AI Multi-Channel Comms
by Baris Genc https://gencbaris.com/odoo_plugins/ai_multichannel_communication/index.html$ 78.22
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Website (website) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 2706 |
| Technical Name |
ai_multichannel_communication |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/ai_multichannel_communication/index.html |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Website (website) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 2706 |
| Technical Name |
ai_multichannel_communication |
| License | OPL-1 |
| Website | https://gencbaris.com/odoo_plugins/ai_multichannel_communication/index.html |
| Versions | 17.0 18.0 19.0 |
AI Multi-Channel Comms
Unified Inbox for WhatsApp, SMS, Email, Telegram, Slack, and Discord with GPT-4 Auto-Responses
Bring every customer messaging channel into a single unified inbox. Never miss a customer message again with GPT-4 auto-responses, real-time sentiment analysis, smart routing, and SLA enforcement across six or more channels.
Key Features
Multi-Channel Unified Inbox
WhatsApp Business API, Twilio SMS, Telegram Bot API, native Odoo email, plus Slack and Discord webhooks. Conversation threads stay unified across channels for a single view of the customer.
GPT-4 Auto-Response Engine
Context-aware replies grounded in conversation history, intent recognition (question, complaint, order, support), customizable AI personality per channel, and human-handoff triggers for complex cases.
Real-Time Sentiment Analysis
AI mood detection (positive, neutral, negative, angry, urgent), customer satisfaction scoring, automatic escalation for negative sentiment, and agent performance reviews by sentiment handling.
Multi-Language Support
Automatic language detection, real-time bi-directional translation across 100+ languages, language-specific templates, and full Unicode, emoji, and right-to-left rendering.
Smart Routing & Assignment
AI-based agent assignment, skill-based routing by language, product, and channel. Load balancing across agents and priority queues for VIP, urgent, and regular tickets.
SLA Management
Configurable response-time SLAs per channel, first-response tracking, breach alerts via email, Slack, and SMS, and live performance dashboards by agent and team.
AI Campaign Management
AI-generated marketing content, bulk messaging with opt-out compliance, A/B testing, and campaign performance analytics by channel and segment.
Advanced Analytics
Message volume trends, response time metrics, sentiment trend analysis, agent leaderboards, and channel effectiveness comparison.
Integration Ecosystem
CRM lead creation from conversations, Helpdesk ticket conversion, e-commerce order updates, and a REST API for any external system you operate.
Template Library
1000+ pre-built templates with AI suggestions, dynamic variable insertion, multi-language versions, and rich media support.
Use Cases
Customer Support
Centralize WhatsApp, SMS, and email support into a single agent workspace.
E-commerce
Send order updates and recover abandoned carts on the channels customers actually use.
Sales Teams
Reach prospects on their preferred channel with AI-suggested replies.
Marketing
Run multi-channel campaigns with A/B testing and AI-generated content.
Service Providers
Schedule appointments and confirm bookings via Telegram and SMS.
Communities
Manage Discord and Slack support channels alongside ticketing.
Why Choose This Module
One inbox for six channels eliminates context switching and dropped conversations.
GPT-4 auto-responses cover routine questions 24/7, freeing agents for high-value cases.
Sentiment-aware escalation ensures unhappy customers reach a human before they churn.
Native Odoo CRM and Helpdesk integration converts conversations into leads and tickets automatically.
Specifications
- Compatible with Odoo 17, 18, and 19 (Community and Enterprise)
- License: OPL-1
- 35+ languages supported (UI); 100+ languages auto-translated in conversations
- Author: Baris Genc
- Support: odoo@gencbaris.com
- External services: OpenAI (GPT-4), Twilio (SMS), WhatsApp Business API
- Python packages: openai, twilio
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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