| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Helpdesk (helpdesk) • Website (website) |
| Lines of code | 1055 |
| Technical Name |
bloomup_helpdesk_plus |
| License | OPL-1 |
| Website | http://bloomup.it |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Helpdesk (helpdesk) • Website (website) |
| Lines of code | 1055 |
| Technical Name |
bloomup_helpdesk_plus |
| License | OPL-1 |
| Website | http://bloomup.it |
Bloomup Helpdesk Plus
Extends the standard functionalities of the Odoo Helpdesk module to offer more advanced and personalized management. Designed for companies seeking granular control over customer support, this module adds powerful tools to enhance efficiency and communication.
Key Features:
Ticket Counter Management: Define and manage ticket quotas for your customers. Each counter can have a total number of tickets (or unlimited), a validity period (daily, weekly, monthly, yearly, unlimited), and specific start and end dates. You can also designate counters as "extra tickets." Customers can have multiple counters associated with them. The portal view allows customers to see their active counters and their usage (total, used, remaining). Remaining tickets are highlighted for clarity.
Automatic Counting and Recalculation: The system automatically calculates used and remaining tickets in real-time. It also features a scheduled automatic process (every 12 hours) that recalculates ticket usage for all active counters.
Counter-Based Automation: The module automates actions based on the status of counters. It sends automatic email notifications when a counter reaches zero or a negative number of remaining tickets. It can also automatically set the stage of a ticket to "on hold" if the associated counter has a negative balance.
On Hold Ticket Management Define specific stages as "on hold." The module can automatically move "on hold" tickets to the initial processing stage when the customer has available quota.
Company/Counter Ticket Association Link helpdesk tickets to specific customer companies and counters.
Customer Portal Customization Enhance the customer experience on the Helpdesk portal. Customers can filter their tickets based on the associated counter or view only "My Tickets." Active counters for the customer's company are displayed. Some default filters (user/team assignment) have been removed to simplify the interface.
Chatter and E-mail Anonymization:Improve privacy and professionalism. You can configure a helpdesk team to anonymize internal user replies in the chatter, displaying the customer company's name and logo instead of the internal user's name and avatar.
Controlled Ticket Visibility: Portal users can only see helpdesk tickets associated with their main company.
Custom Ticket Submission Form: If the user's company has defined counters, the ticket submission form on the portal includes a dropdown menu to select a counter (excluding extra tickets).
Bloomup Helpdesk Plus is the ideal solution to effectively manage your customers' ticket quotas, automate communications, and enhance the portal experience.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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