Key Features

• Process Tickets in Multiple Stages Manage your tickets efficiently by moving them through clearly defined stages, ensuring no issue is left unresolved and every step of the workflow is tracked.
• Define Tickets with Full Details Add priorities, types, descriptions, and tags to tickets to clearly categorize and define them, making it easier for your team to understand and act on each issue.
• Collaborate Seamlessly Using Chatter Communicate additional information, updates, and notes directly on tickets; ping co-workers instantly to ensure fast collaboration and resolution.
• Adapted and User-Friendly Dashboard Gain a complete overview of your helpdesk operations with an intuitive dashboard that highlights important ticket metrics and statuses at a glance.
• Kanban View for Easy Ticket Handling Organize tickets visually with a drag-and-drop Kanban interface, simplifying the management of multiple tickets and improving workflow efficiency.
• In-Depth Analysis with Pivot Reports Perform detailed ticket analysis using pivot views in the reports menu to track trends, identify bottlenecks, and measure team performance.
• Team Creation and Management Easily create support teams, define their members, and optionally enable automatic assignment methods to distribute tickets efficiently among team members.
• Automated SLA Deadlines Apply Service Level Agreement deadlines automatically to tickets to ensure timely responses and maintain high-quality customer support standards.
• Collect Customer Feedback and Ratings Gather valuable feedback from customers through rating systems, helping you monitor satisfaction and improve service quality continuously.
• Extend and Customize Features Easily Install additional features via the team form view, allowing your helpdesk system to adapt to changing business needs and provide more functionality when required.