Key Features

• Manage queues through the Token System: Efficiently organize and streamline customer flow by issuing tokens that reduce wait times and improve service order across departments.
• Self-Service Kiosk for Users to Generate their Tokens: Allow users to independently generate tokens using an intuitive touchscreen interface, reducing staff involvement and improving user autonomy.
• Department Details Display on the token counters: Each counter is operated by staff and displays its current status. The queue listing view shows the selected department's token queue, allowing staff to monitor and manage tokens specific to that department.
• Real-Time Token Status Updates: As soon as a token is generated, the screen displays the current serving token and your position in the queue. Users can also view live token status on the display screens, including which counter is currently serving tokens and for which department.
• Customizable Token Sequences: Admins can set prefixes, numbering gaps, and increments to create clear, identifiable token sequences for easy tracking and reference.
• Comprehensive Dashboard to track and manage queues: An all-in-one admin interface to monitor queue lengths, service efficiency, and staff performance, with tools for proactive management.
• Complete Token History for audits, reporting, and analysis: Maintain a detailed log of all issued, hold, cancelled and served tokens for compliance, performance reviews, and insightful decision-making through historical data analysis.

Summary

Streamline customer flow and enhance service delivery within Odoo. Queue Management Odoo module provides automated token generation, real-time queue monitoring, and customizable notification features. Designed to improve efficiency, reduce wait times, and optimize multi-department service routing across various industries.

Installation

1. Download the module from the Odoo App Store or clone the repository.
2. Place the module in your Odoo addons directory.
3. Update your Odoo instance to include the new module.
4. Install the module through the Odoo interface.

How to use this module:

1. Access the Module: Navigate to the Queue Management module on the Odoo dashboard. - Go to the Queue Management module.
2. Token Sequences: - Go to Token Sequences → Token Sequences. - Click on the "New" button. - Enter the Token Sequence name and other details. - Click on the "Save" button. - After saving the Token Sequence, you can add use it in creating Token interface.
3. Departments: - Go to Token Sequences → Department. - Click on the "New" button. - Enter the Department name. - Click on the "Save" button.
4. Token Interface: - Go to Token Interface → Token Interface. - Click on the new button. - Enter the details. - Configure Printer Settings → Enable/Disable Printer Configuration. - Click on the "Save" button.
5. Queue Counters: - Go to Queue → Queue Counters → New. - Create Queue Counters for selecting any department. - After Counter, use them for serving tokens on clicking call Next /Recall button.
6. Queue Display: - Go to Queue Display → Queue Display. - Click on the Queue Display Then New button. - Enter Queue Display Name. - Select Counter/ Counters. - Click on the "Save" button. - A URL Automatically Created in Queue Dispay URL field. - Click on the URL and see the current serving Tokens.
7. SMS Configuration: - Go to Settings → Queue Management. - Click on Enable SMS Notifications checkbox. - Enter the Twilio Account SID. - Enter the Twilio Auth Token. - Enter the Twilio from Token. - Click on the "Save" button.

Change logs

[1.0.0]

• Added [02-06-2025] - Queue Management

Support

Zehntech Technologies