Service Level Agreement for Task (SLA)

by
Odoo

$ 131.78

v 17.0 Third Party 5
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Project (project)
• Discuss (mail)
Community Apps Dependencies
Lines of code 898
Technical Name project_task_sla
LicenseSee License tab
Websitehttps://www.probuse.com
Versions 17.0 18.0 16.0 15.0 14.0 13.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Project (project)
• Discuss (mail)
Community Apps Dependencies
Lines of code 898
Technical Name project_task_sla
LicenseSee License tab
Websitehttps://www.probuse.com
Versions 17.0 18.0 16.0 15.0 14.0 13.0

Project Task Service Level Agreement (SLA)

Customer SLA for Project Tasks in Odoo

Tasks SLA and Deadline and SLA Time Logs

This app allows your project team to manage SLA (Service Level Agreements) on project tasks based on customer SLA. Basically it provides a feature to allow you to run your tasks of a project based on Service level agreements with your customer.


Main Features:

  • Allow your project team to manage SLA Levels under configuration.

  • Allow your project team to create and manage service level agreements under configuration.

  • Allow your team to create and manage SLA categories.

  • Allow you to create project teams (check dependent apps to get more details about it).

  • Systems create time logs when users move tasks from one stage to another stage based on service level agreements setup.

  • Allow your team to set SLA level on the customer form which will be used to compute the deadline while creating tasks for that customer based on service level agreements with your customer.

  • Allow your user to set priority of tasks on task form.

  • Requested date will be set automatically as the current date but you still can change it and based on that requested date, the system will compute the deadline using SLA level for that customer.

  • SLA time logs will give you details by stages about time the user has spent for that stage based on service level agreements setup and it also show delays if any on working for that stage for that task.

  • This app will help you to manage deadlines of tasks based on SLA with your customer and also make SLA logs based on stages of tasks of the project.

  • For more details see below screenshots or watch the video.

Menus Avalible:
  • Project
    • SLA
      • SLA Deadline Levels
      • Service Level Agreements
      • SLA Category
    • Reporting
      • SLA Analysis

Edition Compatibility:


Enterprise Odoo.sh Community

Project Menu (Odoo Standard)

SLA Deadline Levels - List View

Configuration: Project/SLA/SLA Deadline Levels

Manager can configure multiple levels for SLA and which will be set on customer form and based on that task will be having its deadline for SLA deadline date.

SLA Deadline Levels - Form View

Menu: Project/SLA/SLA Deadline Levels

Allow you to configure different types category of tasks by priority based on that you can setup Hour / Days / Week which will be using by Tasks to set Deadline Date on task form.

SLA Deadline Levels - Form View

Menu: Project/SLA/SLA Deadline Levels

Allow you to configure different types category of tasks by priority based on that you can setup Hour / Days / Week which will be using by Tasks to set Deadline Date on task form.

Service Level Agreements - List View

Menu: Project/SLA/Service Level Agreements

Service Level Agreements Form View

Menu: Project/SLA/Service Level Agreements

This configuration allow you to setup SLA timings for given Project Team by Calendar. This will create SLA Time Logs on Project while team/technician/responsible moving and working on task stages while working on it.

Service Level Agreements Form View

Menu: Project/SLA/Service Level Agreements

This configuration allow you to setup SLA timings for given Project Team by Calendar. This will create SLA Time Logs on Project while team/technician/responsible moving and working on task stages while working on it.

Resource Calendar (Odoo Standard)

New Fields to Set hours per Day & per Week on Calendar.

SLA Category List View

Project Teams List View

Project Teams Form View

Example 1

Tasks Form View (Odoo Standard)

Tasks Form View (Odoo Standard)

Example 2

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Tasks Form View (Odoo Standard)

Tasks Form View (Odoo Standard)

Task SLA Level Config On Customer

Task SLA Level Config On Customer

SLA Analysis

Menu: Project/Reporting/SLA Analysis

Contact / Support
 Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

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