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Social Facebook Messenger (Community)

by
Odoo

$ 206.62

v 18.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 7069
Technical Name d_social_facebook_messenger
LicenseOPL-1
Websitehttps://duong-odoo-apps.odoo.com
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 7069
Technical Name d_social_facebook_messenger
LicenseOPL-1
Websitehttps://duong-odoo-apps.odoo.com

Facebook Messenger Connector

Facebook Messenger Inbox

Turn Facebook Messenger into a Customer Service Channel

Connect Facebook Messenger with Odoo Community Edition and manage all conversations directly from the Discuss interface. This module brings real-time two-way messaging between your Facebook Page and your Odoo users.

Your support and sales teams can handle Messenger conversations without switching between platforms.

Two-Way Messaging

Handle Messenger chats end-to-end inside Odoo:

  • Receive messages from Facebook customers in real-time
  • Reply directly from the Odoo Discuss interface
  • Support for the Facebook 24-hour messaging window policy
  • Message status tracking (sent, delivered, read)

This ensures that all customer conversations are stored and tracked in your Odoo database.

Messenger Conversation

Smart Conversation Management

Keep your Messenger inbox organized and assign responsibilities:

  • Automatic conversation threading per customer
  • Customer profile integration in Odoo
  • Conversation history accessible from the channel
  • Assign chats to specific team members
  • Multi-operator support for busy teams

Teams can collaborate on conversations and ensure nothing is missed.

Messenger Conversation Management

Real-Time Notifications

Stay informed about incoming messages and activity:

  • Webhook integration for instant delivery of messages
  • Unread counters in Odoo channels
  • Browser notifications for new messages
  • Operator availability tracking

Your team can react quickly and reduce response times for Messenger inquiries.

Messenger Notifications

Use Cases

Typical scenarios where Facebook Messenger integration is useful:

  • Customer support and after-sales service
  • Pre-sales questions and product information
  • Lead qualification from Facebook campaigns
  • Order status and shipping updates

All conversations remain accessible in Odoo for reporting and follow-up.

Documentation

Please open the Documentation tab on the right side of this page to see how to configure the Facebook App and Messenger integration in Odoo.

Documentation Tab

Support Email

Contact us for support at duongodooapps@gmail.com

Facebook Messenger Connector Setup

This guide explains the extra steps needed to enable Facebook Messenger in Odoo, on top of the base Facebook Pages setup from the d_social_facebook module.

Prerequisites

1. Add Messenger Product

  1. Open your app in Facebook for Developers https://developers.facebook.com/
  2. In Products, click Add product.
  3. Add Messenger.

Example:

Add Messenger product in Facebook for Developers

2. Configure Webhook Callback URL

  1. In the Messenger product, go to Messenger > Settings.

  2. Under Webhook / Callback URL, set:

    • Callback URL:

      https://your-odoo-domain.com/messenger/webhook

    • Verify Token: choose a secure string (for example my_odoobot_messenger_token).

  3. In Odoo, go to Settings > Companies (or the Facebook Messenger settings for the company) and fill the same value in the field used for the Messenger webhook verify token.

  4. Back in Facebook, click Verify and Save to validate the callback URL.

Example configuration:

Configure Messenger webhook callback URL and verify token

3. Register Webhook Events

Still in the Messenger settings, under Webhook events, subscribe at least to:

  • messages
  • message_deliveries
  • message_reads
  • messaging_postbacks
  • messaging_reactions
  • messaging_optins
  • messaging_referrals

Then select the Facebook Page(s) you want to receive events for.

Example events:

Select Messenger webhook events for the Page

4. App Mode and Review

For real users to send and receive messages through your app:

  • The app must be switched to Live mode.
  • You should request the required permissions for Messenger in App Review > Requests, otherwise only developers, testers and the Page owner can use the integration.

5. Enable Messenger on Social Account in Odoo

  1. In Odoo, go to Social Marketing > Social Accounts.
  2. Open the Facebook Page account you want to enable Messenger for.
  3. Go to the Messenger tab.
  4. Enable the Messenger option (for example "Enable Messenger").
  5. Click the Register button.

Odoo will use the Facebook APIs to subscribe the Page to your Messenger webhook and register the needed events.

Example in Odoo:

Enable Messenger on Facebook social account in Odoo

6. Test the Integration

  1. From Facebook, send a message to the connected Page from a personal account.
  2. In Odoo, open Discuss and locate the corresponding Messenger conversation channel.
  3. You should see the incoming message and be able to reply.

If messages are not delivered for normal users, check that the app is Live and the required permissions for Messenger have been approved.

Example conversation:

Messenger conversation in Odoo Discuss 
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