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All-in-One POS Order Return & Refund Order Management with Policy Enforcement

by
Odoo

$ 150.54

v 18.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Employees (hr)
• Point of Sale (point_of_sale)
• Inventory (stock)
• Invoicing (account)
Lines of code 3501
Technical Name cns_pos_order_return
LicenseOPL-1
Websitehttps://connecta.vn
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Employees (hr)
• Point of Sale (point_of_sale)
• Inventory (stock)
• Invoicing (account)
Lines of code 3501
Technical Name cns_pos_order_return
LicenseOPL-1
Websitehttps://connecta.vn
connecta

Connecta Solutions is a consulting-led digital transformation company focused on helping Vietnamese SMEs adopt business systems effectively and sustainably.

Why Choose Connecta?

#6
SINCE 2019
100+ Enterprise Businesses
Trust Connecta
Technology Expertise

Our team consists of highly experienced specialists in technology design and development.
Sales & Marketing Experts

A team of top-tier sales and marketing experts with strong customer insight.
Operational Experience

Proven expertise across manufacturing, distribution, architecture, services, and retail sectors.

Overview

ODOO PARTNER
TOP 6
VIETNAM
odoo TOP 6
Most Rated
Most Selling
Most Trusted
ALL-IN-ONE POS RETURN MANAGEMENT & POLICY ENFORCEMENT

A comprehensive solution that transforms the default Odoo POS return workflow into a fully controlled, high-performance, and policy-compliant system. From basic refunds to complex policy enforcement, product exchanges, and real-time approvals — everything is handled within the POS interface.

Controlled returns with optimized performance

Process full or partial refunds through a modern, intuitive return interface with optimized order loading for large datasets — keeping the system fast and accurate even during peak-hour rushes.
Precision policy enforcement to prevent abuse

Restrict returns by product, category, promotion, or time limit. Ineligible items are clearly marked with inline reasons, ensuring consistent policy compliance across every session.
Exchanges, approvals & full audit visibility

Enable value-based product exchanges to encourage up-selling, require real-time manager authorization for sensitive returns, and maintain a complete audit trail — all without leaving the POS screen.

KEY FEATURES

8 capabilities built for
real-world retail environments

From basic return handling to complex policy enforcement — every feature is purpose-built, fully configurable per POS, and requires zero backend access during operation.

Module
All-in-One POS Return Management
Full & Partial Refunds
01

Handle complete or partial returns directly in POS with a modern, intuitive dialog. Cashiers select specific lines and quantities; amounts and payment methods are recalculated automatically. All line-level discounts are consolidated into a single final rate per product.
Restrict Returns by Product Category
02

Designate entire product categories as non-returnable via a simple checkbox on the category form — globally or per POS config. Blocked items appear in the return dialog for reference but cannot be selected.
Restrict Returns on Promotions
03

This feature optimizes by providing the strategic flexibility to block specific products or entire orders based on your precise operational needs. By automating intelligent quantity limits during partial returns, the system effectively eliminates promotional abuse and safeguards bottom-line profitability.
Restrict Returns by Specific Products
04

Flag individual products as non-returnable with a single checkbox on the product form. Blocked items appear in the return dialog but cannot be selected or adjusted, with an immediate reason displayed to the cashier.

Flexible Product Exchange with Up-Sell Rules
05

Allow customers to exchange returned items for new products of equal or greater value, directly within the return dialog. Value-based validation blocks down-value swaps and encourages up-selling. Fully toggleable per POS configuration — disable anytime to revert to standard refund behavior.
Reduce Load & Minimize Selection Errors
06

Hide the order history list by default on the return screen. Orders only appear after a cashier enters a specific search query — improving loading performance with large datasets, reducing interface clutter, and eliminating the risk of accidentally processing the wrong order in high-volume environments.
Enforce Return Time Windows
07

Define a maximum return period (e.g., 7 or 30 days) directly in POS settings. Expired orders are automatically blocked with a clear cashier notification — reducing fraud risk and ensuring compliance with company return policy.
Manager Authorization Workflow
08

Require manager sign-off before processing sensitive returns. Cashiers submit a request; managers approve or reject instantly via WebSocket notifications — no page refresh needed. Every action is logged with approver, timestamp, and rejection reason, providing full audit visibility.

How it works

Enable Refund Feature Across All POS

Allow the new refund functionality to be activated system-wide with a single configuration.

In the Point of Sale settings, add an option to enable/disable
When the “Allow POS refunds” option is enabled:
  • Applies to all POS configurations
  • Automatically disables the legacy refund mechanism

Configure Refunds per POS

Flexibly enable or disable the refund feature for each individual POS terminal.

Allows custom configuration for each POS
Ideal for businesses that prefer selective rather than system-wide implementation

Launch POS with Refund Feature Enabled

Staff can start a sales session with the refund functionality already activated.

The “Refund” button is displayed directly on the sales screen
Click Refund to access the order list

Search for Orders to Refund

Easily search and filter orders eligible for refund.

Displays a list of all orders across the system
Supports search by:
  • Order reference
  • Order date
  • Customer
  • POS

View Order Details for Refund

Display complete order information in a dialog to ensure accurate refund processing.

Click the 👁️ icon to open the order details dialog

Select Products to Refund

Flexibly choose to refund all items or specific products.

“Select All” button:
  • Selects all products
  • Automatically recalculates the refund amount based on original prices
Per-line checkbox:
  • Allows partial refunds for selected items
Click the icon to open the order details dialog

Calculate Refund Amount

Automatically calculate the accurate refund value.

Total Refund Amount:
  • Dynamically updates based on selected products

Confirm Refund

Finalize the selection and proceed to payment.

“Confirm Refund” button:
  • Enabled only after at least one product is selected
  • Redirects to the payment screen

Refund Payment with eWallet Refund

On the payment screen, in addition to methods such as Cash, Card, or Customer Account, the system also supports:

eWallet Refund:
  • Allows refunds to be issued directly to the customer's e-wallet
  • Suitable for modern retail models, reducing cash handling
  • Enables fast, accurate, and easily manageable refund processing

Enable Product Exchange Across All POS

Allow the product exchange feature to be activated system-wide with a single configuration.

In the Point of Sale settings, add an option to enable/disable product exchange
When “Enable Product Exchange” is enabled:
  • Applies to all POS configurations
  • Adds an exchange feature integrated with the new refund functionality on POS

Configure Exchange per POS

Flexibly enable or disable the product exchange feature for each individual POS terminal.

Allows custom configuration for each POS
Suitable for stores that do not require uniform settings
Supports both even exchanges and exchanges with price differences (additional charges applied when necessary)

Launch POS with Exchange Feature Enabled

Staff can use the exchange functionality once it has been activated.

The “Exchange” button is displayed directly within the refund dialog of the new refund feature

Enable "Hide Order List" for All POS

Optimize system performance by loading orders only during searches, preventing lag caused by large data sets.

Configuration: Added a toggle option in Point of Sale Settings
Feature: "Load Orders Only on Search" Once enabled, orders will not pre-load by default
  • Applies globally across all POS sessions
Orders will no longer be pre-loaded by default in the return interface to ensure faster loading times

Order Search Required

Staff must manually search to retrieve specific orders for processing.

Interface Behavior: The order list remains hidden upon entering the screen
Mandatory Action: A search keyword is required to fetch and display data
Search Criteria Supported:
  • Order Reference
  • Order Name
  • Date
  • Point of Sale

Search Results

Only orders matching the search criteria will be displayed.

Dynamic Loading: After a search is performed, the system populates a list of corresponding orders
Selection: Users can then select an order to initiate the return process

Return Period Limitation

Set a maximum number of days for returns across the entire POS system to enforce return policies and prevent overdue transactions

Configuration: Define the Maximum Return Days in the Point of Sale Settings
Application: Globally applied to all orders within the system

Order List Visibility

Provide clear, real-time return deadlines directly within the order list

Refund Deadline Column: A new column has been added to the order list view
Expiration Tracking: Displays the specific Refund Expiration Date for each individual order
When accessing a specific order, a dedicated notification section provides real-time return eligibility details

Configure Non-Returnable Products

Allow specific products to be marked as non-returnable directly on POS, helping enforce return policies and reduce fraud.

Add a configuration option in Point of Sale Settings to define non-returnable products
Can also be configured directly from:
  • Product creation form (Point of Sale tab)
  • Product detail page (Point of Sale tab)

Applied During Refund Processing

Restricted products cannot be refunded within the POS.

Display a notification (note) when a product is not eligible for refund
Disable interaction with the product line in the refund dialog
Ensure staff cannot select these products for refund processing

Configure Non-Returnable Product Categories

Allow product categories to be marked as non-returnable directly on POS, helping enforce return policies and minimize fraud.

Add a configuration option in Point of Sale Settings to define restricted (non-returnable) categories
Can also be configured directly from:
  • Category creation form
  • Product category detail page

Applied During Refund Processing

Products belonging to restricted categories cannot be refunded within the POS.

Display a notification (note) when a product is not eligible for refund
Disable interaction with the product line in the refund dialog
Ensure staff cannot select these products for refund processing

Non-Refundable Promotion Settings

Prevent returns on promotional products to mitigate fraud and protect profit margins.

Configuration: Added directly in the “Promotion Program” form
Application: Automatically applies to all products included in the promotion

Application in Return Process

Restricted promotional products are blocked from returns within the POS interface to ensure policy compliance.

Visual Alerts: Displays a notification (note) when a product is non-refundable
Action Restriction: Automatically disables product lines in the Return Dialog
Validation: Prevents staff from selecting or processing these items for return

Order-Level Non-Refundable Settings

Disable returns for entire orders that include promotional programs to prevent fraud and secure business margins.

Configuration: Configured directly within the Promotion Program settings
Application: Applied at the Order Level

Application in Return Process

Orders containing restricted promotion programs are ineligible for returns within the POS

Status Notification: Displays a clear note/alert when an order is flagged as non-refundable

Block returns for promotional gift items within the POS interface.

Prevention: Disallows returns for free/gift products received through Buy X Get Y programs.

Configuration: Enabled directly within the Buy X Get Y promotion settings.

Application in Return Process

Orders containing Buy X Get Y promotions with "Non-Refundable Gift" settings will have restricted return capabilities in the POS.

Gift Identification: Displays a clear "Gift" label next to promotional items for easy recognition
Restriction Alert: Shows a notification stating the gift product is non-refundable
Action Disabled: The gift product line is automatically disabled in the return dialog
Selection Prevention: Ensures staff cannot select or include gift items in the return transaction

Conditional Gift Product Returns

Allow returns for gift products only if additional quantities were purchased beyond the free promotional amount

Eligibility: Specifically applied to gift product lines where the quantity exceeds the free reward.
Logic: Differentiates between "Free" units and "Purchased" units of the same product

Application in Return Process

Allow returns for gift product lines when the quantity purchased exceeds the promotional free limit.

Quantity Limitation: Restricts the returnable amount to only the extra units purchased
Tracking Notification: Displays a detailed note in the interface to track the return eligibility and history

Restrict POS Access by User

Define which POS terminals each user is allowed to access, ensuring tighter control over sales operations.

Add a configuration field in User Settings to select permitted POS terminals
If not configured:
  • The user can access all POS terminals
Applies across the entire sales and refund workflows

User Access Control for POS Approval Workflow

Establish a structured approval workflow with role-based permissions, enabling precise control over user actions on POS.

Assign permissions so users can:
  • View refund requests
  • Approve or reject requests
  • Access all requests across the entire system
Display a new “POS Return Approval” tab on the POS interface

Enable Refund Approval Across All POS

Allow the refund approval feature to be activated system-wide with a single configuration.

Add an option in Point of Sale Settings
When “Require Manager Approval for Refunds” is enabled:
  • Applies to all POS configurations
  • Requires submitting an approval request before processing any refund

Configure Refund Approval per POS

Flexibly enable or disable the refund approval feature for each individual POS terminal.

Allows custom configuration for each POS
Suitable for stores that do not require uniform settings

Submit Refund Request

Staff must submit an approval request before processing a refund.

In the refund dialog, the “Confirm Refund” button is replaced with “Send Refund Request”
Applies to all orders requiring a refund

Create Approval Request

Send a request to users with approval permissions.

After selecting products for refund, submit the request
The system records:
  • Order
  • Products
  • Refund amount

Manage Approval Requests

Managers handle requests within a dedicated interface.

The “POS Return Approval” tab displays:
  • List of requests
  • Only POS terminals the user is authorized to access
Allows viewing detailed information for each request

Approve Refund

Enable refund processing once the request is approved.

Action buttons:
  • Approve Refund
  • Reject Refund
When approved:
  • Update request status
  • Record the approver

Reject Request

Require a reason when rejecting a request.

When clicking Reject Refund:
  • Prompt for a note
Store the rejection reason

Sync Status Back to POS

Display the approval status directly within the refund interface.

If Approved:
  • Show approval notification
  • Re-enable the “Confirm Refund” button
If Rejected:
  • Display rejection message along with the note
  • Disable all refund actions

Our Services

What we offer beyond the module

From deployment to long-term support — we cover your entire Odoo journey.

CRM & Sales

Manage leads and sales pipeline
Marketing Automation

Automate campaigns and engagement
HR & Approval

Streamline HR processes and approvals
Production

Plan and manage production processes
Project Management

Coordinate and monitor projects
Developed by Connecta - Odoo 18 - License OPL-1 
Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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LGPL, MIT, or proprietary licenses similar to this one).

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or modified copies of the Software.

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IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
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