| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Sales (sale_management) • Invoicing (account) |
| Lines of code | 294 |
| Technical Name |
cs_customer_reactivation |
| License | OPL-1 |
| Website | https://www.cyder.com.au |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Sales (sale_management) • Invoicing (account) |
| Lines of code | 294 |
| Technical Name |
cs_customer_reactivation |
| License | OPL-1 |
| Website | https://www.cyder.com.au |
Customer Reactivation Module
Missing the signs of declining customer relationships? It happens quietly - checking reports, noticing familiar names haven't ordered recently, realizing too late a valuable customer has drifted away. This module puts your Odoo data to work, automatically identifying which relationships need attention.
Watch the demo: See it in action
Your Data, Working For You
Your Odoo system already contains valuable data about customer engagement patterns. This module puts that data to work by:
- Automatically identifying declining customer relationships
- Tracking historical purchase value to prioritize reactivation efforts
- Integrating with marketing tools for targeted outreach
- Managing reactivation workflows to prevent customer loss
Automated Monitoring
The system continuously tracks customer engagement patterns, automatically identifying customers who haven't purchased within your defined timeframe. Configure thresholds to match your business cycle and customer patterns.
Value-Based Prioritization
Focus reactivation efforts where they matter most. The module tracks total purchase history, helping you prioritize high-value relationships that need attention.
Marketing Integration
Use customer engagement status in your marketing campaigns. Create targeted reactivation campaigns for specific customer segments based on their history and status.
Real Solutions for Real Businesses
Customer reactivation isn't just about sending reminder emails. The module provides practical tools for:
- Identifying valuable customers before they become inactive
- Tracking reactivation efforts across your team
- Measuring the success of your retention efforts
- Integrating with existing marketing workflows
Practical Example: Reactivation Workflow
A customer hasn't purchased in 180 days. The system:
- Automatically flags them as dormant
- Makes their status visible in customer lists
- Enables targeting through marketing tools
- Tracks reactivation attempts and outcomes
- Automatically updates status when they purchase again
Technical Details That Matter
- Configurable dormancy thresholds
- Automated nightly customer status updates
- Integration with Odoo's marketing modules
- Multi-company support
- Proper handling of customer exclusions
Requirements: Odoo 18.0
Also works seamlessly with: Email Marketing, Marketing Automation
Questions? Contact us - we're here to help!
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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