIES.

The Licensor and Licensee are independent legal entities, and nothing in this 
Agreement will be construed to create a partnership, joint venture, 
association of persons, agency, franchise, sales representative, or employment 
relationship between the parties. The Licensee will have no authority to make 
or accept any offers or representations on behalf of the Licensor. The 
relationship between the parties is that of Licensor and Licensee only, and 
the rights, duties, liabilities of each party shall be governed by this 
Agreement.


10.MODIFICATION.

The Licensor may amend any of the terms and conditions contained in this 
Agreement at any time and solely at its discretion. Any changes will be 
effective upon the posting of such changes on the Portal/ website, and the 
Licensee is responsible for reviewing these changes and informing itself of 
all applicable changes or notices. The continued use of a software by the 
Licensee after posting of any changes by the Licensor, will constitute the  
acceptance of such changes or modifications by the Licensee.


11.MISCELLANEOUS.

(a)General Provisions.  This Agreement:  (i) may be amended only by a writing 
signed by each of the parties; (ii) may be executed in several counterparts, 
each of which shall be deemed an original but all of which shall constitute 
one and the same instrument; (iii) contains the entire agreement of the 
parties with respect to the transactions contemplated hereby and supersedes 
all prior written and oral agreements, and all contemporaneous oral 
agreements, relating to such transactions; (iv) shall be governed by, and 
construed and enforced in accordance with, the laws of India; and (v) shall be 
binding upon, and inure to the benefit of, the parties and their respective 
successors and permitted assigns.  Each of the parties hereby irrevocably 
submits to the jurisdiction of the Courts at Delhi, India, for the purposes of 
any action or proceeding arising out of or relating to this Agreement or the 
subject matter hereof and brought by any other party.  

(b)Assignment.  Except for the purpose of customization as mentioned in clause 
2(b)(iv) above, Licensee cannot assign, pledge or otherwise transfer, whether 
by operation of law or otherwise, this Agreement, or any of its obligations 
hereunder, without the prior written consent of Licensor, which consent shall 
not be unreasonably withheld.

(c)Notices.  Unless otherwise specifically provided herein, all notices, 
consents, requests, demands and other communications required or permitted 
hereunder:

(i)shall be in writing;

(ii)shall be sent by messenger, certified or registered mail/email, or  
reliable express delivery service, to the appropriate address(es) set forth 
below; and

(iii)shall be deemed to have been given on the date of receipt by the 
addressee, as evidenced by a receipt executed by the addressee (or a 
responsible person in his or her office), the records of the Party delivering 
such communication or a notice to the effect that such addressee refused to 
claim or accept such communication, if sent by messenger, mail or express 
delivery service.

All such communications shall be sent to the following addresses or numbers, 
or to such other addresses or numbers as any party may inform the others by 
giving five days' prior notice:

If to Webkul Software Pvt. Ltd.:

Webkul Software Pvt. Ltd.
A-67, Sector 63, NOIDA – 201301,
Uttar Pradesh, India

If to Licensee:
At the address mentioned by the Licensee
(at the time of placing order of generating Invoice)

(d)Severability.  It is the intent of the parties that the provisions of this 
Agreement be enforced to the fullest extent permissible under the laws and 
public policies of India in which enforcement hereof is sought.  In 
furtherance of the foregoing, each provision hereof shall be severable from 
each other provision, and any provision hereof which is/ becomes unenforceable 
shall be subject to the following:  (i)  if such provision is contrary to or 
conflicts with any requirement of any statute, rule or regulation in effect, 
then such requirement shall be incorporated into, or substituted for, such 
unenforceable provision to the minimum extent necessary to make such provision 
enforceable;  (ii)  the court, agency or arbitrator considering the matter is 
hereby authorized to (or, if such court, agency or arbitrator is unwilling or 
fails to do so, then the parties shall) amend such provision to the minimum 
extent necessary to make such provision enforceable, and the parties hereby 
consent to the entry of an order so amending such provision; and  (iii)  if 
any such provision cannot be or is not reformed and made enforceable pursuant 
to clause (i) or (ii) above, then such provision shall be ineffective to the 
minimum extent necessary to make the remainder of this Agreement enforceable.  
Any application of the foregoing provisions to any provision hereof shall not  
effect the validity or enforceability of any other provision hereof.

(e)By purchasing the Software, the Licensee acknowledge that it has read this 
Agreement, and that it agrees to the content of the Agreement, its terms and 
agree to use the Software in compliance with this Agreement.

(f)The Licensor holds the sole copyright of the Software. The Software or any 
portion thereof is a copyrightable matter and is liable to be protected by the 
applicable laws. Copyright infringement in any manner can lead to prosecution 
according to the current law. The Licensor reserves the right to revoke the 
license of any user who is not holding any license or is holding an invalid 
license.

(g)This Agreement gives the right to use only one copy of the Software on one 
domain solely for the own personal or business use of the Licensee, subject to 
all the terms and conditions of this Agreement. A separate License has to be 
purchased for each new Software installation. Any distribution of the Software 
without the written consent of the Licensor (including non-commercial 
distribution) is regarded as violation of this Agreement, and will entail 
immediate termination of the Agreement and may invite liability, both civil 
and criminal,  as per applicable laws.

(h)The Licensor reserves the rights to publish a selected list of users/
Licensees of its Software, and no permission of any Licensee is needed in this 
regard. The Licensee agrees that the Licensor may, in its sole discretion, 
disclose or make available any information provided or submitted by the 
Licensee or related to it under this Agreement to any judicial, 
quasi-judicial, governmental, regulatory or any other authority as may be 
required by the Licensor to co-operate and / or comply with any of their 
orders, instructions or directions or to fulfill any requirements under 
applicable Laws.

(i)If the Licensee continues to use the Software even after the sending of the 
notice by the Licensor for termination, the Licensee agree to accept an 
injunction to restrain itself from its further use, and to pay all costs (
including but not limited to reasonable attorney fees) to enforce injunction 
or to revoke the License, and any damages suffered by the Licensor because of 
the misuse of the Software by the Licensee.


12.ARBITRATION.

If any dispute arises between the Licensor and the Licensee at any time, in 
connection with the validity, interpretation, implementation or alleged breach 
of any provision of this Agreement,  the same shall be referred to a sole 
Arbitrator who shall be an independent and neutral third party appointed 
exclusively by the Licensor. The Licensee shall not object to the appointment 
of the Arbitrator so appointed by the Licensor. The place of arbitration shall 
be Delhi, India. The Arbitration & Conciliation Act, 1996 as amended by The 
Arbitration & Conciliation  (Amendment) Act, 2015, shall govern the 
arbitration proceedings. The arbitration proceedings shall be held in the 
English language.


This document is an electronic record in terms of Information Technology Act, 
2000 and the amended provisions pertaining to electronic records in various 
statutes as amended by the Information Technology Act, 2000. This electronic 
record is generated by a computer system and does not require any physical or 
digital signatures.

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A complete scam. Avoid at all costs.
by
Sergio Viteri
on 12/8/25, 8:35 AM

This software does not work at all. From the moment I installed it, nothing functioned as advertised. I contacted customer support multiple times, but instead of offering a real solution or a refund, they kept repeating that they “will fix it in the future.”

The company refuses to refund my purchase despite the product being completely unusable.

This has been a frustrating and disappointing experience, and I strongly advise anyone considering this software to stay away. It feels like a scam and a waste of money.

A complete scam. Avoid at all costs.
by
Webkul
on 12/9/25, 1:45 AM Author

Hi,

Thank you for sharing your feedback, and we are truly sorry to hear about the experience you’ve had so far. We definitely want to resolve this for you as quickly as possible.

To understand the exact issues you are facing and provide immediate assistance, could you please share the details of the problem you’re encountering? Additionally, please share your email ID so that we can connect with you directly and ensure faster communication.

Our goal is to make sure the module works smoothly for you, and we’re here to support you every step of the way.

Looking forward to your response so we can help you further.

Regards

Vivek Singh


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