$ 3447.15
In-App PurchasesYodoo Service Desk
Specialized support service for incident & service request management
License: OPL-1
Maintainer: CR&D
Best solution for automation of business processes in service companies and departments.
Yodoo Service Desk is an advanced service management module for Odoo 17, 18 and 19 designed to structure, automate, and control service operations within Odoo.
The module extends standard Helpdesk capabilities by introducing configurable request types, dynamic workflows, SLA control, workload management, and structured service routing.
Key features:
- Request configuration: services, categories, request types
- Dynamic workflows per request type (stages, routes, transitions)
- Assignment policies and routing logic for teams and specialists
- Custom numeration rules for consistent request identifiers
- Advanced priority logic (Impact + Urgency) and tags
- Multiple request channels: website portal, email, API, internal creation
- Portal for customers: guided request creation, attachments, status tracking
- Chatter communication, followers, reassignment
- SLA management: stage-based control, monitoring, escalation (if configured)
- Activities & planning, time tracking, workload visibility
- Reporting: SLA compliance, time tracking, workload & volume analytics
Website Portal
- Submit structured service requests using a guided configurable form
- Select service group → category → request type to improve routing accuracy
- Attach documents, screenshots, and copied images
- Track request status in real time and review history, logs, and communication
Portal: list of requests with status and quick filters
Portal: guided request creation (service group selection)
Portal: request form with structured classification and attachments
Portal: request details, communication, and request information
Workflow & Processing
Each request follows a predefined dynamic route.
- Configurable stage transitions
- Responsible person / team assignment (automatic or manual)
- Reassignment between teams or specialists when required
- Followers management with configurable notifications
- Internal chatter communication (Odoo discuss)
- Time tracking and stage-related activity planning
- Logging of every action for auditability
- Support for simple and complicated approvals
Dynamic workflow diagram for a request type
Internal interface: kanban view for processing and workload overview
Request Configuration
- Services represent the service catalog provided by the company and departments
- Categories / subcategories provide a clear hierarchical request structure
- Request types define how a specific request is structured, routed, and processed
- Dynamic workflows per request type allow modeling different operational processes
- Stages and routing logic define lifecycle and assignment logic at each step
- Custom numeration rules ensure consistent tracking and references
- Priorities may use Impact + Urgency logic to handle critical issues first
- Tags for filtering, searching, and reporting
- Assignment policies to automatically distribute requests by conditions
Service catalog: service groups and services
Teams and roles for request processing
Request Channels
- Website portal
- Email (incoming emails can automatically generate service requests)
- API for external systems and integrations
- Internal creation for employees
- Automated channel detection for reporting and automation decisions
SLA Management
- SLA configuration per request type or service
- Monitoring of deadlines and stage-based SLA control
- Priority-driven handling according to SLA rules
- Escalation logic (if configured)
Activities & Planning
- Schedule activities per stage
- Activity assignment to employees and centralized activity control
- Workload visibility per employee, service, and request type
Reporting & Control
- Time tracking reports
- SLA compliance tracking
- Request volume analysis and priority distribution
- Workload analytics across employees and teams
Key Use Cases
- IT departments
- Managed Service Providers
- ISPs
- Technical support teams
- Field service companies
- HR & internal service desks
- Facility management
- Any Odoo-based company with structured service processes
Difference from Standard Helpdesk
Standard Odoo Helpdesk provides basic ticketing functionality. Yodoo Service Desk adds:
- Configurable dynamic workflows per request type
- Structured service configuration layer
- Complex priority logic
- Extended SLA control
- Advanced routing
- Operational workload visibility
- Structured request taxonomy
Maintainer
Website: crnd.pro
Contact: info@crnd.pro
This module is maintained by the Center of Research & Development company.
We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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