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  1. APPS
  2. Helpdesk
  3. Helpdesk Operations Control v 18.0
  4. Sales Conditions FAQ

Helpdesk Operations Control

by Digital Economics LLC. https://de.com.eg , Eng. Ahmed Nasreldin https://de.com.eg
Odoo

$ 89.06

v 18.0 Third Party
This module requires Odoo Enterprise Edition.
Live Preview
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Employees (hr)
• Helpdesk (helpdesk)
• Invoicing (account)
• Discuss (mail)
Lines of code 773
Technical Name de_helpdesk_ops_control
LicenseOPL-1
Websitehttps://de.com.eg
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Employees (hr)
• Helpdesk (helpdesk)
• Invoicing (account)
• Discuss (mail)
Lines of code 773
Technical Name de_helpdesk_ops_control
LicenseOPL-1
Websitehttps://de.com.eg
  • Description
  • License
DE Logo
Helpdesk Operations Control
  • Overview
  • Features
  • FAQs
  • Why DE
  • Release
  • Support
+20 150 906 1111

Helpdesk Operations Control

التحكم في عمليات مكتب المساعدة

Supercharge your Odoo Helpdesk with Sales Order linkage, multi-dimensional ticket classification, and an immutable action audit trail.

SO Linkage

Ticket Classification

Action Audit Trail

Logistics Tracking

The Problem We Solve | المشكلة التي نحلها

Without This Solution

  • No link between helpdesk tickets and sales orders — agents switch between screens
  • No structured classification — ticket reasons and sources are free text or missing
  • No audit trail — actions taken on tickets are lost or scattered in chatter
  • No product context — agents don't know which products are involved
  • No geographic tracking — impossible to analyze issues by region

With Digital Economics Solution

  • One-click ticket creation from Sales Orders with auto-populated product lines
  • Structured classification: Types, Sources, Main/Sub Reasons — all configurable
  • Immutable action audit trail — every action recorded with timestamp and user
  • Product snapshots frozen at ticket creation for data integrity
  • Zone-based geographic tracking for regional analysis

Key Features

Sales Order Linkage

Link any helpdesk ticket to an existing Sales Order. Product lines are auto-populated and frozen as immutable snapshots, ensuring data integrity across departments.

One-Click Ticket from SO

Create a helpdesk ticket directly from any Sales Order form with a single click. Customer info and product lines are pre-filled automatically.

Multi-Dimensional Classification

Classify tickets by Type, Source, Main Reason / Sub Reason, and geographic Zone. All classification options are fully configurable by managers.

Immutable Action Audit Trail

Record every action taken on a ticket with configurable action types. History entries are immutable — cannot be edited or deleted, even by admins.

Logistics Tracking

Track delivery carrier, tracking reference, pickup and return dates directly on the ticket. Integrates with Odoo delivery methods.

Two-Tier Security

Helpdesk Managers configure types, sources, reasons, zones, and actions. Helpdesk Users consume configuration and record actions on tickets.

Frequently Asked Questions

الأسئلة الشائعة

Can I link multiple Sales Orders to one ticket?
No, each ticket can be linked to one Sales Order. Create separate tickets for different orders to maintain clear traceability.
Can I edit product lines that came from a Sales Order?
No, product lines from a Sales Order are immutable to maintain data integrity. If the SO changes, unlink and re-link the SO to refresh the lines.
Who can configure Ticket Types, Sources, and Reasons?
Only users with the Helpdesk Manager role can access and modify configuration menus. Regular Helpdesk Users have read-only access to configuration data.
Is the action history truly immutable?
Yes. Action history records cannot be edited or deleted, even by administrators. This ensures a reliable, tamper-proof audit trail for compliance and accountability.
Does this module require Odoo Enterprise?
Yes, this module depends on the Helpdesk module which is part of Odoo Enterprise edition.

Why Digital Economics?

لماذا ديجيتال إيكونوميكس؟

Your All-in-One Smart ERP Partner

🏆

Gold Partner

Certified Odoo Gold Partner in Egypt

شريك أودو الذهبي في مصر

60+

Projects

Successful International Implementations

مشروع دولي ناجح

93%

Retention

Client Retention for 5+ Years

نسبة الاحتفاظ بالعملاء

11

Countries

Global Operations Worldwide

عمليات حول العالم

AI-Powered ERP Solutions — Customized to empower businesses with streamlined operations, maximized ROI, and scalable growth.

Release Information

معلومات الإصدار

Version 18.0.1.0.0
Release Date February 2026
License OPL-1
Author Digital Economics LLC
Odoo Version 18.0 (Enterprise)

Changelog v18.0.1.0.0

  • Initial release for Odoo 18.0
  • Sales Order linkage with auto product line snapshots
  • Multi-dimensional ticket classification (Types, Sources, Reasons, Zones)
  • Immutable action history audit trail with configurable actions
  • Logistics tracking (Carrier, Tracking Ref, Pickup/Return dates)
  • Two-tier security model (Manager config, User consumption)
  • Full Arabic language support

Roadmap

  • Dashboard with ticket classification analytics
  • SLA tracking per ticket type and zone
  • Automated action suggestions based on ticket classification

Digital Economics LLC.

Unlock Your Business Growth Potential

ديجيتال إيكونوميكس - أطلق إمكانات نمو أعمالك

Contact Information

Copy any link below and paste in your browser

Website de.com.eg
Email support@de.com.eg
WhatsApp wa.me/201509061111 | wa.me/201509071111
Support Portal de.com.eg/helpdesk/customer-care-1/knowledgebase

انسخ أي رابط والصقه في المتصفح أو الواتساب

Digital Economics

Unlock Your Business Growth Potential

Copyright 2025 Digital Economics LLC. All rights reserved.
جميع الحقوق محفوظة 2025 ديجيتال إيكونوميكس

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
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modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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