Customer Complaint Resolution Report

Effortlessly generate detailed PDF and Excel reports to track and analyze your customer complaint resolution performance with advanced filtering and visual insights.

Key Features

• Advanced Filtering: Filter complaints by date range, category, assigned user, or customer for precise reporting.
• Insightful PDF Reports: Visualize resolution rates, complaint details, and ticket statuses with a pie chart (e.g., Tickets Count: 7, Resolution Rate: 14.29%).
• Excel Export for Analysis: Export detailed data to Excel for in-depth analysis, with robust error handling for seamless operation.
• Visual Insights: Includes a pie chart to quickly understand ticket status distribution (New, In Progress, Done, etc.).
• User-Friendly Interface: Intuitive wizard to generate reports in just a few clicks.

Benefits

• Improve customer satisfaction by tracking and resolving complaints efficiently.
• Make data-driven decisions with clear insights into complaint resolution performance.
• Save time with automated PDF and Excel report generation.
• Enhance team productivity with easy-to-use filters and visual data representation.

How to Use

Follow these simple steps to generate your complaint resolution reports:

1. Navigate to the Complaint Resolution Report menu in your Odoo Helpdesk module.
2. Fill in the wizard fields (date range, category, etc.) to filter your data.
3. Click the Generate PDF or Generate Excel buttons to download your report instantly.

Screenshots

Complaint Resolution Wizard

PDF Report Example

Excel Report Example

Why Choose This Module?

This module is designed for Odoo Helpdesk users who need a powerful yet simple solution to track customer complaints, measure resolution performance, and export data for further analysis. With detailed reports, visual charts, and flexible filtering, it’s the perfect tool to enhance your customer support operations.