A) Customer Registration

i)Register new or existing customers easily.
ii)Capture detailed Customer Information: ID, Name, Age, Mobile, Address, Gender, Father & Mother Name, and selected ID Proof.
iii)Upload customer photo and proof documents.

B) WhatsApp Greetings and Loan Information

Upon updating customer details, clicking the Register button sends a personalized WhatsApp message via WhatsApp Web. The message includes a greeting, key loan details, and a direct link to download the customer's gold loan registration PDF.

C) Approval Mechanism for Loan Applications

An approval workflow is integrated into the application. Once the loan details are reviewed, a Submit for Approval action is triggered to send an approval request to the higher authority. If the application meets the eligibility criteria, it will be approved; otherwise, it will be rejected.

D) Pledge Amount Disbursement

If the customer’s ID proof is not submitted, the system will display an alert message and prevent disbursement. Once all required documents are verified and the loan is approved, the pledged amount is disbursed via bank transfer or cash, based on the customer’s preference. A disbursement voucher is generated to confirm the transaction.

E) Jewellery Locker Entry

Once the gold items are submitted by the customer, clicking the Jewellery Locker trigger button records the details and moves the pledged items into a secure internal storage location (locker). This process ensures proper tracking, security, and accountability of all pledged assets, including assigning a Locker ID for future reference.

F) Loan Repayment Schedule & Payment Collection Process

i)The system creates a clear repayment plan—either equal monthly EMIs with the customer. ii)Each due date is communicated up front and sent again via WhatsApp (or SMS) as the payment day approaches. iii)On the specified date, the customer makes their payment, which the system immediately logs against their loan account. iv)A digital receipt is issued automatically and delivered to the customer upon successful payment. v)Any interest accrual is recalculated at the time of payment, ensuring the outstanding balance always reflects the correct interest and principal amounts.

F) Loan Repayment Schedule & Payment Collection Process

i)Once the customer completes all dues, the system auto‑generates a gold release order and notifies the vault team.
ii)A vault officer verifies the pledge ID, retrieves the gold from secure storage, and confirms its condition.
iii)The customer signs a digital release confirmation, and the system updates the loan status to Closed.
iv)If a payment is overdue beyond the grace period, the system flags the account and sends an automated legal notice to the borrower.
v)Failing repayment after notice, the system schedules an auction, publishes bid details, conducts the sale, and applies the auction proceeds against the outstanding loan.