AI Customer Support Agent
Intelligent helpdesk automation powered by LangGraph & OpenAI — built for Odoo 18
Key Features
Smart AI Categorization
Automatically classifies every ticket into Technical, Billing, or General using GPT models. No manual tagging — ever.
Sentiment Analysis
Detects Positive, Neutral, and Negative customer sentiment on every ticket with a scored confidence metric.
AI-Generated Responses
Generate professional, context-aware reply drafts in seconds using LangGraph multi-step workflows — reviewed and sent by your team.
Auto-Escalation
Negative-sentiment tickets are automatically escalated to senior agents or CRM opportunities — no frustrated customer goes unnoticed.
OWL Live Dashboard
Real-time KPIs, ticket volume charts, sentiment distribution, and resolution metrics — all inside a native Odoo OWL component.
REST API & Integrations
Full REST API endpoints, Helpdesk & CRM integration, webhook support, and multi-company / multi-language compatibility out of the box.
How It Works
Customer submits query via portal, email, or agent
LangGraph classifies & scores sentiment instantly
Negative tickets auto-escalate; others route to the right team
GPT generates a professional reply draft for agent review
Full audit trail, history, and KPIs updated in real time
Technical Requirements
Platform
- Odoo 18.0 Community or Enterprise
- Python 3.11+
- PostgreSQL 15+
- OpenAI API Key (GPT-3.5 / GPT-4)
Python Dependencies
langgraphlangchainlangchain_openaiopenai
Odoo Dependencies
base ·
mail ·
web ·
portal ·
crm
Quick Installation
- Install Python dependencies:
pip install langgraph langchain langchain_openai openai - Copy the
ai_customer_support_agentfolder to your Odoo addons path. - Update the apps list in Odoo (Apps → Update Apps List).
- Search for "AI Customer Support Agent" and click Install.
- Navigate to AI Support → Configuration → AI Settings and enter your OpenAI API Key.
- Start creating tickets and watch the AI handle categorisation and responses automatically.
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