Helpdesk Operations Control
by Digital Economics LLC. https://de.com.eg , Eng. Ahmed Nasreldin https://de.com.eg$ 89.06
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Helpdesk (helpdesk) • Invoicing (account) • Discuss (mail) |
| Lines of code | 773 |
| Technical Name |
de_helpdesk_ops_control |
| License | OPL-1 |
| Website | https://de.com.eg |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employees (hr)
• Helpdesk (helpdesk) • Invoicing (account) • Discuss (mail) |
| Lines of code | 773 |
| Technical Name |
de_helpdesk_ops_control |
| License | OPL-1 |
| Website | https://de.com.eg |
Helpdesk Operations Control
التحكم في عمليات مكتب المساعدة
Supercharge your Odoo Helpdesk with Sales Order linkage, multi-dimensional ticket classification, and an immutable action audit trail.
SO Linkage
Ticket Classification
Action Audit Trail
Logistics Tracking
The Problem We Solve | المشكلة التي نحلها
Without This Solution
- No link between helpdesk tickets and sales orders — agents switch between screens
- No structured classification — ticket reasons and sources are free text or missing
- No audit trail — actions taken on tickets are lost or scattered in chatter
- No product context — agents don't know which products are involved
- No geographic tracking — impossible to analyze issues by region
With Digital Economics Solution
- One-click ticket creation from Sales Orders with auto-populated product lines
- Structured classification: Types, Sources, Main/Sub Reasons — all configurable
- Immutable action audit trail — every action recorded with timestamp and user
- Product snapshots frozen at ticket creation for data integrity
- Zone-based geographic tracking for regional analysis
Key Features
Sales Order Linkage
Link any helpdesk ticket to an existing Sales Order. Product lines are auto-populated and frozen as immutable snapshots, ensuring data integrity across departments.
One-Click Ticket from SO
Create a helpdesk ticket directly from any Sales Order form with a single click. Customer info and product lines are pre-filled automatically.
Multi-Dimensional Classification
Classify tickets by Type, Source, Main Reason / Sub Reason, and geographic Zone. All classification options are fully configurable by managers.
Immutable Action Audit Trail
Record every action taken on a ticket with configurable action types. History entries are immutable — cannot be edited or deleted, even by admins.
Logistics Tracking
Track delivery carrier, tracking reference, pickup and return dates directly on the ticket. Integrates with Odoo delivery methods.
Two-Tier Security
Helpdesk Managers configure types, sources, reasons, zones, and actions. Helpdesk Users consume configuration and record actions on tickets.
Frequently Asked Questions
الأسئلة الشائعة
Why Digital Economics?
لماذا ديجيتال إيكونوميكس؟
Your All-in-One Smart ERP Partner
Gold Partner
Certified Odoo Gold Partner in Egypt
شريك أودو الذهبي في مصر
Projects
Successful International Implementations
مشروع دولي ناجح
Retention
Client Retention for 5+ Years
نسبة الاحتفاظ بالعملاء
Countries
Global Operations Worldwide
عمليات حول العالم
AI-Powered ERP Solutions — Customized to empower businesses with streamlined operations, maximized ROI, and scalable growth.
Release Information
معلومات الإصدار
| Version | 18.0.1.0.0 |
| Release Date | February 2026 |
| License | OPL-1 |
| Author | Digital Economics LLC |
| Odoo Version | 18.0 (Enterprise) |
Changelog v18.0.1.0.0
- Initial release for Odoo 18.0
- Sales Order linkage with auto product line snapshots
- Multi-dimensional ticket classification (Types, Sources, Reasons, Zones)
- Immutable action history audit trail with configurable actions
- Logistics tracking (Carrier, Tracking Ref, Pickup/Return dates)
- Two-tier security model (Manager config, User consumption)
- Full Arabic language support
Roadmap
- Dashboard with ticket classification analytics
- SLA tracking per ticket type and zone
- Automated action suggestions based on ticket classification
Digital Economics LLC.
Unlock Your Business Growth Potential
ديجيتال إيكونوميكس - أطلق إمكانات نمو أعمالك
Contact Information
Copy any link below and paste in your browser
| Website | de.com.eg |
| support@de.com.eg | |
| wa.me/201509061111 | wa.me/201509071111 | |
| Support Portal | de.com.eg/helpdesk/customer-care-1/knowledgebase |
انسخ أي رابط والصقه في المتصفح أو الواتساب
Digital Economics
Unlock Your Business Growth Potential
Copyright 2025 Digital Economics LLC. All rights reserved.
جميع الحقوق محفوظة 2025 ديجيتال إيكونوميكس
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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